Ukash virus white screen the computer loads windows but I can't do anything due to white screen

  1. Astros

    Astros New Member Bronze Member

    Joined:
    Nov 27, 2012
    Posts:
    20
    Likes Received:
    0
    Local time:
    13:56
    My System
    Loading...

    The only time I don't have the white screen is in safe mode command prompt ive. Been looking and looking on my iPhone about to give up I just don't know what else to do with it and since money is a issue I can't afford to fix it so if anyone could help me that would be great!
     
  2. Astros

    Astros New Member Bronze Member

    Joined:
    Nov 27, 2012
    Posts:
    20
    Likes Received:
    0
    Local time:
    13:56
    My System
    Loading...

    Anyone out there!!!!!
     
  3. Hengis

    Hengis Proud PCHF'er since 2004 Tech Member Elite Member

    Joined:
    Jan 1, 2004
    Posts:
    39,703
    Likes Received:
    5,037
    Local time:
    21:56
    My System
    Loading...

    Welcome to PCHF
    There's no need to bump your thread after 10 minutes. We are all volunteers and a relevant helper will get to your thread when they are free to do so.
     
  4. Astros

    Astros New Member Bronze Member

    Joined:
    Nov 27, 2012
    Posts:
    20
    Likes Received:
    0
    Local time:
    13:56
    My System
    Loading...

    Sorry been trying all night to fix the issue
     
  5. Hengis

    Hengis Proud PCHF'er since 2004 Tech Member Elite Member

    Joined:
    Jan 1, 2004
    Posts:
    39,703
    Likes Received:
    5,037
    Local time:
    21:56
    My System
    Loading...

    Ok. We have an excellent support team that will get to you but you'll need to be patient. These guys are busy and threads in the Security section can take some time to fix.
     
  6. Astros

    Astros New Member Bronze Member

    Joined:
    Nov 27, 2012
    Posts:
    20
    Likes Received:
    0
    Local time:
    13:56
    My System
    Loading...

    No prob would u know any way to solve the problem..?
     
  7. Hengis

    Hengis Proud PCHF'er since 2004 Tech Member Elite Member

    Joined:
    Jan 1, 2004
    Posts:
    39,703
    Likes Received:
    5,037
    Local time:
    21:56
    My System
    Loading...

    No, sorry I'm not in the Sec Team.
     
  8. Crush

    Crush Active Member

    Joined:
    Sep 28, 2008
    Posts:
    4,634
    Likes Received:
    2
    Local time:
    16:56
    My System
    Loading...

    Do you have access to another machine that can burn CD's?
     
  9. Astros

    Astros New Member Bronze Member

    Joined:
    Nov 27, 2012
    Posts:
    20
    Likes Received:
    0
    Local time:
    13:56
    My System
    Loading...

    I don't believe so but i may have a friend
     
  10. Crush

    Crush Active Member

    Joined:
    Sep 28, 2008
    Posts:
    4,634
    Likes Received:
    2
    Local time:
    16:56
    My System
    Loading...

    Ok. Unless you have access to another machine, the only way forward is reformatting the hard drive
     
  11. Astros

    Astros New Member Bronze Member

    Joined:
    Nov 27, 2012
    Posts:
    20
    Likes Received:
    0
    Local time:
    13:56
    My System
    Loading...

    So whats the next step then
     
  12. Astros

    Astros New Member Bronze Member

    Joined:
    Nov 27, 2012
    Posts:
    20
    Likes Received:
    0
    Local time:
    13:56
    My System
    Loading...

    How does one reformat if I can't even get to my windows screen
     
  13. Crush

    Crush Active Member

    Joined:
    Sep 28, 2008
    Posts:
    4,634
    Likes Received:
    2
    Local time:
    16:56
    My System
    Loading...

    Do you have the discs that came with the computer?
     
  14. Astros

    Astros New Member Bronze Member

    Joined:
    Nov 27, 2012
    Posts:
    20
    Likes Received:
    0
    Local time:
    13:56
    My System
    Loading...

    No I have windows disc that's pretty much it
     
  15. Crush

    Crush Active Member

    Joined:
    Sep 28, 2008
    Posts:
    4,634
    Likes Received:
    2
    Local time:
    16:56
    My System
    Loading...

    That's all you need. Pop in the CD and the process is fairly automated. You will end up losing all data during this process though
     
Similar Threads
Forum Title Date
System Security Please help me to remove Ukash virus Dec 13, 2013
System Security UKASH VIRUS, CAN'T GET INTO SAFE MODE COMMAND HELP Nov 5, 2013
System Security Remove Cheshire Police Authority virus (Ukash Scam) Oct 14, 2013
System Security UKash Virus Oct 9, 2013