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PC Forum PC Help Forum » Operating Systems » Windows XP/2000 » Run and Shut Down icons disappeared, help with log

Windows XP/2000 - Run and Shut Down icons disappeared, help with log posted in the Operating Systems forums; Please copy this page to *Notepad* and save to your desktop for reference as you will not have any browsers open while you are carrying out portions of these instructions. ...

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  #8  
Old 07-03-2008
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Default Re: Run and Shut Down icons disappeared, help with logs

Please copy this page to *Notepad* and save to your desktop for reference as you will not have any browsers open while you are carrying out portions of these instructions.

It's IMPORTANT to carry out the instructions in the sequence listed below.
1. Close any open browsers.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Open *notepad* and copy/paste the text in the quotebox below into it:


File::
C:\WINDOWS\Temp\Tmp.com
C:\WINDOWS\System\wininit.com
C:\WINDOWS\svchost.exe
C:\WINDOWS\services.exe
C:\WINDOWS\winlogon.exe
C:\WINDOWS\smss.exe
Folder::
C:\FOUND.001
C:\FOUND.000
Save this as CFScript.txt, in the same location as ComboFix.exe which is on the Desktop.




Refering to the picture above, drag CFScript.txt into ComboFix.exe


When finished, it shall produce a log for you at C:\ComboFix.txt

Please copy and paste the ComboFix.txt along with a fresh HijackThis log in your next reply please.


*Note:
Do not mouseclick combofix's window whilst it's running. That may cause it to stall.Altering this script in any way could damage your computer*


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  #9  
Old 07-07-2008
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Default Re: Run and Shut Down icons disappeared, help with logs

Hi,
Sorry for the delay in responding. I have followed your instructions.

The log ComboFix from this time round was quite big, the forum wouldn't allow me to post it in 1 go, nor attach it (file size too big), so I'll post it in sections over the next couple of posts.

The hijack log is as follows:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:26:43 PM, on 7/07/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16674)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Microsoft Windows OneCare Live\Antivirus\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Documents and Settings\All Users\Application Data\EPSON\EPW!3 SSRP\E_S30RP1.EXE
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\siswlsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Sierra Wireless\AirCard 580\Generic\Components\swiwificomm.exe
C:\Program Files\Microsoft Windows OneCare Live\Firewall\msfwsvc.exe
C:\Program Files\Microsoft Windows OneCare Live\winss.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\ATK0100\HControl.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\WINDOWS\ATK0100\ATKOSD.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\ASUSTek\ASUSDVD\PDVDServ.exe
C:\Program Files\Sierra Wireless\Network Adapter Manager\Network Adapter Manager.exe
C:\Program Files\Microsoft Windows OneCare Live\winssnotify.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Asus\Asus ChkMail\ChkMail.exe
C:\Program Files\Asus\ASUS Hotkey\Hotkey.exe
C:\WINDOWS\system32\sistray.exe
C:\Program Files\Craft ROBO Controller\CRSSupervisor.exe
C:\Program Files\Wireless LAN Utility\SISCFG.exe
C:\WINDOWS\system32\notepad.exe
C:\WINDOWS\explorer.exe
C:\HijackThis\HijackThis.exe
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = MSN.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Live Search
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Live Search
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = MSN.com
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O4 - HKLM\..\Run: [HControl] C:\WINDOWS\ATK0100\HControl.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [SiSUSBRG] C:\WINDOWS\SiSUSBrg.exe
O4 - HKLM\..\Run: [ASUS Live Update] C:\Program Files\ASUS\ASUS Live Update\ALU.exe
O4 - HKLM\..\Run: [Power_Gear] C:\Program Files\ASUS\Power4 Gear\BatteryLife.exe 1
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\ASUSTek\ASUSDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb0 3.exe
O4 - HKLM\..\Run: [AirCardEnabler] "C:\Program Files\Sierra Wireless\Network Adapter Manager\Network Adapter Manager.exe"
O4 - HKLM\..\Run: [OneCareUI] "C:\Program Files\Microsoft Windows OneCare Live\winssnotify.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Policies\Explorer\Run: [(Default)] win.com C:\WINDOWS\system32\msdp32.dll
O4 - HKUS\S-1-5-18\..\Policies\Explorer\Run: [(Default)] win.com C:\WINDOWS\system32\msdp32.dll (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Policies\Explorer\Run: [(Default)] win.com C:\WINDOWS\system32\msdp32.dll (User 'Default user')
O4 - Global Startup: ASUS ChkMail.lnk = C:\Program Files\Asus\Asus ChkMail\ChkMail.exe
O4 - Global Startup: Hotkey.lnk = C:\Program Files\Asus\ASUS Hotkey\Hotkey.exe
O4 - Global Startup: Utility Tray.lnk = C:\WINDOWS\system32\sistray.exe
O4 - Global Startup: SiWake.lnk = C:\Program Files\Wireless LAN Utility\SiWake.exe
O4 - Global Startup: Craft ROBO Status Supervisor.lnk = ?
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.asus.com
O16 - DPF: {5C6698D9-7BE4-4122-8EC5-291D84DBD4A0} (Facebook Photo Uploader 4 Control) - http://upload.facebook.com/controls/...oUploader3.cab
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/...toUploader.cab
O23 - Service: EPSON V3 Service4(01) (EPSON_PM_RPCV4_01) - SEIKO EPSON CORPORATION - C:\Documents and Settings\All Users\Application Data\EPSON\EPW!3 SSRP\E_S30RP1.EXE
O23 - Service: SiS WirelessLan Service (SiSWLSvc) - Unknown owner - C:\WINDOWS\system32\siswlsvc.exe
O23 - Service: SwiWiFiComm - Unknown owner - C:\Program Files\Sierra Wireless\AirCard 580\Generic\Components\swiwificomm.exe
--
End of file - 5930 bytes



Let me know if there is anything else you need me to do to finish this off.

Also, I was wondering if there is anything you could recommend for un-password-protecting some excel documents that got password-protected by this virus?

Thanks again.


  #10  
Old 07-07-2008
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Default Re: Run and Shut Down icons disappeared, help with logs

I had a better idea, I zipped the Combofix log and attached that zip here.
Cheers.
Attached Files
File Type: zip combofixlog.zip (52.3 KB, 3 views)


  #11  
Old 07-07-2008
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Default Re: Run and Shut Down icons disappeared, help with logs

  • Download The Avenger by Swandog46 from here.
  • Unzip/extract it to a folder on your desktop.
  • Double click on avenger.exe to run The Avenger.
  • Click OK.
  • Make sure that the box next to Scan for rootkits has a tick in it and that the box next to Automatically disable any rootkits found does not have a tick in it.
  • Copy all of the text in the below textbox to the clipboard by highlighting it and then pressing Ctrl+C.

    Code:
    Files to delete:
     C:\WINDOWS\system32\msdp32.dll
  • In the avenger window, click the Paste Script from Clipboard, button.
  • Click the Execute button.
  • You will be asked Are you sure you want to execute the current script?.
  • Click Yes.
  • You will now be asked First step completed --- The Avenger has been successfully set up to run on next boot. Reboot now?.
  • Click Yes.
  • Your PC will now be rebooted.
  • Note: If the above script contains Drivers to delete: or Drivers to disable:, then The Avenger will require two reboots to complete its operation.
  • If that is the case, it will force a shutdown. This is normal & expected behaviour.
  • After your PC has completed the necessary reboots, a log should automatically open. If it does not automatically open, then the log can be found at %systemdrive%\avenger.txt (typically C:\avenger.txt).
  • Please post this log, along with a new HijackThis log in your next reply.


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  #12  
Old 07-08-2008
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Default Re: Run and Shut Down icons disappeared, help with logs

Here are the newest logs.

Avenger log:
Logfile of The Avenger Version 2.0, (c) by Swandog46
Swandog46's Public Anti-Malware Tools
Platform: Windows XP
*******************
Script file opened successfully.
Script file read successfully.
Backups directory opened successfully at C:\Avenger
*******************
Beginning to process script file:
Rootkit scan active.
No rootkits found!

Error: file "C:\WINDOWS\system32\msdp32.dll" not found!
Deletion of file "C:\WINDOWS\system32\msdp32.dll" failed!
Status: 0xc0000034 (STATUS_OBJECT_NAME_NOT_FOUND)
--> the object does not exist

Completed script processing.
*******************
Finished! Terminate.


HijackThis log:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:22:09 PM, on 8/07/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16674)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Microsoft Windows OneCare Live\Antivirus\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Documents and Settings\All Users\Application Data\EPSON\EPW!3 SSRP\E_S30RP1.EXE
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\siswlsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Sierra Wireless\AirCard 580\Generic\Components\swiwificomm.exe
C:\Program Files\Microsoft Windows OneCare Live\Firewall\msfwsvc.exe
C:\Program Files\Microsoft Windows OneCare Live\winss.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Microsoft Windows OneCare Live\winssnotify.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\NOTEPAD.EXE
C:\WINDOWS\ATK0100\HControl.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\ASUS\ASUS Live Update\ALU.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\ASUSTek\ASUSDVD\PDVDServ.exe
C:\Program Files\Sierra Wireless\Network Adapter Manager\Network Adapter Manager.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Asus\Asus ChkMail\ChkMail.exe
C:\Program Files\Asus\ASUS Hotkey\Hotkey.exe
C:\WINDOWS\system32\sistray.exe
C:\Program Files\Wireless LAN Utility\SiWake.exe
C:\Program Files\Craft ROBO Controller\CRSSupervisor.exe
C:\WINDOWS\ATK0100\ATKOSD.exe
C:\Program Files\Wireless LAN Utility\SISCFG.exe
C:\HijackThis\HijackThis.exe
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = MSN.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Live Search
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Live Search
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = MSN.com
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O4 - HKLM\..\Run: [HControl] C:\WINDOWS\ATK0100\HControl.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [SiSUSBRG] C:\WINDOWS\SiSUSBrg.exe
O4 - HKLM\..\Run: [ASUS Live Update] C:\Program Files\ASUS\ASUS Live Update\ALU.exe
O4 - HKLM\..\Run: [Power_Gear] C:\Program Files\ASUS\Power4 Gear\BatteryLife.exe 1
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\ASUSTek\ASUSDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb0 3.exe
O4 - HKLM\..\Run: [AirCardEnabler] "C:\Program Files\Sierra Wireless\Network Adapter Manager\Network Adapter Manager.exe"
O4 - HKLM\..\Run: [OneCareUI] "C:\Program Files\Microsoft Windows OneCare Live\winssnotify.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Policies\Explorer\Run: [(Default)] win.com C:\WINDOWS\system32\msdp32.dll
O4 - HKUS\S-1-5-18\..\Policies\Explorer\Run: [(Default)] win.com C:\WINDOWS\system32\msdp32.dll (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Policies\Explorer\Run: [(Default)] win.com C:\WINDOWS\system32\msdp32.dll (User 'Default user')
O4 - Global Startup: ASUS ChkMail.lnk = C:\Program Files\Asus\Asus ChkMail\ChkMail.exe
O4 - Global Startup: Hotkey.lnk = C:\Program Files\Asus\ASUS Hotkey\Hotkey.exe
O4 - Global Startup: Utility Tray.lnk = C:\WINDOWS\system32\sistray.exe
O4 - Global Startup: SiWake.lnk = C:\Program Files\Wireless LAN Utility\SiWake.exe
O4 - Global Startup: Craft ROBO Status Supervisor.lnk = ?
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.asus.com
O16 - DPF: {5C6698D9-7BE4-4122-8EC5-291D84DBD4A0} (Facebook Photo Uploader 4 Control) - http://upload.facebook.com/controls/...oUploader3.cab
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/...toUploader.cab
O23 - Service: EPSON V3 Service4(01) (EPSON_PM_RPCV4_01) - SEIKO EPSON CORPORATION - C:\Documents and Settings\All Users\Application Data\EPSON\EPW!3 SSRP\E_S30RP1.EXE
O23 - Service: SiS WirelessLan Service (SiSWLSvc) - Unknown owner - C:\WINDOWS\system32\siswlsvc.exe
O23 - Service: SwiWiFiComm - Unknown owner - C:\Program Files\Sierra Wireless\AirCard 580\Generic\Components\swiwificomm.exe
--
End of file - 6028 bytes


Thanks for your help so far, let me know what I should do next.


  #13  
Old 07-08-2008
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Default Re: Run and Shut Down icons disappeared, help with logs

Just this to do and your all done.


Download OTMoveIt2 http://download.bleepingcomputer.com.../OTMoveIt2.exe

Go to the location where you saved OTMoveIT2 and double click it. (If you're using Vista, right click on it and choose Run as Administrator).
Copy all the information found below. Highlight all of it, right click it and choose Copy.

C:\WINDOWS\system32\msdp32.dll





Next, return to OTMoveIt2 and right click in the "Paste List of Files/Patterns to Search For and Move" window.
Important: Paste only into the bottom input panel (under the yellow bar). The top panel will not help you. Then just right click and choose Paste.
Now, click the red MoveIt button and wait several minutes. When it's finished, look in the large right hand panel that says Results. You should see that at least the principal infector files were deleted and whichever applicable registry changes were made. (They may not all apply in your case). Close OTMoveIt2 when it has finished.
Note: If a file or folder cannot be moved immediately, you may be asked to reboot your computer to finish the move process. If you're asked to reboot, simply choose Yes.
Now, double click and open OTMoveIt2 again. Click the green Clean Up! button at the top. (Note: It will need to access the Internet to download a small script file, so please allow your firewall to do so).
When it finishes, it will have deleted all of its quarantines, as well as, the OTMoveIt2 program and all the folders it created. Then just reboot your computer to finish up.


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  #14  
Old 07-15-2008
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Default Re: Run and Shut Down icons disappeared, help with logs

Thanks for all your help with this, this seems to have done the trick, my virus scanner cannot pick up anymore worms.

One last thing tho, the Run and Shut Down icons only re-appeared for the user account I did all this work under, they have not re-appeared for other user accounts. I've tried to re-enable via Control Panel, but can't see how.
Is there something special I have to do to re-enable these icons for the other user accounts?

Thanks again for all your help with this, its much appreciated.



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