Yeah, I found that new control panel option too ... but I couldn't find directories on the list, so I figured there was a secret option hidden somewhere else.
"Explore" is in bold when he right clicks on them.
Hmmm...
It might be an option to try a System Restore on it, to before it was happening...
It sounds like he might have installed / removed something that has messed it all up
Explore shouldn't be loading IE.