Since upgrading to SP2 last week, I already have encountered 4 crashes. I have reported the problem to microsoft oca but still have the same problem. Does anyone here know what to do with this problem? Or is this a hardware problem or a software problem?

Welcome to PCHF.

Windows crashes could be caused by a whole host of things.

1) Do you get an error message before crashing?
2) Can you look in your System event viewer and tell us any error messages in there
3) Download and run this tool: http://www.pchelpforum.com/forum/index.php?board=36.0 and post details about your hardware here please.

Have you also checked for viruses and spyware, as these can also be common problems.

? ?
Computer Profile Summary
Computer Name Windows (in WORKGROUP)
Profile Date Wednesday, April 13, 2005 7:26:38 AM
Advisor Version 6.1f
Windows Logon XP

?
Click here for Belarc's PC Management products, for large and small companies.?
?
Operating System? ?System Model
Windows XP Professional Service Pack 2 (build 2600)? ?ECS M791G 1.0
Processor a? ?Main Circuit Board b
1000 megahertz Intel Celeron
32 kilobyte primary memory cache
256 kilobyte secondary memory cache? ?Board: ECS M791G 1.0
Bus Clock: 100 megahertz
BIOS: American Megatrends Inc. Version 07.00T 04/02/01
Drives? ?Memory Modules c,d
20.01 Gigabytes Usable Hard Drive Capacity
9.99 Gigabytes Hard Drive Free Space

SONY CD-ROM CDU5221
3.5" format removeable media [Floppy drive]

ST320410A [Hard drive] (20.02 GB) -- drive 0, s/n 5FG15SWT, rev 3.34, SMART Status: Healthy? ?96 Megabytes Installed Memory

Slot '0' has 128 MB
Slot '1' is Empty
Slot '2' has 128 MB
Slot '3' is Empty
? Local Drive Volumes
? ? ?
c: (on drive 0) 20.01 GB 9.99 GB free

? Network Drives
? None detected
Users? ?Printers
local user accounts last logon
XP 4/13/2005 7:15:06 AM (admin)
local system accounts
Administrator never (admin)
Guest never?
HelpAssistant never?
SUPPORT_388945a0 never?


Marks a disabled account;? ? Marks a locked account? ? Canon S100SP on USB001
CAPTURE FAX BVRP on C:\WINDOWS\Capture
Microsoft Office Document Image Writer Driver on Microsoft Document Imaging Writer Port:

Controllers? ?Display
Standard floppy disk controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
VIA Bus Master IDE Controller? ?VIA/S3G CLE266 [Display adapter]
LGE 54V [Monitor] (13.2"vis, July 2001)
Bus Adapters? ?Multimedia
Standard Enhanced PCI to USB Host Controller
VIA Rev 5 or later USB Universal Host Controller
VIA Rev 5 or later USB Universal Host Controller
VIA Rev 5 or later USB Universal Host Controller? ?Bluetooth Audio
Realtek AC'97 Audio for VIA (R) Audio Controller
Unimodem Half-Duplex Audio Device
Communications? ?Other Devices
D-Link DFM-562IS HSFi PCI Modem
Bluetooth LAN Access Server Driver
RAS Async Adapter
VIA Rhine II Fast Ethernet Adapter? ?Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
PS/2 Compatible Mouse
USB Root Hub
USB Root Hub
USB Root Hub
USB Root Hub
Virus Protection? ?
Norton AntiVirus Version 9.05
? ? Virus Definitions Version 4/6/2005 Rev 8
? ? Last Disk Scan on Monday, April 11, 2005 11:56:52 AM
? ? Realtime File Scanning On
? ?
Installed Microsoft Hotfixes?
DataAccess
? ? Q832483? on 8/24/2004? (details...)
? ? KB870669? ? (details...)
Internet Explorer 6
? ? SP1
? ? ? ? KB834707-IE6SP1-20040929.091901? on 10/24/2004? (details...)
? ? ? ? KB867282-IE6SP1-20050127.163319? on 3/21/2005? (details...)
? ? ? ? KB889293-IE6SP1-20041111.235619? on 12/14/2004? (details...)
Internet Explorer
? ? SP2? ? (SP2)
Windows Media Player
? ? WM817787? ? (details...)
? ? Q828026? ? (details...)
? ? SP0
? ? ? ? Q828026? on 8/24/2004? (details...)
? ?Windows XP
? ? SP2
? ? ? ? KB811113[SP]? on 3/24/2005? (details...)
? ? SP3
? ? ? ? KB867282? on 3/26/2005? (details...)
? ? ? ? KB873333? on 3/24/2005? (details...)
? ? ? ? KB873339? on 3/24/2005? (details...)
? ? ? ? KB885250? on 3/24/2005? (details...)
? ? ? ? KB885835? on 3/24/2005? (details...)
? ? ? ? KB885836? on 3/24/2005? (details...)
? ? ? ? KB886185? on 3/25/2005? (details...)
? ? ? ? KB887472? on 3/25/2005? (details...)
? ? ? ? KB887742? on 3/25/2005? (details...)
? ? ? ? KB888113? on 3/24/2005? (details...)
? ? ? ? KB888302? on 3/24/2005? (details...)
? ? ? ? KB890047? on 3/24/2005? (details...)
? ? ? ? KB890175? on 3/24/2005? (details...)
? ? ? ? KB891781? on 3/24/2005? (details...)



Click here to see all available Microsoft security hotfixes for this computer.

? ? ?Marks a HotFix that verifies correctly
Marks a HotFix that fails verification
? ? (note that failing hotfixes need to be reinstalled)
? Unmarked HotFixes lack the data to allow verification

Software Licenses?
?
Belarc - Advisor 7f96fa77?
Microsoft - Internet Explorer 55274-648-8637434-23387 (Key: xxxx-T2738-WRKJB-YKRFQ-XVK98)
Microsoft - MediaPlayer 69808-581-7649797-04515?
Microsoft - Office Professional Edition 2003 73931-640-0000106-57450 (Key: xxxx-DGCMP-P6RC4-6J4MT-3HFDY)
Microsoft - WebFldrs XP 12345-111-1111111-05720?
Microsoft - Windows XP Professional 55274-648-8637434-23387 (Key: xxxx-T2738-WRKJB-YKRFQ-XVK98)
Symantec Corporation - Norton AntiVirus 2003 Professional Edition 1?
Symantec Corporation - Norton WMI Update 1?

Software Versions?
Adobe Photoshop Album Starter Edition Version 2.0.0.0 *
Adobe Reader Version 6.0.0.2003051900 *
Alexander Roshal - WinRAR archiver Version 3.41.0.0 *
Belarc, Inc. - BelManage Client Version 6.1f *
BVRP Software - ePhoneTools Version 4.00 *
BVRP Software - PhoneTools Version 1.0 *
Chikka TXT Messenger Version 3.00.0045 *
Express Scribe *
Fax *
FeedBack *
Gabest - Media Player Classic Version 6, 4, 8, 2 *
honestech - PC Camera Plus Application Version 1, 0, 0, 1 *
Leader Technologies - PowerReg Version 1.12 *
Lippioncott, Williams & Wilkins - Quick Look Drug Reference Version 1.00 *
LWW - Notes Version 1.00 *
Microsoft (r) Windows Script Host Version 5.6.0.8820 *
Microsoft Application Error Reporting Version 11.0.5515 *
Microsoft Clip Organizer Version 11.0.6361 *
Microsoft Corporation - Internet Explorer Version 6.00.2900.2180 *
Microsoft Corporation - Messenger Version 4.7.3001 *
Microsoft Corporation - Office Source Engine Version 11.0.5525 *
Microsoft Corporation - SelfCert Version 11.0.5510 *
Microsoft Corporation - Windows Installer - Unicode Version 3.0.3790.2180 *
Microsoft Corporation - Windows Movie Maker Version 2.1.4026.0 *
Microsoft Corporation - Windows? NetMeeting? Version 3.01 *
Microsoft Corporation - Zone.com Version 1.2.626.1 *
Microsoft Data Access Components Version 3.525.1117.0 *
Microsoft Office 2003 Version 11.0.6361 *
Microsoft Office Document Imaging Version 11.0.1897.0 *
Microsoft Office InfoPath Version 11.0.6357 *
Microsoft Office Outlook Version 11.0.6353 *? Microsoft Office Picture Manager Version 11.0.5510 *
Microsoft Office Save My Settings/Profile Wizard Version 11.0.5510 *
Microsoft(R) Windows Media Player Version 10.00.00.3646 *
Microsoft? Schedule+ for Windows 95(TM) Version 7.5 *
Microsoft? Visual Studio .NET Version 7.00.9466 *
MP3 Trimmer Version 1.0.0.0 *
Oscarko - MMB Player Application Version 4.5 *
Philips Digital Networks - Platform4 Player Version 2.2 *
RealNetworks, Inc. - RealPlayer (32-bit) Version 6.0.12.1040 *
RealNetworks, Inc. - RealPlayer (32-bit) Version 7.0.0.2564 *
Stronghold Crusader *
Symantec Corporation - Common Client Version 1.0.10.006 *
Symantec Corporation - Event Manager Version 1.03.4 *
Symantec Corporation - LiveUpdate Version 2.6.14.0 *
Symantec Corporation - Norton AntiVirus Version 8.00.61 *
Symantec Corporation - Norton AntiVirus Version 9.05.1015 *
Symantec Corporation - Norton Security Center Version 2005.1 *
Symantec Corporation - Norton Utilities Version 16.00.0.22 *
Symantec Integrator Version 6.00.17 *
Symantec ScriptBlocking Version 1, 1, 0, 126 *
Symantec Security Drivers Version 5.4 *
Symantec Shared Components Version 2.0 *
Symbian Connect 7 Version 7, 0, 0, 0 *
Symbian Connect Version 2, 0, 0, 1 *
The Learning Company - 32-Bit Smart Shortcut Version 2.0.10.0 *
Viewer.exe *
WIDCOMM, Inc. - Bluetooth Software 1.4.2 Build 10 Version 1.4.2 Build 10 *
www.AmazingMobile.com - GameMagic S60 Version 1, 0, 0, 0 *
Xilisoft 3GP Video Converter Version 2, 1, 15, 1201 *
Yahoo! Messenger Version 6,0,0,1750

@ Hengis

Before crashing there are no error messages. Just a black screen.

Have tried scanning also but no virus found.

On the event viewer there are lots of errors, I saw.

Thank you for sharing your time and knowledge. Hope to be able to use my pc again normally.

Would you be able to save your event log and then attach them to the site. We really only need the system log and the application log.
To do this look below:

In event viewer simply right click on application and "save log file as". Give it a name and save it to your drive. Do the same with the system log.