Yes it duz sound like a registry error has the problem been happening for long you maybe able to put back a backup of the registry. Could also be malware/spywhere problem you might want to do the http://www.pchelpforum.com/hijackthi...a-prework.html

Is there a fix tool she could use. Like Registry Mechanic or something like it that would do more than just clear out the junk.

Hi,d3r3kgibb Do a hijack this scan and post the results here to eliminate the possibility of spy ware.

In windows 98 it keeps a backup copy of your registry what I was going to suggest was to restore a backup copy of the registry to a time before she had the problem. From memory tap f8 at post boot to get you boot options then select command prompt when thy get to the prompt type scanreg /fix this will try to fix the registry or this command will restore a previous version of the registry scanreg /restore and follow the screens from there.