similar problem (new thread) BSOD Stop C2

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  1. roshan_riazi

    roshan_riazi New Member

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    hi. I have similar problem with my acer aspire one netbook.
    there is stop code c2 with symbol name nt !cmpfree+17 but the image name is ntkrnlmp.exe
    & i think i don't have any of the mcafee or symantec installed. (i have avg anti-virus. should i remove it? i disabled all the avg services but the bsod came againg)
    please help me too:)

    i have attached my minidump file...

    Attached Files:

  2. monkeymagic

    monkeymagic guinness gives you strength Tech Member Elite Member

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    Hi roshan_riazi
    Welcome to PCHF, i hope you enjoy your time here:mrgreen:. I have marked your thread as open for input one of our staff or talented forum members. Someone will be with you as soon as possible when real life permits. All staff here are volunteers.Could you also click on the PC Specs link in my signature, this may help our staff.

    monkeymagic
  3. zigzag3143

    zigzag3143 Guest

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    Hi and welcome

    The C2 bugcheck is a bad pool caller, meaning a driver made a bad memory request. Please use the below instructions to run driver verifer to determine which driver.

    How To Find Drivers:
    - - The most common drivers are listed on this page: Driver Reference
    - - Driver manufacturer links are on this page: http://www.carrona.org/drvrdown.html

    You also have some really old drivers from before XP was released and they need to be updated.


    Code:
    sparrow.sys        0xf7a4d000    0xf7a51a80    0x00004a80    0x3a311d2a    12/8/2000 13:40:58                        
    symc810.sys        0xf7be5000    0xf7be8f80    0x00003f80    0x3a311d2b    12/8/2000 13:40:59                        
    symc8xx.sys        0xf7a6d000    0xf7a74f80    0x00007f80    0x3a311d2b    12/8/2000 13:40:59                        
    sym_u3.sys        0xf7a7d000    0xf7a847e0    0x000077e0    0x3ab6ec51    3/20/2001 01:36:17                        
    sym_hi.sys        0xf7a75000    0xf7a7bee0    0x00006ee0    0x3ab6efda    3/20/2001 01:51:22                        
    dpti2o.sys        0xf7a95000    0xf7a99ee0    0x00004ee0    0x3ab7aa64    3/20/2001 15:07:16                        
    
    How To Find Drivers:
    - - The most common drivers are listed on this page: Driver Reference
    - - Driver manufacturer links are on this page: Drivers and Downloads

    Let us know if you need help with this


    Ken J
  4. roshan_riazi

    roshan_riazi New Member

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    first of all, thank you for your really fast respond.
    as you know, my netbook is in the restart loop of BSOD. so i can't login to windows and update the drivers.
    I disabled services of the drivers you mentioned. (sparrow... dpti2o) but nothing changed & i saw the bad_pool_caller BSOD again.
    can you help me, please? i don't wanna reinstall windows. how can i recognize the faulty driver service?
  5. forumskin

    forumskin New Member

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    Testing a response
  6. zigzag3143

    zigzag3143 Guest

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    First you should be able to boot into safe mode (F8)

    Then you should go into system control panel and configure it like the enclosed snip. that should stop the auto reboot.

    Then we need the DMP file to tell us what the problem is.

    If you wish to have others assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder. The procedure:

    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Start your own thread in the appropriate section of the forum and attach the ZIP archive to your post using the "paperclip" (file attachments) button.
    * Briefly describe the problem history and circumstances in the same post. Somebody will attend to your query as soon as possible.
  7. zigzag3143

    zigzag3143 Guest

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    This thread is now marked as Solved and has been closed. If the problem re-occurs, please start a new thread.
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