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Hi Everybody,

nice to be on PCHF... First let me say I'n not new to windows but I'm not a system-geek at all.

I have the following Problem:

I have a new IBM Notebook running Win XP and I have a quite annoying problem which I don't really know how to solve. Probably someone of you guys knows sth. about or can give me a hint how to approach that problem. Just after Starting Up the System the CPU starts to stagnate, goes on 100% system capacity, in always the same intervals, which means around 20 secs or sth. and this only for a split second. Of course the whole system is stagnating quickly (mouse freeze and so on..) and thats very annoying for working. A funny thing as well is listening to an iTunes-Stream the sound after such an interrupt sounds totally scrambled, after pressing pause/play it's OK again. In taskmanager this looks like this doing nothing:

[img width=450 height=91]http://www.gruenflaeche.ch/tmp/CPU_verlauf.gif[/img]

A list of running processes is attached.

I had this problem on my last notebook as well and as I remember - but I'm not sure at all - the problem was solved when I changed from Norton Antivir to Kaspersky. But because i bought the Norton now it would be nice to keep this software.. but as said, I'm not sure the problem is the norton antivir.

And as i set up the whole bunch of software i need to work when i got the notebook it's not clear after which installation this problem came up??

Now I don't really know how to approach this problem so I wanted to ask you guys out there if anybody knows about sth. similar or has an idea??

Probably it would be usefull to have a nice little tool to monitor the processes where I can see what process used how much CPU at a certain time or sth., i tried to figure this out in the tasmanager but this turned out as being impossible.. I also looked through sysinternals.com but didn't find anything suitable, but probably that was my fault as well...

Hmmm, so far that's what I can say and I hope somebody can help me on this topic!

Thanks in advance for any answer,

Cheers, chris

Hi and welcome to PCHF.

Leerlaufprozess: http://www.processlibrary.com/direct...erlaufprozess/

Could you post your startup items: Start > run > type msconfig > startup tab. Also, can you download and run HijackThis (from the Handy Tools link in my sig). Post the generated log here.

Hy hengis, yeahh, defenetely nice to be on PCHF.. First thanks for your answer and sorry for my late answer..

So I Downloaded the Hijack-thing and did the log, here it comes:

______________________________________________

Logfile of HijackThis v1.99.1
Scan saved at 11:32:05, on 10/08/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\ibmpmsvc.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\S24EvMon.exe
C:\Programme\Gemeinsame Dateien\Symantec Shared\ccSetMgr.exe
C:\Programme\Gemeinsame Dateien\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Programme\Synaptics\SynTP\SynTPLpr.exe
C:\Programme\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\TpShocks.exe
C:\PROGRA~1\ThinkPad\PkgMgr\HOTKEY\TPHKMGR.exe
C:\Programme\ThinkPad\PkgMgr\HOTKEY\TPONSCR.exe
C:\Programme\ThinkPad\PkgMgr\HOTKEY_1\TpScrex.exe
C:\PROGRA~1\ThinkPad\UTILIT~1\EzEjMnAp.Exe
C:\Programme\IBM\Messages By IBM\ibmmessages.exe
C:\Programme\ThinkPad\UltraNav-Assistent\UNavTray.EXE
C:\Programme\Gemeinsame Dateien\Symantec Shared\ccApp.exe
C:\Programme\Gemeinsame Dateien\Symantec Shared\Security Center\UsrPrmpt.exe
C:\IBMTOOLS\UTILS\ibmprc.exe
C:\Programme\ThinkPad\ConnectUtilities\QCTRAY.EXE
C:\Programme\ThinkPad\ConnectUtilities\QCWLICON.EX E
C:\WINDOWS\system32\RunDll32.exe
C:\WINDOWS\system32\rundll32.exe
C:\Programme\D-Tools\daemon.exe
C:\Programme\QuickTime\qttask.exe
C:\Programme\Java\jre1.5.0_04\bin\jusched.exe
C:\Programme\Analog Devices\SoundMAX\SMax4PNP.exe
C:\Programme\Analog Devices\SoundMAX\Smax4.exe
C:\Programme\Intel\PROSetWired\NCS\PROSet\PRONoMgr .exe
C:\Programme\Messenger\msmsgs.exe
C:\Programme\Gemeinsame Dateien\Autodesk Shared\Service\AdskScSrv.exe
C:\Programme\IBM\Bluetooth Software\bin\btwdins.exe
C:\Programme\IBM\IBM Rapid Restore Ultra\rrpcsb.exe
C:\Programme\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\Programme\IBM\Bluetooth Software\BTTray.exe
C:\Programme\Norton AntiVirus\navapsvc.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Programme\WinZip\WZQKPICK.EXE
C:\Programme\Zone Labs\ZoneAlarm\zapro.exe
C:\WINDOWS\System32\QCONSVC.EXE
C:\WINDOWS\system32\RegSrvc.exe
C:\Programme\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\System32\TPHDEXLG.EXE
C:\WINDOWS\system32\TpKmpSVC.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
c:\Programme\Gemeinsame Dateien\Symantec Shared\Security Center\SymWSC.exe
C:\Programme\Microsoft AntiSpyware\gcasDtServ.exe
C:\Programme\Microsoft Office\Office10\OUTLOOK.EXE
C:\Programme\Microsoft Office\Office10\WINWORD.EXE
C:\Programme\Norton AntiVirus\OPScan.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Dokumente und Einstellungen\c.vollenweider\Eigene Dateien\00_Downloads\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ch/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Programme\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Programme\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Programme\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Programme\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Programme\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [S3TRAY2] S3Tray2.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Programme\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Programme\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [TPKMAPHELPER] C:\Programme\ThinkPad\Utilities\TpKmapAp.exe -helper
O4 - HKLM\..\Run: [TpShocks] TpShocks.exe
O4 - HKLM\..\Run: [TPHOTKEY] C:\PROGRA~1\ThinkPad\PkgMgr\HOTKEY\TPHKMGR.exe
O4 - HKLM\..\Run: [TP4EX] tp4ex.exe
O4 - HKLM\..\Run: [EZEJMNAP] C:\PROGRA~1\ThinkPad\UTILIT~1\EzEjMnAp.Exe
O4 - HKLM\..\Run: [ATIPTA] C:\Programme\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [FRYMXINS] "C:\Programme\ATI Technologies\Fire GL 3D Studio Max\atiimxgl"
O4 - HKLM\..\Run: [UC_Start] C:\Programme\IBM\Updater\\ucstartup.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Programme\Gemeinsame Dateien\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [ibmmessages] C:\Programme\IBM\Messages By IBM\\ibmmessages.exe
O4 - HKLM\..\Run: [ccApp] "C:\Programme\Gemeinsame Dateien\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] c:\Programme\Gemeinsame Dateien\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [IBMPRC] C:\IBMTOOLS\UTILS\ibmprc.exe
O4 - HKLM\..\Run: [QCTRAY] C:\Programme\ThinkPad\ConnectUtilities\QCTRAY.EXE
O4 - HKLM\..\Run: [QCWLICON] C:\Programme\ThinkPad\ConnectUtilities\QCWLICON.EX E
O4 - HKLM\..\Run: [BMMGAG] RunDll32 C:\PROGRA~1\ThinkPad\UTILIT~1\pwrmonit.dll,StartPw rMonitor
O4 - HKLM\..\Run: [BMMLREF] C:\Programme\ThinkPad\Utilities\BMMLREF.EXE
O4 - HKLM\..\Run: [BMMMONWND] rundll32.exe C:\PROGRA~1\ThinkPad\UTILIT~1\BatInfEx.dll,BMMAuto nomicMonitor
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [DAEMON Tools-1033] "C:\Programme\D-Tools\daemon.exe" -lang 1033
O4 - HKLM\..\Run: [QuickTime Task] "C:\Programme\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [gcasServ] "C:\Programme\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Programme\Java\jre1.5.0_04\bin\jusched.exe
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Programme\Analog Devices\SoundMAX\SMax4PNP.exe
O4 - HKLM\..\Run: [SoundMAX] "C:\Programme\Analog Devices\SoundMAX\Smax4.exe" /tray
O4 - HKLM\..\Run: [PRONoMgrWired] C:\Programme\Intel\PROSetWired\NCS\PROSet\PRONoMgr .exe
O4 - HKCU\..\Run: [ibmmessages] C:\Programme\IBM\Messages By IBM\ibmmessages.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Programme\Messenger\msmsgs.exe" /background
O4 - Global Startup: Acrobat Assistant.lnk = C:\Programme\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Programme\Gemeinsame Dateien\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: BTTray.lnk = ?
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Programme\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Programme\WinZip\WZQKPICK.EXE
O4 - Global Startup: ZoneAlarm Pro.lnk = C:\Programme\Zone Labs\ZoneAlarm\zapro.exe
O8 - Extra context menu item: Nach Microsoft &Excel exportieren - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Senden an &Bluetooth - C:\Programme\IBM\Bluetooth Software\btsendto_ie_ctx.htm
O9 - Extra button: (no name) - AutorunsDisabled - (no file)
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programme\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Konsole - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programme\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Programme\IBM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @btrez.dll,-4017 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Programme\IBM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: ThinkPad-Software - Aktualisierung - {D1A4DEBD-C2EE-449f-B9FB-E8409F9A0BC5} - C:\Programme\ThinkPad\PkgMgr\\PkgMgr.exe
O11 - Options group: [JAVA_IBM] Java (IBM)
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsu...?1120032429552
O20 - Winlogon Notify: QConGina - C:\WINDOWS\SYSTEM32\QConGina.dll
O20 - Winlogon Notify: tphotkey - C:\WINDOWS\SYSTEM32\tphklock.dll
O23 - Service: Adobe LM Service - Unknown owner - C:\Programme\Gemeinsame Dateien\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Autodesk Licensing Service - Unknown owner - C:\Programme\Gemeinsame Dateien\Autodesk Shared\Service\AdskScSrv.exe
O23 - Service: Bluetooth Service (btwdins) - WIDCOMM, Inc. - C:\Programme\IBM\Bluetooth Software\bin\btwdins.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Programme\Gemeinsame Dateien\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Programme\Gemeinsame Dateien\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Programme\Gemeinsame Dateien\Symantec Shared\ccSetMgr.exe
O23 - Service: IBM Rapid Restore Ultra Service - Unknown owner - C:\Programme\IBM\IBM Rapid Restore Ultra\rrpcsb.exe
O23 - Service: IBM PM Service (IBMPMSVC) - Unknown owner - C:\WINDOWS\system32\ibmpmsvc.exe
O23 - Service: Macromedia Licensing Service - Macromedia - C:\Programme\Gemeinsame Dateien\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: Norton AntiVirus Auto-Protect-Dienst (navapsvc) - Symantec Corporation - C:\Programme\Norton AntiVirus\navapsvc.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Programme\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: IBM PSA Access Driver Control (PsaSrv) - Unknown owner - C:\WINDOWS\system32\PsaSrv.exe (file missing)
O23 - Service: QCONSVC - IBM Corp. - C:\WINDOWS\System32\QCONSVC.EXE
O23 - Service: RegSrvc - Intel Corporation - C:\WINDOWS\system32\RegSrvc.exe
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\WINDOWS\system32\S24EvMon.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Programme\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\GEMEIN~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Programme\Gemeinsame Dateien\Symantec Shared\SNDSrvc.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Programme\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - c:\Programme\Gemeinsame Dateien\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: IBM HDD APS Logging Service (TPHDEXLGSVC) - IBM Corporation - C:\WINDOWS\System32\TPHDEXLG.EXE
O23 - Service: IBM KCU Service (TpKmpSVC) - Unknown owner - C:\WINDOWS\system32\TpKmpSVC.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs Inc. - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

______________________________________________


the system-startup is attached.. Didn't know how to get it as text, so I put some screens together...

hope this wi'll help you to help me! thanks again....

cheers, chris

yup, and isn't there a tool to monitor process-activity to see what process goes crazy in intervals? to get this out of the taskmanager is quite impossible because the duration of th einterrupt is ony a spilt second..

thanks..

You can fix these with hijackthis:

And also can you temporarly turn of windows autoupdate , reboot youre pc and turn it back on again to see if one of these 2 stays gone:


C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\wuauclt.exe


Other then that , i don't see any probs in youre log but you have loads and loads of programs and services running. maybe if you don't use all of it you could uninstall some of it?

thanks joe for your hint.. Fixed the problems you told me. The "023 - Service: IBM PSA.:" Hijack couldn't fix, an error occurrs. The windows autoupdate i turned off totally, I check it myself quite often. But the problem with the stagnating CPU i describe is still the same.

As I mentioned before, do you know a good process monitoring-tool to see what process produces this CPU-stress??

thanks again..

Chris

On sysinternal i found the lovely tool 'Process Explorer' and watched my System for a while and figured out, that it's the System process that causes my system to stagnate in intervals. Now I really don't know anymore what to do about. If it was any other process it would be much easier, no?

I suppose, the system process is the mainmain-process, no?

Finally I'm going to set up my system new or sth., this thing makes me really crazy...

cheers, chris