Hi, I am new to this forum and I am looking for someone who can help me with this problem. I have adobe shockwave 11 installed on my computer. It shows in my register. I am unable to see videos on youtube and other sites. The video will sometimes start to load and stop. Others it will start showing and stall and I try to start it again and it stalls again. I have tried everything I know of to solve this problem including calling adobe support. They wanted $59.00 to solve the problem which I do not think I should have to pay. It should be working. I tried to update it as adobe suggested on my computer and after it showed it had installed. I got a message stating it could not be installed because this installer had been mis-configured and to contact the application author for assistance. What does this mean concerning the adobe flash player? What could be mis-configured about it? I did the adobe test from their web-site and it shows it is suppose to be working. I also tested to see if active X is supported and it states it is. So I do not understand what it wrong. Some one please help me solve this problem ( I have windows XP service pack 3)

Welcome neednhelp

I found the following on Video Player Issues. Perhaps it will help you....


Videos on YouTube are streamed through an Adobe Flash player. For the best viewing experience, we suggest you install the latest version of Adobe Flash after removing any old versions you've installed.
Please completely uninstall Flash before reinstalling the latest version.
To uninstall Flash, please follow Adobe's instructions, listed here: http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_14157
Once you're done, restart your computer and follow Adobe's instructions for reinstalling Flash: http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash
If the instructions above don't resolve the issue please try the following:

1. Temporarily disable popup blocking software installed on your computer to test.
2. Allow YouTube.com as a trusted site in your Firewall software.
3. Ensure other applications like Quicktime, iTunes, Real Player, or Windows Media Player aren't set as the default streaming application, as this might affect the video player.

Windows Vista users:
If the flash uninstall reinstall does not work this maybe due to a Microsoft Windows Vista permissions issue.
Please use the Windows button at the bottom left then the search function:

1. Go to: C:\Windows\System32\Macromed\Flash\
2. Right-click on the following file: FlashUtil9b.exe or FlashUtil9e.exe
3. Select "Run as Administrator" and install the update.
4. Restart your computer.

HI, neednhelp, it has now been 4 weeks since DCiAdmin replied to your post .

can you please confirm if this information helped you,

i will leave this topic , in view for now awaiting your reply ,

if you fail to reply , this topic will be marked as resolved and locked , but plz feel free to ask for more help if you need it ,

look forward to your reply and seeing you on the forum

BBJ

I remember reading a while back that there were problems with Adobe Flash Player and Sun Java RE.

You have the download links for the two Abobe files that DciAdmin posted above.

Here's the link for the latest Sun Java RE 6.13, make sure you chose the offline download for your operating sytem...

Java Downloads for All Operating Systems - Sun Microsystems