I have just bought a new PC and it came with Windows Vista, the problem is everytime i try to download a file it says internet explorer has stopped working, it is happening on quite a few things im trying to download, it is so frustrating has anyone else had this problem and know of any fix?


My machine is a

HEWLETT-PACKARD COMPAQ
SG3100UK
INTEL PEN D CPU 3.00GHZ
503MB
32 BIT

and im using Vista Home basic

Hi tunny0,
We have a staff of techs who have a wide variety of skills and will be able to help you with your problem, this is not my area of expertise, one of the folks who can help you should be along shortly.
Thank you
Cart

Thanks M8

What to do if you have spyware or a virus on the computer

If you have spyware or a virus on the computer, scan the system by using an antispyware program such as Windows Defender or Windows OneCare. If you decide to use Windows Defender, follow these steps: 1.Restart the computer.2.Press CTRL+ALT+DEL, and then click Start Task Manager.3.In Task Manager, click the Application tab, and then click New Task.4.In the Create New Task dialog box, type %programfiles%\windows defender\msascui.exe, and then click OK.

Windows Defender starts.5.On the Scan drop-down menu, click Full Scan. 6.Remove any virus and any spyware that is detected.Then, use System Restore to return the computer to a known good restore point. To do this, follow these steps: 1.Click Start, type System Restore in the Start Search box, and then press ENTER.

If you are prompted for an administrator password or for confirmation, type the password, or click Continue.2.Click Choose a different restore point, and then click Next.3.Click a date on which the issue did not occur.4.Click Next.5.Click Finish.6.Restart the computer.

This issue occurs if you have version 5.1.5.0 of the StompSoft by Migo Digital Vault program installed. Or, you have an earlier version of this program installed.

This issue may also occur if you have a third-party program such as Reno or Spydawn installed.

How to determine whether you have Digital Vault installed

To determine whether you have Digital Vault installed, follow these steps: 1.Press CTRL+ALT+DEL.2.Click Start Task Manager.3.In Task Manager, click the Application tab, and then click New Task.4.In the Create New Task dialog box, type cmd, and then click OK. 5.At the command prompt, type dir "Program Files", and then press ENTER.If a Digital Vault folder appears in the output of the command in step 5, you may have to update the program to a newer version.

How to uninstall Digital Vault

1.Press CTRL+ALT+DEL, and then click Start Task Manager.2.In Task Manager, click the Application tab, and then click New Task.3.Click Browse, and then open the Digital Vault folder.

By default, the path of this folder is C:\Program Files\Stompsoft\Digital Vault.4.Right-click DigitalVault, and then click Open.5.Click OK to start Digital Vault, and then type your Digital Vault password.6.Before you uninstall Digital Vault, back up your encrypted files. To do this, follow these steps: a. In Digital Vault, click Open an Existing Vault.b. Click the vault to back up.c. Click the files to back up, and then click Unprotect.d. Exit Digital Vault. If you are prompted to protect the files before you exit, click No.

Note If you do not click No, the files will not be available.7.Click Options and Settings, click Uninstall Program, and then click Yes.8.Open the Digital Vault folder.9.Click the INSTALL file, and then click Open.10.Click Automatic, click Next, and then click Finish.

go to tools,internet options,delete cookies/temp files/history.

update IE 7

Thankyou for this, im going to get strated right away, just one thing, you say go back to restore point, i dont think i have a restore point or will this just go back to when i 1st turned my pc on, as i only purchased it on friday

make a restore point to friday,its called create one.so then computer will go back to factory settings(as new).

Always keep that restore point.I always create a restore point on a new pc or reformatted to the day it was activated as in future if pc gets realy bugged up that restore point gives me back my factory settings.

Well Thankyou very much Mr Jelly Bean

Ive managed to download a file what i couldnt before so i think your help and advice helped me out alot

Thanks again