itunes wont install

  1. sinz39

    sinz39 Member Bronze Member

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    hi im new to this site.i hope i get answers to my troubles.
    im having trouble installing itunes. it starts up like any itunes setup,but when it reaches publishing product imformation it just stops. then i get a long error message (ill post the error message later). im running win 7 64 bit. itunes is 64 bit aswell.
  2. DCiAdmin

    DCiAdmin Here to Help!

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    Having a screen shot of the error message or the exact wording would be very helpful to the troubleshooting, sinz :)

    Welcome to PCHF!
  3. sinz39

    sinz39 Member Bronze Member

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    this is what it said

    an error occurred during the installation assembly"Microsoft.VC80.CRT.type="win32".version="8.050727.6195".publickeyToken="1fc8b3b9a1e18e3b".processorArchitecture="x86".Please refer to Help and Support for more information.HRESULT: 0x800736FD
  4. DCiAdmin

    DCiAdmin Here to Help!

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    That error is indicating that you do NOT have an x64 installation of Windows, but a 32 bit (x86) installation instead. I would suggest that you try installing the x86 version of iTunes.

    EDIT: Double checking myself.... Just a moment
  5. sinz39

    sinz39 Member Bronze Member

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    hey it installed but now it get an error saying

    "apple application was not found.apple application support is required to run iTunes. please uninstall iTunes<then install iTunes again.

    Error 1 (Windows error 2)
  6. Crush

    Crush Tech Member Tech Member Elite Member mvp

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    Have you tried reinstalling per the error's suggestion?
  7. DCiAdmin

    DCiAdmin Here to Help!

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    Please have a read of this found at the Microsoft forums
  8. sinz39

    sinz39 Member Bronze Member

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    ive tried that already crush
  9. sinz39

    sinz39 Member Bronze Member

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    Im going to try to download and install the x84 version of itunes tomorrow
  10. DCiAdmin

    DCiAdmin Here to Help!

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    We look forward to your update. Don't forget to take a look at the Microsoft link posted above :)
  11. sinz39

    sinz39 Member Bronze Member

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    i tried installing the 86x bit it doesnt install. it always stops at publishing product information
  12. sinz39

    sinz39 Member Bronze Member

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    i forgot to write something. it also gives me the same error "assembly"Microsoft.VC80.CRT.type="win32".version="8.050727.6195".publickeyToken="1fc8b3b9a1e18e3b".processorArchitecture="x86".Please refer to Help and Support for more information.HRESULT: 0x800736FD"
  13. Malnutrition

    Malnutrition Member

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    Just a thought here try a clean boot and then try and install Itunes.


    To perform a clean boot see below.

    • Hit the start button then type Msconfig.
    • Then under the start up tab disable/un-tick all items.Hit Apply
    • Under the Services Tab put a tick next to the box that says Hide all microsoft services.
    • Un-tick all that remain.Hit Apply and Ok your way out of there.
    • Then reboot the machine,into normal mode and see if you are able to install I-tunes.
    Note: You should re-enable your start up and services whether this works or not.
  14. sinz39

    sinz39 Member Bronze Member

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    chould i uninstall itunes first. if u dont know read from top to bottom
  15. Malnutrition

    Malnutrition Member

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    Yes remove it with Revo.
    Reboot the machine into clean boot.
    Test installation.



    Download and install Revo Uninstaller

    • Double click the Revo Uninstaller icon on your desktop to start the program
    • Scroll through the listed programs and Right Click on the program you wish to uninstall
    • From the pop out menu choose Uninstall
    • Click Yes to the confirmation dialogue
    • In the next window select the Advanced mode
    • Click Next to start uninstalling the program
    • Answer Yes to confirm the uninstall
    • When the program has completed the four steps, click Next to allow the program to search for leftovers
    • Once complete, click Next, then Finish
    • Repeat the above steps for any other programs you wish to remove.
    DCiAdmin likes this.
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