Pc not recognizing cd burner

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  1. illastic1

    illastic1 New Member Silver Member

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    For some reason windows xp has suddenly stopped recognizing my SONY CRX310S cd burner. There is no sign of it when i go to my computer and when i try to burn a cd with nero or other burning software. When i go into device manager there is a circle with an exclaimation mark beside the cd burner. I ran a hardware check for my burner in the pc boot menu aswell as a cables test and everything seems fine. Could give me some advice?

    Thanks
  2. Gandalf

    Gandalf The White Wizard Tech Member Elite Member PCHF $Donator

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    Remove the CD drive from the Device Manager and reboot forcing Windows to rediscover it.
  3. illastic1

    illastic1 New Member Silver Member

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    Ok tried that and no difference.
  4. Gandalf

    Gandalf The White Wizard Tech Member Elite Member PCHF $Donator

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    Next...Go back to the Device Manager
    Go to the the CD drive
    Right click on the CD drive
    Click on Properties
    Click on the Driver Tab
    Click on Uninstall.

    Before, you just made Window re-recognize the CD Drive.
    Now, you will reload the drivers, in case they have become damaged.

    Good Luck...
  5. illastic1

    illastic1 New Member Silver Member

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    still no difference.
  6. Gandalf

    Gandalf The White Wizard Tech Member Elite Member PCHF $Donator

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    OK, let's review -
    Your physical cable and connections are good
    Your device is recognised
    Your drivers are freshly installed.

    Next step - At the bottom of this message is a link reading "XP System File Checker".
    Click on that link and follow the direction you will find there.

    Good Luck
  7. illastic1

    illastic1 New Member Silver Member

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    Its saying that my windows disk is the wrong disk now.
  8. Gandalf

    Gandalf The White Wizard Tech Member Elite Member PCHF $Donator

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    You are sure that, that disk, is the correct disk?
    Do you have more than one computer so more than one disk?
    Has anyone else worked on your computer who might have installed a different Key?
    Go to this link and download the program.
    Run it. It will give you the correct Key as listed on your computer.

    ProduKey - Recover lost product key (CD-Key) of Windows/MS-Office/SQL Server
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