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  1. #1

    Hi,

    I'm using Windows 7 Ultimate. My C drive is a 500GB WD Caviar Blue and my motherboard is an ASUS P5N-E SLI.

    Last night my computer restarted unexpectedly and after that it kept going to BSOD, restarting of freezing, usually before Windows had finished loading.

    I've tried running checkdisk 5 or 6 times, but every time it's frozen restarted or gone to BSOD before completing.

    I've tried loading my Windows 7 system repair disc several times but my computer's always frozen or restarted before completing any repair.

    I've tried inserting a new Seagate hard drive and restoring from my back up on an external drive using Acronis TrueImage Home 2010 three times, but the computer was unable to detect my external hard drive despite trying several USB ports and the screen always froze at some point anyway.

    Also, for the last couple of months or so, when I've turned my computer on in the morning, the time has been wrong, usually giving a time from between 11pm and 12am the previous evening which may or may not be a clue to what's going on.

    Please can someone suggest what I can do to get the computer working again?

    Thanks,
    Joe
      My System SpecsSystem Spec

  2. #2

    Hello Joe.

    Please download this tool and save it to the desktop. Run it as admin and attach the produced archive. If the archive size is over 1MB upload it here, otherwise attach it in your next response here.

    Assuming that you can start the system at lest in safe mode.
      My System SpecsSystem Spec

  3. #3

    Thanks for the reply. I've tried many times to run the tool in safe mode but the furthest it gets is "Collecting drivestore entries" before it restarts.
      My System SpecsSystem Spec

  4. #4

    There are a few things you can try:
    1. Load BIOS default settings.
    Restart your PC and as the first screen comes up (usually white text on a black background) keep tapping (that is repeatedly pressing) DEL key. If some other key is required to enter BIOS setup, it should be mentioned on that first screen, at the bottom. It's usually DEL or any among F1, F2, F3 or F4 keys.
    Once you manage to enter into BIOS setup, go to the last tab or page, usually there you'll manage to find a few options - "save and exit", "exit without saving" and another option we're interested in, be it load default settings. factory defaults, fail-safe defaults or UEFI default settings. Something along those lines.
    Choose that option and then save and exit. Your machine will reboot automatically with default BIOS settings and windows should load up afterwards.

    2. pull out all but one memory modules and see if that changes anything. That's assuming you have more then one stick of RAM.
      My System SpecsSystem Spec

  5. #5

    I managed to restore my default BIOS settings, but it didn't make any difference.

    I have four RAM slots and four 2GB RAM sticks. I've tried each stick in each slot one at a time, but that didn't help either.
      My System SpecsSystem Spec

  6. #6

    I've just run a Memtest. Here are the results: [SIZE=12px]https://s3-eu-west-1.amazonaws.com/eau/DSCI0005.JPG[/SIZE]
      My System SpecsSystem Spec

  7. #7

    This doesn't look great.
    Memtest apparently found something wrong with the memory, however it's very improbable you have more then one faulty memory modules, let alone 4 of them.
    Plug in just one module and go into BIOS, there should be a RAM voltage setting. Depending on your RAM model, voltage should be set to 1.5 to 1.8V, you can try adjusting the voltage manually in steps on 0,1V and see if that changes anything.

    Another thing worth trying is to take out the CMOS battery on the motherboard, don't forget to unlplug the power supply from the wall socket while you do this. That may clear some possible CMOS related problems.
      My System SpecsSystem Spec

  8. #8

    I tried removing the CMOS battery and left it out for a while, but it hasn't helped.

    I've removed all but one RAM module (they're 1.8V) and had a look in BIOS, but I couldn't see where to change the voltage. I saw some voltage values under Hardware Monitor but they didn't seem to be what I was looking for.
      My System SpecsSystem Spec

  9. #9

    Some motherboard don't have the option.
    From this distance, I'd say something is wrong with the motherboard or maybe the power supply. I doubt you'll mange to resolve this without spare hardware.
    Can you borrow some parts for testing?
      My System SpecsSystem Spec

  10. #10

    There isn't really anywhere I can borrow spare parts from. Should I just get a new motherboard or are you not sure that that's the problem?
      My System SpecsSystem Spec

 

 
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