the instruction at 0x20011b1d referenced memory at 0x028ef000. The memory could not be written.

  1. Aberexis

    Aberexis Member Bronze Member

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    Recently, everytime I try to type an apostophe or press SHIFT+6 whatever program I have up just ends. I took out my keyboard a couple of times and it worked but then started happening again. I thought it was the keyboard so I went and bought a new one and yet it keeps happening. Ive tried system restore and it didnt fix anything and I restarted my computer and when I turned it on it came up with a box saying

    The instruction at 0x20011b1d referenced memory at 0x028ef000. The memory could not be written.
    Click on OK to terminate the program.

    Oh and also whenever I try to download something it always stops at 99% since this started happening.
    Please help,
    thankyou :)
  2. Hengis

    Hengis Proud PCHF'er since 2004 Tech Member Elite Member

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    Welcome back!

    Click on the BSOD link below in my signature and follow the procedure.
  3. Aberexis

    Aberexis Member Bronze Member

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    I cant download anything as it always stops at the last % no matter how long I wait
  4. Hengis

    Hengis Proud PCHF'er since 2004 Tech Member Elite Member

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    Download the PCHF tool onto another PC and transfer to the PC with the problem.
  5. Aberexis

    Aberexis Member Bronze Member

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    ive got the files, now what? :)
  6. Aberexis

    Aberexis Member Bronze Member

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    oh sorry, i didnt read correctly

    Attached Files:

  7. Hengis

    Hengis Proud PCHF'er since 2004 Tech Member Elite Member

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    No problem - moving this to the BSOD section for analysis.
  8. Aberexis

    Aberexis Member Bronze Member

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    thankyou, do you roughly know how long it will be?
  9. Hengis

    Hengis Proud PCHF'er since 2004 Tech Member Elite Member

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    It depends on the availability of our excellent BSOD experts. Someone will get back to you...
  10. mkey82

    mkey82 Je ne sais quois Tech Member Elite Member

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    Hello.

    The latest memory dump you have posted goes back to 21.04.2012. Can you confirm you didn't have any BSODs since then? Dumps you have there are quite old and possibly related to software you don't even have installed anymore.

    Do you still have Kaspersky antivirus installed? I see its drivers are present in the latest dump, but I can't spot it in your system .nfo file. The "download stuck at 99%" issue could likely be caused by an AV driver gone rogue.
    It definitively doesn't look like you have any AV files present on your system, in any shape nor form.

    It can be possibly caused by some malware, as well. You have one rather suspicous file running in the background, being
    Code:
    BvtJwxok    c:\users\brodie\appdata\local\spcwmuft\bvtjwxok.exe    Brodie-HP\Brodie    HKU\S-1-5-21-162515112-3016465140-2685677032-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    Which I would like to see removed.

    Post back with some answers and we'll try to find some way out of this mess.
    Your previous crashes all related to some ATI video drivers which you apparently don't have installed anymore.

    What I'd like you to do now is start your system in safe mode, go to ESET online AV scanner here http://www.eset.com/us/online-scanner/ and allow it to install the files needed and then perform the full system scan. That may take some time to complete.

    You can probably reduce the scanning time and load if you perform a simple CCleaner "Cleaner" and "Registry" run. CCleaner you can find here http://www.filehippo.com/download_ccleaner/ just make sure to go to "Cleaner" window, "windows" tab and under system uncheck "memory dumps" before you perform the file cleanup.
    Hengis likes this.
  11. Aberexis

    Aberexis Member Bronze Member

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    I did, but not the way im having them now. As of now im not getting BSOD, im just not able to press some keys otherwise the program thats up at the time I press it crashes. However even befor 21.04.2012 i have gotten the BSOD randomly when i try to lod multiple youtube videos at once, doesnt happen that offten though.

    I dont have Kaspersky Antivirus installed anymore, i dont have any AV software on my computer at the moment. I do however know there is a new java update i can get but it wont download.

    As for the malware, i go into c:\users\brodie but then i cant see the appdata folder. bvtjwxok.exe comes up in search and when i go to file location its Roaming\Micosoft\Windows\Start Menu\Programs\Startup
    in there I can see the file but when i try to delete it I get a message saying
    The action cant be complete because the file is open in Host Process for Windows Services
  12. Hengis

    Hengis Proud PCHF'er since 2004 Tech Member Elite Member

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    Sorry but :eek:
    Aberexis likes this.
  13. mkey82

    mkey82 Je ne sais quois Tech Member Elite Member

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    I have edited my post above, please reread and act accordingly.
  14. Aberexis

    Aberexis Member Bronze Member

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    I was able to do the Cclean but when i click install for the ESET scanner it come up with
    To display the webpage again, the web browser needs to resend the information youve previously submitted.
  15. Aberexis

    Aberexis Member Bronze Member

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    oh i didnt put it in safe mode, let me try again
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