"Word cannot start the converter SSPDFCG_x64"

  1. hk106

    hk106 New Member

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    Hi,

    We're running into an issue with one of our internal applications. I'm wondering if anyone has seen this error before:

    "Word cannot start the converter SSPDFCG_x64"

    I realize there's only so much you can do to troubleshoot without having access to the application and what it does, but this problem only occurs on one of the workstations.

    Any help is greatly appreciated.
  2. Hengis

    Hengis Proud PCHF'er since 2004 Tech Member Elite Member

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    Hi and welcome to PCHF

    SSPDF stands for ScanSoft PDF which is part of the Nuance suite. Either disable the add-in if you don't need it. or remove and reinstall Nuance completely.
  3. hk106

    hk106 New Member

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    Hengis,

    Is there a simple way to temporarily disable the add-in, or will I have to use a command line and delete the add-in?
  4. Hengis

    Hengis Proud PCHF'er since 2004 Tech Member Elite Member

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