XP Locks-up at splash screen boot up (faded logo)

  1. davo6

    davo6 New Member Bronze Member

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    Hello all,

    I have had a consistent problem with XP PROFESSIONAL with a lock up at the splash screen when my computer is booting up (faded XP logo). This happens 4-5 times out of 10 when I boot my computer.

    My PC specs, IRQ connections screenshot, PCI Latency Tool screenshot, and HiJackThis log are all provided below. Any help would be much appreciated.


    -------------------------------

    PC SPECS:
    //Microsoft Windows XP Professional SP3
    //Intel Core 2 Quad CPU
    //Q6600 @ 2.40 GHZ
    //2.40 GHz, 2.00 GB of RAM
    //ASUS P5K SE LGA 775 Intel P35 ATX Intel Motherboard
    //Radeon X1650PRO 256MB 128-bit GDDR2 PCI Express x16
    //CORSAIR XMS2 2GB (2 x 1GB) 240-Pin DDR2 SDRAM DDR2 1066 (PC2 8500)
    //Seagate Barracuda 7200
    //E-MU 1820

    HiJack This
    -----------------------------

    Logfile of HijackThis v1.99.1
    Scan saved at 8:50:13 PM, on 9/8/2008
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.20861)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Viewpoint\Common\ViewpointService.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\RTHDCPL.EXE
    C:\WINDOWS\system32\CTHELPER.EXE
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Creative Professional\E-MU PatchMix DSP\EmuPMixDSP.exe
    C:\Program Files\Winamp\winamp.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\HijackThis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = Live Search
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = Google
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = MSN.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Live Search
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Live Search
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = MSN.com
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = Customize Your Settings
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
    O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
    O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
    O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
    O4 - HKLM\..\Run: [CTxfiHlp] CTXFIHLP.EXE
    O4 - HKLM\..\Run: [LtcyCfgApply] "C:\Documents and Settings\Vadim\Desktop\latency\LtcyCfg.exe" /a
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [SetDefaultMIDI] MIDIDef.exe
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O11 - Options group: [INTERNATIONAL] International*
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
    O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\WI1F86~1\MESSEN~1\MSGRAP~1.DLL
    O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\WI1F86~1\MESSEN~1\MSGRAP~1.DLL
    O20 - Winlogon Notify: dimsntfy - %SystemRoot%\System32\dimsntfy.dll (file missing)
    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
    O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\wpdshserviceobj.dll
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
    O23 - Service: LiveShare P2P Server 10 (RoxLiveShare10) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxLiveShare10.exe
    O23 - Service: SessionLauncher - Unknown owner - C:\DOCUME~1\Vadim\LOCALS~1\Temp\DX9\SessionLauncher.exe (file missing)
    O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
    -----------------------------------

    PCI LATENCY TOOL SCREEN SHOT AND IRQ SETTING
    Note: The E-MU DSP card was on IRQ 16 before, and now it is on IRQ 17 (pops/cracks have intensified)

    PCI LATENCY TOOL SCREEN SHOT: ImageShack - Hosting :: pcilatencyql7.jpg
    IRQ SCREENSHOT: http://img367.imageshack.us/img367/1681/irqsettingzs2.jpg
  2. ladygreenwitch

    ladygreenwitch New Member Elite Member

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    Re: XP Locks-up at splash screen boot up (faded lo

    :) Hey Davo,

    Welcome to PCHF. We have an excellent staff of experienced techs here that will be happy to help you figure out what could be causing this.

    Because you were so smart, and included the HJT, let's start out by letting the Security Team take a look. Once they have given you a clean bill of health, if you are still having difficulties, ask them to move you to the appropriate forum, and the rest of the crew will take over.

    I am going to move your thread to the New HJT Forum. The Security Team is excellent, and very busy, but they will get to you ASAP.

    So relax, don't panic, have a :coffee:or a :cheers, and they will be with you soon.

    TTFN

    LGW
  3. davo6

    davo6 New Member Bronze Member

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    Re: XP Locks-up at splash screen boot up (faded lo

    Thank you! :)
  4. Pancake

    Pancake Well-Known Member

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    Re: XP Locks-up at splash screen boot up (faded lo

    I see nothing wrong here.Its fine.
  5. ladygreenwitch

    ladygreenwitch New Member Elite Member

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    Re: XP Locks-up at splash screen boot up (faded lo

    :) Thanks Pancake,

    OK Davo, let's move you back out into the world, and start looking at some other causes.

    I am going to move you to the XP Forum.

    To start with I would like you to try making sure all of the System files are fine. On one of the successful log ins:

    Please go to Start, Run, and type in SFC /scannow. This will activate the System File Check utility, which will go through all of your system files looking for any missing or corrupt system files and replacing them.

    Once this has completed, please restart your computer, if you have the same lag issue, please keep trying until you get a successful log in, Right-Click on My Computer, select Manage. Double-Click on System Tools, click on Event View, System, and see if you have any warnings, please post the first 5 or so back here. Next Double-Click on Performance Logs and Alerts. Click on Alerts, not any listed. Please post the first 5 or so back here.

    Looking forward to your reply,

    TTFN

    LGW
  6. davo6

    davo6 New Member Bronze Member

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    Re: XP Locks-up at splash screen boot up (faded lo

    Thank you Pancake and Lady! :)

    Lady thank you for the suggestions, I have posted the information found below. But I also wanted to provide you with more information regarding my problem...

    I had Windows XP Home prior to this, and now I have XP Professional with a clean format. So I'm guessing it is definitely a hardware issue because the problem persists.

    I have tried re-seating my video card, but that also did not help at all. I have also been told that SP3 may be causing the issue, but this was also occurring with SP2. Either way, the results from your suggestions are below. Thank you so much for the help.

    --


    • I did the SFC scan and it ran all the way without any errors/messages so I'm guessing my system files were ok.
    • Here are a few recent warnings and errors under System

    1. The server could not bind to the transport \Device\NetBT_Tcpip_{FA97938F-5336-43CD-8C1C-5A174290E358}.
    2. Your computer was not able to renew its address from the network (from the DHCP Server) for the Network Card with network address 002129694D67. The following error occurred:
      The operation was canceled by the user. . Your computer will continue to try and obtain an address on its own from the network address (DHCP) server.
    3. The SessionLauncher service failed to start due to the following error:
      The system cannot find the file specified.
    4. The Nsynas32 service failed to start due to the following error:
      The system cannot find the device specified.
    5. The server could not bind to the transport \Device\NetBT_Tcpip_{FA97938F-5336-43CD-8C1C-5A174290E358}.
    6. The SessionLauncher service failed to start due to the following error:
      The system cannot find the file specified.
    7. The Nsynas32 service failed to start due to the following error:
      The system cannot find the device specified.
    It seems to be quite repetitive...

    Performance logs and alerts had nothing listed.
  7. davo6

    davo6 New Member Bronze Member

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    Re: XP Locks-up at splash screen boot up (faded lo

    Help please :eek:Z
  8. Jelly Bean

    Jelly Bean Local PC Noobie.... Elite Member PCHF $Donator

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    Re: XP Locks-up at splash screen boot up (faded lo

    Hello,have you updated ALL of your drivers since you installed XP?

    I sugest you run error checking on your hard drive.(chkdsk).

    Load fail safe and defaults in BIOS.
  9. ladygreenwitch

    ladygreenwitch New Member Elite Member

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    Re: XP Locks-up at splash screen boot up (faded lo

    :) Hey Guys,

    @Davo,

    I am so terribly sorry, I do not know how your thread got overlooked for so long.

    Your error alerts appear to be caused by your Networking software and/or settings. If you are still having troubles, let us know and we will get the Networking Guru to assist in the fix.

    Looking forward to your reply,

    TTFN

    LGW
  10. davo6

    davo6 New Member Bronze Member

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    Re: XP Locks-up at splash screen boot up (faded lo

    Thank you lady :mrgreen:

    The hang on boot still persists...I have updated all drivers including windows updates. Further help would be much appreciated.
  11. ladygreenwitch

    ladygreenwitch New Member Elite Member

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    Re: XP Locks-up at splash screen boot up (faded lo

    :) Right Dave,

    Glad you let us know. I will PM the Networking Gurus, and have them take a look.

    Keep an eye out for their posts, as they are both in England. I know that they will be with you as soon as possible.

    TTFN

    LGW
  12. elpmek

    elpmek Tech Member Elite Member

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    Re: XP Locks-up at splash screen boot up (faded lo

    Boot into Safe Mode with Networking (hitting the F8 repeatedly as the PC boots)

    Check out the Warnings etc again

    What Ethernet Card is installed?
  13. davo6

    davo6 New Member Bronze Member

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    Re: XP Locks-up at splash screen boot up (faded lo

    I actually had this problem prior to installing my ethernet wireless card. I have a feeling it may also be a hard drive issue (the jumper settings or something perhaps?)

    I have a Linksys Wireless-G PCI Adapter installed on my PC. I booted into safe mode, and below are a few of the warnings/errors

    system errors:
    DCOM got error "This service cannot be started in Safe Mode " attempting to start the service netman with arguments "" in order to run the server:
    {BA126AE5-2166-11D1-B1D0-00805FC1270E}

    The Bonjour Service service depends on the TCP/IP Protocol Driver service which failed to start because of the following error:
    A device attached to the system is not functioning.

    The TCP/IP NetBIOS Helper service depends on the AFD service which failed to start because of the following error:
    A device attached to the system is not functioning.

    The DNS Client service depends on the TCP/IP Protocol Driver service which failed to start because of the following error:
    A device attached to the system is not functioning.

    TCP/IP has reached the security limit imposed on the number of concurrent TCP connect attempts.

    The server's call to a system service failed unexpectedly.

    The Nsynas32 service failed to start due to the following error:
    The system cannot find the device specified.


    Thanks for your help
  14. davo6

    davo6 New Member Bronze Member

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    Re: XP Locks-up at splash screen boot up (faded lo

    Could this be a hardware/hard-drive issue?
  15. elpmek

    elpmek Tech Member Elite Member

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    Re: XP Locks-up at splash screen boot up (faded lo

    Are you able to hard wire to your router and get a full connection?

    Also please confirm you have only:

    PC - Wireless/Router - Internet
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