outlook 2007 can't receive email but can send

  1. picard12

    picard12 New Member Bronze Member

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    I have a problem with a user using outlook 2007 that can't receive email but can send mail.

    The user mail is hosted on web hosting site. I re-installed office 2007 enterprise and the problem still persist.

    The email is set to retrieve email automatically. I already compact 1GB of user PST mail. I ran outlook repair but there it wasn't successful. I check the user email on web hosting site and it is working fine. The user can access email online.

    There is no error when outlook can't receive email. I even click on the send/receive button but no new mail come in.

    What is the problem with outlook ? please help.
     
  2. driver_ian

    driver_ian Security Team

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    Re: outlook 2007 can't receive email but can

    Hi picard and welcome to the forum

    Is your inbox FULL? I've known this to cause a similar problem.
    I'll mark this as open for you to encourage input from the Techs and clever members.
     
  3. picard12

    picard12 New Member Bronze Member

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    Re: outlook 2007 can't receive email but can

    The inbox has 1GB of mail. I am not sure if it is consider it as full. Should I move the mail to another folder? The user has a limit of 2GB of mail on web hosting site.
     
  4. elpmek

    elpmek Tech Member Elite Member

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    Re: outlook 2007 can't receive email but can

    I suspect just the settings.

    What are the Server Port Numbers for the web hosting site?

    If you don't know please find out.
     
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