Upload speed is faster than download speed

  1. Bull Gates

    Bull Gates Member Silver Member

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    Hello,

    My cousin is having a problem with the speed of his new internet connection. When i installed his router last week, it tested at just over 1.5 Mbps d/l [which is what he expected and is happy with] & just under 0.4 Mbps u/l. In the past week his download speed has dropped to 0.3Mbps and is slower than his upload speed which has settled at around 0.4Mbps. I dont know too much about what affects these, but im sure something isnt right here. Hes using a wired ethernet cable which is 1.5m long and the only connection from his router is to his ps3. Can anyone help me out with this?
  2. samuria

    samuria Network Specialist Staff Member Moderator Elite Member

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    Re: Upload speed is faster than download spee

    Who is the ISp and do the do any throttling at peak times. Can you get any stats fromthe router like snr att connection speed etc.

    Is he on adls adsl2 adsl2+ adsl max?
  3. Bull Gates

    Bull Gates Member Silver Member

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    Re: Upload speed is faster than download spee

    He is with plusnet, im not sure if they do throttling. He went with them because they offer 1month contracts, allowing him to leave if he wasnt happy.

    Im not sure but i would imagine its adsl, as his line is not very fast.Im not with him right now so i cant check anything, but last time i spoke to him the router was showing the same connection speeds that we found when testing on speedtest.
  4. samuria

    samuria Network Specialist Staff Member Moderator Elite Member

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    Re: Upload speed is faster than download spee

    With plus net I assume its there router the thompson so there is a page fromthe left broadband connection and then view connection and then details that will give you the stats we need.. They do throttle usage at peak time what package are you on as its differant for each one.
    Didi you try their speed test from the members page connections settings.

    if the problem persist then on this occasion you can get a better responce from plus net forums as that has staff on who can look at your connection in real time and do fixes( I know I worked the forum for a few years)
  5. Bull Gates

    Bull Gates Member Silver Member

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    Re: Upload speed is faster than download spee

    No, its not their router; i gave him my old one, a Netgear dg434. The package he's on is the Value package at £6.49 p/m. I didnt try the speedtest on the member centre connection settings. I can ask him to try that and see what comes up.
  6. samuria

    samuria Network Specialist Staff Member Moderator Elite Member

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    Re: Upload speed is faster than download spee

    Even if its not their router the forums on their can check his connection if he is new and adsl max the speed drops on the first 14 days as its training you have to wait 14 days and once its worked out your top speed it will then set your profile dont turn the router off for 14 days or it resets. You can see the ip profile on the members center connections speed. The profile sets your speed you can connect at 8 meg but if your profile is set to one meg thats all you will get
  7. Bull Gates

    Bull Gates Member Silver Member

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    Re: Upload speed is faster than download spee

    ok, well the other day i asked him to reboot the router, to seee if it made any difference.. so would that restart the profiling process? so should i get him to wait 14 days and then go on the plusnet forums, or can they still help before this profiling is completed?
  8. samuria

    samuria Network Specialist Staff Member Moderator Elite Member

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    Re: Upload speed is faster than download spee

    I am wondering on the account he is on if he has gone over his limit check in the members sent you can view your usage if he is over it will lslow to a crawl until the next billing date.
    If he is still training then there isnt a lot anyone can do as its down the the dlsm setting the speed if its stable it will auto increase it after a few days
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