Hi All,
I have recently got a new dell PC, everything works fine except I can't access windows update or even http://www.microsoft.com even. I just get a blank page.? I reisntalled windows xp home, same problem. I have internet access through a router and my other pcs run windows update fine on the network, ive even swopped network cables.? Ive uninstalled the network driver and reinstalled it from the download of the Dell site.

Any ideas, this one has me stumped

The only error mesage I get is Page Cannot be Found when it times out

Regards

Andrew

Hi there

Please can you grab this: HiJack This!, run it and post the log here. It may be that something is messin' with your internet explorer settings.

Logfile of HijackThis v1.97.7
Scan saved at 21:09:16, on 07/04/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Dell Photo AIO Printer 922\dlbtbmgr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\Dell Photo AIO Printer 922\dlbtbmon.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Messenger\msmsgs.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\explorer.exe
\Laptop\andrew\My Documents\Virtual Disk C\Utilities\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.apchosting.co.uk/
O4 - HKLM\..\Run: [Dell Photo AIO Printer 922] "C:\Program Files\Dell Photo AIO Printer 922\dlbtbmgr.exe"
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O15 - Trusted Zone: http://*.msn.co.uk
O15 - Trusted Zone: http://*.windowsupdate.com



This is a fresh install of windows xp home

regards

Andrew

Yup, and clean as a whistle.

This could be any number of things so first I have attached a great list of things for you to try.

Attached Files

xpupdate.pdf (104.5 KB, 4 views)

Hi Hengis, thanks for your help so far, done all of the things mentioned, I could download the cab file from windows update

im also receiving help from

http://forums.servermatrix.com/viewtopic.php?t=14498

have a look there and see if that helps you figure out whast wrong

Thannks for your help

Andrew

YEAHH
found the problem, my isp is AOL they require the MTU of the router to be 1400

I needed to set that on my new pc as well

IT all works now fine, dont know why it worked on some sites and not others

Thanks for all your help!

Andrew

Glad to have pointed you in the right direction - don't forget to Recommend a Friend