I have just bought a new laptop 2 weeks ago, pre-installed with Vista Home Premium and I haven't had any problems until just yesterday with this new Operating System. I've searched all over the internet for solutions, but the people who have the same problem seem to have problems with malware or spyware. Some people have suggested uninstalling programs that might have been installed on the current date, but the only program I have installed is Avast anti virus. I'm pretty sure it's not a problem with spyware but just to be sure I am running an anti virus scan again (I already did before and found nothing).
Oh ya forgot about the problem: Everytime I open my Program Files folder under the C drive a message comes up saying that Windows Explorer has stopped working, then Searching for a solution and then it just restarts windows explorer. I have checked with other folders and this doesn't happen. Weird thing is though that when I changed the way I view the folder for (previously my) documents, from details to tiles (the icons), the same thing happened. And when I open program files for a brief 2 seconds, it's in tiles mode.
Sorry the message is so long, just wanted to be exact. Anyone else have/had this problem or have a solution?

P.S. is Avast even any good of an anti virus?
P.P.S. I am able to access control panel and add/remove programs (program features) and this problem doesn't occur when I login in - as it did for some people

Here's the Hijackthis log if it helps.

Logfile of Trend Micro HijackThis v2.0.0 (BETA)
Scan saved at 6:42:10 PM, on 26/08/2007
Platform: Windows Vista (WinNT 6.00.1904)
Boot mode: Normal

Running processes:
C:Windowssystem32taskeng.exe
C:Windowssystem32Dwm.exe
C:WindowsRtHDVCpl.exe
C:Program FilesSynapticsSynTPSynTPEnh.exe
C:AcerEmpowering TechnologyeDataSecurityeDSloader.exe
C:Program FilesLaunch ManagerLManager.exe
C:Program FilesCommon FilesLogitechLComMgrCommunications_Helper.exe
C:Program FilesCommon FilesLogitechLComMgrLVComSX.exe
C:Program FilesAcerOrbiCam10OrbiCam.exe
C:WindowsSystem32hkcmd.exe
C:WindowsSystem32igfxpers.exe
C:Program FilesJavajre1.6.0_02binjusched.exe
C:Windowssystem32igfxsrvc.exe
C:Program FilesAlwil SoftwareAvast4ashDisp.exe
C:Windowsehomeehtray.exe
C:Windowsehomeehmsas.exe
C:UsersOwnerAppDataLocalTempRtkBtMnt.exe
C:Windowssystem32igfxext.exe
C:AcerEmpowering TechnologyENETENMTRAY.EXE
C:AcerEmpowering TechnologyEPOWEREPOWER_DMC.EXE
C:AcerEmpowering TechnologyACER.EMPOWERING.FRAMEWORK.SUPERVISOR.EXE
C:AcerEmpowering TechnologyeRecoveryERAGENT.EXE
C:Program FilesAlwil SoftwareAvast4ashSimpl.exe
C:Program FilesMozilla Firefoxfirefox.exe
C:Windowsexplorer.exe
C:Program FilesWindows Media Playerwmpnscfg.exe
c:UsersOwnerDownloadsSmall ProgramsHiJackThis_v2.exe

R1 - HKCUSoftwareMicrosoftInternet ExplorerMain,Search Page = Yahoo! Canada
R0 - HKCUSoftwareMicrosoftInternet ExplorerMain,Start Page = Yahoo! Canada
R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Default_Page_URL = Yahoo! Canada
R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Default_Search_URL = Live Search
R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Search Page = Live Search
R0 - HKLMSoftwareMicrosoftInternet ExplorerMain,Start Page = Yahoo! Canada
R0 - HKLMSoftwareMicrosoftInternet ExplorerSearch,SearchAssistant =
R0 - HKLMSoftwareMicrosoftInternet ExplorerSearch,CustomizeSearch =
R1 - HKCUSoftwareMicrosoftInternet ExplorerSearchURL,(Default) = Yahoo! Canada
R1 - HKCUSoftwareMicrosoftWindowsCurrentVersionInternet Settings,ProxyOverride = *.local
R0 - HKCUSoftwareMicrosoftInternet ExplorerToolbar,LinksFolderName =
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:Program FilesCommon FilesAdobeAcrobatActiveXAcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:Program FilesJavajre1.6.0_02binssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O3 - Toolbar: Acer eDataSecurity Management - {5CBE3B7C-1E47-477e-A7DD-396DB0476E29} - C:Windowssystem32eDStoolbar.dll
O4 - HKLM..Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM..Run: [SynTPEnh] C:Program FilesSynapticsSynTPSynTPEnh.exe
O4 - HKLM..Run: [eDataSecurity Loader] C:AcerEmpowering TechnologyeDataSecurityeDSloader.exe
O4 - HKLM..Run: [LManager] C:PROGRA~1LAUNCH~1LManager.exe
O4 - HKLM..Run: [Acer Product Registration] "C:Program FilesAcer RegistrationACE1.exe" /startup
O4 - HKLM..Run: [LogitechCommunicationsManager] "C:Program FilesCommon FilesLogitechLComMgrCommunications_Helper.exe"
O4 - HKLM..Run: [LVCOMSX] "C:Program FilesCommon FilesLogitechLComMgrLVComSX.exe"
O4 - HKLM..Run: [AcerOrbicamRibbon] "C:Program FilesAcerOrbiCam10OrbiCam.exe" /hide
O4 - HKLM..Run: [Adobe Reader Speed Launcher] "C:Program FilesAdobeReader 8.0ReaderReader_sl.exe"
O4 - HKLM..Run: [IgfxTray] C:Windowssystem32igfxtray.exe
O4 - HKLM..Run: [HotKeysCmds] C:Windowssystem32hkcmd.exe
O4 - HKLM..Run: [Persistence] C:Windowssystem32igfxpers.exe
O4 - HKLM..Run: [Lexmark 4200 Series Fax Server] "C:Program FilesLexmark 4200 Seriesfm3032.exe" /s
O4 - HKLM..Run: [SunJavaUpdateSched] "C:Program FilesJavajre1.6.0_02binjusched.exe"
O4 - HKLM..Run: [avast!] C:PROGRA~1ALWILS~1Avast4ashDisp.exe
O4 - HKCU..Run: [?????????] ??????????????e
O4 - HKCU..Run: [ehTray.exe] C:WindowsehomeehTray.exe
O4 - HKUSS-1-5-19..Run: [Sidebar] %ProgramFiles%Windows SidebarSidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUSS-1-5-19..Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUSS-1-5-20..Run: [Sidebar] %ProgramFiles%Windows SidebarSidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Global Startup: Empowering Technology Launcher.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:PROGRA~1MICROS~2OFFICE11EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:PROGRA~1MICROS~2OFFICE11REFIEBAR.DLL
O13 - Gopher Prefix:
O20 - AppInit_DLLs: eNetHook.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:Windowssystem32browseui.dll
O23 - Service: Apple Mobile Device - Apple, Inc. - C:Program FilesCommon FilesAppleMobile Device SupportbinAppleMobileDeviceService.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:Program FilesAlwil SoftwareAvast4aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:Program FilesAlwil SoftwareAvast4ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:Program FilesAlwil SoftwareAvast4ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:Program FilesAlwil SoftwareAvast4ashWebSv.exe
O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762# # (Bonjour Service) - Apple Computer, Inc. - C:Program FilesBonjourmDNSResponder.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:Program FilesCommon FilesSymantec SharedccSvcHst.exe (file missing)
O23 - Service: Diskeeper - Diskeeper Corporation - C:Program FilesDiskeeper CorporationDiskeeperDkService.exe
O23 - Service: eDataSecurity Service - HiTRSUT - C:AcerEmpowering TechnologyeDataSecurityeDSService.exe
O23 - Service: eLock Service (eLockService) - Acer Inc. - C:AcerEmpowering TechnologyeLockServiceeLockServ.exe
O23 - Service: eNet Service - Acer Inc. - C:AcerEmpowering TechnologyeNeteNet Service.exe
O23 - Service: eRecovery Service (eRecoveryService) - Acer Inc. - C:AcerEmpowering TechnologyeRecoveryeRecoveryService.exe
O23 - Service: eSettings Service (eSettingsService) - Unknown owner - C:AcerEmpowering TechnologyeSettingsServicecapuserv.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:Program FilesCommon FilesMacrovision SharedFLEXnet PublisherFNPLicensingService.exe
O23 - Service: InCD Helper (InCDsrv) - Nero AG - C:Program FilesNeroNero 7InCDInCDsrv.exe
O23 - Service: iPod Service - Apple Inc. - C:Program FilesiPodbiniPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:Program FilesCommon FilesLightScribeLSSrvc.exe
O23 - Service: lxbm_device - - C:Windowssystem32lxbmcoms.exe
O23 - Service: MobilityService - Unknown owner - C:AcerMobility CenterMobilityService.exe
O23 - Service: NBService - Nero AG - C:Program FilesNeroNero 7Nero BackItUpNBService.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:Program FilesCyberLinkShared FilesRichVideo.exe
O23 - Service: ePower Service (WMIService) - acer - C:AcerEmpowering TechnologyePowerePowerSvc.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:Windowssystem32DRIVERSxaudio.exe

--
End of file - 8014 bytes

Hi davidf,
sorry about the delay in answering your post, we have a staff of techs who have a wide variety of skills and will be able to help you with your problem, that this is not my area of expertise, I will PM our Security Team in regards to your post and they will get back to you as soon as they can.

Thank you

Cart

hi david, welcome to the forums. Start hijackthis, close all other windows, click 'perform system scan only', place a tick next to the following, and click 'fix checked':

O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O13 - Gopher Prefix:

reboot, and post a new log please.

What does this look like in your log:

O4 - HKCU..Run: [?????????] ??????????????e

Does it have any info, or is it all question marks on that side as well?

thanks,

v

Hey guys, really sorry about not responding before. I had fixed the problem myself by re-installing Nero - well at least that's what I assume, the problem stopped after. I just performed the tasks valis has told me and I will post a new log just incase.

Logfile of Trend Micro HijackThis v2.0.0 (BETA)
Scan saved at 6:05:40 PM, on 02/09/2007
Platform: Windows Vista (WinNT 6.00.1904)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Acer\Empowering Technology\eDataSecurity\eDSloader.exe
C:\Program Files\Common Files\Logitech\LComMgr\Communications_Helper.exe
C:\Program Files\Common Files\Logitech\LComMgr\LVComSX.exe
C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe
C:\Program Files\Alwil Software\Avast4\ashDisp.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Windows\ehome\ehtray.exe
C:\Windows\ehome\ehmsas.exe
C:\Acer\Empowering Technology\ENET\ENMTRAY.EXE
C:\Acer\Empowering Technology\EPOWER\EPOWER_DMC.EXE
C:\Acer\Empowering Technology\ACER.EMPOWERING.FRAMEWORK.SUPERVISOR.EX E
C:\Acer\Empowering Technology\eRecovery\ERAGENT.EXE
C:\Windows\system32\NOTEPAD.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
c:\Users\Owner\Downloads\Small Programs\HiJackThis_v2.exe
C:\Windows\system32\SearchFilterHost.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = Yahoo! Canada
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = Yahoo! Canada
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = Yahoo! Canada
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Live Search
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Live Search
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = Yahoo! Canada
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = Yahoo! Canada
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O3 - Toolbar: Acer eDataSecurity Management - {5CBE3B7C-1E47-477e-A7DD-396DB0476E29} - C:\Windows\system32\eDStoolbar.dll
O4 - HKLM\..\Run: [eDataSecurity Loader] C:\Acer\Empowering Technology\eDataSecurity\eDSloader.exe
O4 - HKLM\..\Run: [Acer Product Registration] "C:\Program Files\Acer Registration\ACE1.exe" /startup
O4 - HKLM\..\Run: [LogitechCommunicationsManager] "C:\Program Files\Common Files\Logitech\LComMgr\Communications_Helper.exe"
O4 - HKLM\..\Run: [LVCOMSX] "C:\Program Files\Common Files\Logitech\LComMgr\LVComSX.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [Lexmark 4200 Series Fax Server] "C:\Program Files\Lexmark 4200 Series\fm3032.exe" /s
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe"
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKCU\..\Run: [?????????] ??????????????e
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Global Startup: Empowering Technology Launcher.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O20 - AppInit_DLLs: eNetHook.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762# # (Bonjour Service) - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)
O23 - Service: eDataSecurity Service - HiTRSUT - C:\Acer\Empowering Technology\eDataSecurity\eDSService.exe
O23 - Service: eLock Service (eLockService) - Acer Inc. - C:\Acer\Empowering Technology\eLock\Service\eLockServ.exe
O23 - Service: eNet Service - Acer Inc. - C:\Acer\Empowering Technology\eNet\eNet Service.exe
O23 - Service: eRecovery Service (eRecoveryService) - Acer Inc. - C:\Acer\Empowering Technology\eRecovery\eRecoveryService.exe
O23 - Service: eSettings Service (eSettingsService) - Unknown owner - C:\Acer\Empowering Technology\eSettings\Service\capuserv.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: lxbm_device - - C:\Windows\system32\lxbmcoms.exe
O23 - Service: MobilityService - Unknown owner - C:\Acer\Mobility Center\MobilityService.exe
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Unknown owner - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe (file missing)
O23 - Service: PDAgent - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
O23 - Service: PDEngine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
O23 - Service: ePower Service (WMIService) - acer - C:\Acer\Empowering Technology\ePower\ePowerSvc.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 7751 bytes

and to answer your question valis,
O4 - HKCU..Run: [?????????] ??????????????e looks exactly like it does while viewed in the hijackthis program as it does in the text file log (all question marks).
And can someone explain what this log even does?

the hjt log tells all that is active on your pc....a lot of malware will hide itself and hjt tends to reveal it. give me a few with those ? marks....

thanks,

v

give this a crack....dunno how it will play with vista, but then, don't really know yet how ANYTHING will play with vista.

Please download SUPERAntiSpyware Home Edition (free version)

• Install it and double-click the icon on your desktop to run it.
• It will ask if you want to update the program definitions, click Yes.
• Under Configuration and Preferences, click the Preferences button.
• Click the Scanning Control tab.
• Under Scanner Options make sure the following are checked:
  • Close browsers before scanning
  • Scan for tracking cookies
  • Terminate memory threats before quarantining.
  • Please leave the others unchecked.
  • Click the Close button to leave the control center screen.
• On the main screen, under Scan for Harmful Software click Scan your computer.
• On the left check C:\Fixed Drive.
• On the right, under Complete Scan, choose Perform Complete Scan.
• Click Next to start the scan. Please be patient while it scans your computer.
• After the scan is complete a summary box will appear. Click OK.
• Make sure everything in the white box has a check next to it, then click Next.
• It will quarantine what it found and if it asks if you want to reboot, click Yes.
• To retrieve the removal information for me please do the following:
  • After reboot, double-click the SUPERAntispyware icon on your desktop.
  • Click Preferences. Click the Statistics/Logs tab.
  • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
  • It will open in your default text editor (such as Notepad/Wordpad).
  • Please highlight everything in the notepad, then right-click and choose copy.
• Click close and close again to exit the program.
• Please paste that information here for me with a new HijackThis log.

thanks,

v

SuperAntiSpyware log:
SUPERAntiSpyware Scan Log
SUPERAntiSpyware.com - AntiAdware, AntiSpyware, AntiMalware!

Generated 09/04/2007 at 11:01 AM

Application Version : 3.9.1008

Core Rules Database Version : 3143
Trace Rules Database Version: 1159

Scan type : Complete Scan
Total Scan Time : 00:15:18

Memory items scanned : 706
Memory threats detected : 0
Registry items scanned : 7909
Registry threats detected : 0
File items scanned : 23096
File threats detected : 0

and hijackthis

Logfile of Trend Micro HijackThis v2.0.0 (BETA)
Scan saved at 11:13:42 AM, on 04/09/2007
Platform: Windows Vista (WinNT 6.00.1904)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\RtHDVCpl.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Acer\Empowering Technology\eDataSecurity\eDSloader.exe
C:\Program Files\Launch Manager\LManager.exe
C:\Program Files\Common Files\Logitech\LComMgr\Communications_Helper.exe
C:\Program Files\Common Files\Logitech\LComMgr\LVComSX.exe
C:\Program Files\Alwil Software\Avast4\ashDisp.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\system32\igfxsrvc.exe
C:\Users\Sam\AppData\Local\Temp\RtkBtMnt.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Acer\Empowering Technology\ENET\ENMTRAY.EXE
C:\Windows\system32\igfxext.exe
C:\Acer\Empowering Technology\EPOWER\EPOWER_DMC.EXE
C:\Acer\Empowering Technology\ACER.EMPOWERING.FRAMEWORK.SUPERVISOR.EX E
C:\Acer\Empowering Technology\eRecovery\ERAGENT.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\system32\NOTEPAD.EXE
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Windows\System32\notepad.exe
c:\Users\Sam\Downloads\Small Programs\HiJackThis_v2.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = Yahoo! Canada
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = Yahoo! Canada
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = Yahoo! Canada
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Live Search
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Live Search
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = Yahoo! Canada
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = Yahoo! Canada
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O3 - Toolbar: Acer eDataSecurity Management - {5CBE3B7C-1E47-477e-A7DD-396DB0476E29} - C:\Windows\system32\eDStoolbar.dll
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [eDataSecurity Loader] C:\Acer\Empowering Technology\eDataSecurity\eDSloader.exe
O4 - HKLM\..\Run: [LManager] C:\PROGRA~1\LAUNCH~1\LManager.exe
O4 - HKLM\..\Run: [Acer Product Registration] "C:\Program Files\Acer Registration\ACE1.exe" /startup
O4 - HKLM\..\Run: [LogitechCommunicationsManager] "C:\Program Files\Common Files\Logitech\LComMgr\Communications_Helper.exe"
O4 - HKLM\..\Run: [LVCOMSX] "C:\Program Files\Common Files\Logitech\LComMgr\LVComSX.exe"
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKCU\..\Run: [?????????] ??????????????e
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Global Startup: Empowering Technology Launcher.lnk = C:\Acer\Empowering Technology\eAPLauncher.exe
O4 - Global Startup: Microsoft Office OneNote 2003 Quick Launch.lnk = C:\Program Files\Microsoft Office\OFFICE11\ONENOTEM.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O13 - Gopher Prefix:
O20 - AppInit_DLLs: eNetHook.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762# # (Bonjour Service) - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)
O23 - Service: eDataSecurity Service - HiTRSUT - C:\Acer\Empowering Technology\eDataSecurity\eDSService.exe
O23 - Service: eLock Service (eLockService) - Acer Inc. - C:\Acer\Empowering Technology\eLock\Service\eLockServ.exe
O23 - Service: eNet Service - Acer Inc. - C:\Acer\Empowering Technology\eNet\eNet Service.exe
O23 - Service: eRecovery Service (eRecoveryService) - Acer Inc. - C:\Acer\Empowering Technology\eRecovery\eRecoveryService.exe
O23 - Service: eSettings Service (eSettingsService) - Unknown owner - C:\Acer\Empowering Technology\eSettings\Service\capuserv.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: MobilityService - Unknown owner - C:\Acer\Mobility Center\MobilityService.exe
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: PDAgent - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
O23 - Service: PDEngine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
O23 - Service: ePower Service (WMIService) - acer - C:\Acer\Empowering Technology\ePower\ePowerSvc.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 7825 bytes

Some of the stuff might be missing from before; thanks to the geniuses at BestBuy who decided to lock my Acer Empowering Technology Manager so I wouldn't be able to restore or repair Windows using the backup hard drive myself. So I had to reformat my hard drive and I was able to re-install some of my stuff. And I'm not sure if you read from before but I fixed the problem by re-installing Nero, which seemed to be causing the problem. Well there's still that question mark-covered thing in the hjt log - maybe it's part of vista?
Thanks a lot anyway.