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Yep, just went through this with another user, seems to be going around this time of year.

I need to know if it is the full version or the restore version in order to instruct you on how to get into the Recovery Console. We aren't trying to run a full repair or restore install, at least not yet.

I will be gone for a bit, when I return, I will post back with instructions for your CD.

Looking forward to your reply,

TTFN

LGW

the advent disk has system recovery DVD-ROM-
the software included on this DVD-ROM came pre-installed on your pc at the factor and may only be used for back up and recovery of your advent pc.-ADVT9308UKDVD1REC VERSION T9308 DVD

i have already downloaded and tried the recovery console

when i have tried both the repair dvd or recovery disk they both just go past the big white load bar and onto the black screen with the small green loading blocks and then BSOD

Hey Hatters,

Sorry it took so long. You use the Recovery Console to get in to make certain fixes, not the regular commands used in the Recovery Console.

So as long as you can get to it, and know how to get there, I can help you get back into your PC, and I don't have to teach you that part .

There are two virus' that seem to cause this problem. We will try the most recent one first, as it seems to be what is coming up lately.

Make sure to follow the instructions exactly as written.

Boot into the Recovery Console
At the command prompt type in:
cd C:\Windows hit Enter
(very occasionally you will have to type in cd C:\, hit Enter, then type in cd Windows hit Enter, both get you to the same directory.)
dir /p hit Enter
The dir is a search of the directory for all files and folders, the /p switch is a pause command that allows you to look at the directories one screen at a time. To scroll through, hit Enter. The folders will appear first, followed by the files. You are looking for Beep.sys, a file.

If it is not there type in:
cd System32 hit Enter
dir /p hit Enter
Scroll through as before, looking for Beep.sys.

If it is not there type in:
cd Drivers hit Enter
dir /p hit Enter

If you have still not found it, try from the C:\> command prompt
dir /Beep.sys

At the point where you locate Beep.sys, type in:
ren Beep.sys Beep.sys.bad hit Enter

Next you will remove the SAV folder from the Program Files directory. Type in:
cd C:\ hit Enter
cd Program Files hit Enter
dir /p hit Enter, you are looking for the folder SAV or System Antivirus 2008. If you locate either type in:
del SAV (or System Antivirus 2008 which ever is listed) hit Enter

Then reboot the PC without the CD in the drive to allow it to boot to the HDD. With any luck you will be able to get in, and we can delete the other necessary registry keys and files.

Looking forward to your reply,

TTFN

LGW

hiya lady,
the problem is i can't boot into anything, no disk will get past the blue screen.
without any disk i get the advanced options screen, but as explained, no matter which option is chosen, they all come back to the advanced options screen.
in short, i can never get to the stage where i can type any commands

Hi Hatters,

So when you said you "tried the recovery console", you meant that you tried to get into it and were unable to, correct?

Can you, do you know how to, get into your BIOS? Can you see what is showing to boot first? If it is the HDD, can you please try to change it to boot from CD?

Looking forward to your reply,

TTFN

LGW

hiya lady,
yes my pc is set to boot from cd first, as i have been saying i can boot upto where the green blocks load on the black screen about 7 or eight times and then BSOD.(this is with the advent repair cd)
The option to boot from cd never comes on the screen when i insert the recovery cd, just the black screen with the cursor in the top left for a few seconds, it's like it doesn't acknowledge its there.

Funny, that's what I was just thinking.

Are you comfortable enough with your computer to open up the case and check to make sure the wires to the CD player are secure?

Please post if you need a picture.

Looking forward to your reply,

TTFN

LGW