DV2500 hp laptop with a green screen

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  1. douiet

    douiet New Member Bronze Member

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    Hi, I have an Hp DV2500 laptop. the screen in all green and the fan does a lot of noise. what can be the problem, please?:D thank you in advance.
     
  2. georgeks

    georgeks Moderator Staff Member Moderator Elite Member

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    Hello douiet and welcome to the forum :).

    Can you please post the Part Number (P/N) of your system?

    It is on the sticker on the bottom, and looks like this:
     
  3. douiet

    douiet New Member Bronze Member

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    thank you georgeks.
    the P/n is KN998UA#ABA AND THE SERVICE TAG IS dv2815nr.
     
  4. georgeks

    georgeks Moderator Staff Member Moderator Elite Member

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    doiet, can you connect the notebook to a monitor via the VGA out port?

    This will show if it is the screen or the system board.

    There was an issue with NVIDIA notebooks some time back, but your system is not listed (see the page here)
     
  5. douiet

    douiet New Member Bronze Member

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    my sticker shows that service tag # dv2815 and p/n is KN998UA#ABA.
    ANY MORE HELP.
     
  6. douiet

    douiet New Member Bronze Member

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    i did not connet it yet to a monitor but i will try.
     
  7. douiet

    douiet New Member Bronze Member

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    the video looks great on the external monitor. but, on my laptop screen all the black clors are mixed with green. and the dark black looks all green.
    Any more help please.
     
  8. Airman24

    Airman24 New Member Elite Member

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    moved to laptop support.
     
  9. douiet

    douiet New Member Bronze Member

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    I am going now to open the laptop and check connection between motherboard and screen first.
    hopefully, it will work.
    other solutions, please let me know:)
     
  10. Airman24

    Airman24 New Member Elite Member

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    Hi Douiet,

    How are things going?have you managed to check the connection?I have also put a call out to Georgeks for you to see if he can give you more advice on this issue.

    Regards,

    Airman24.
     
  11. georgeks

    georgeks Moderator Staff Member Moderator Elite Member

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    douiet, was the screen always so?
    It may have been the result of someone forcing the connection screen-to-systemboard.
     
    Airman24 likes this.
  12. douiet

    douiet New Member Bronze Member

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    Yes, I opened the laptop and checked the connection. It looks fine. I unpluged the screen cable from the motherboard and then pluged it back and moved it from different places but nothing changed. The screen still behaves the same way. The video in the external monitor is great though.
     
  13. georgeks

    georgeks Moderator Staff Member Moderator Elite Member

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    So it looks like a screen issue.

    You can either replace the screen (or the just panel) or leave it connected to the monitor-kind of lame though..
     
  14. Airman24

    Airman24 New Member Elite Member

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    Hi Douiet,

    Has the assistance provided by pchf resolved your issue or do you require further assistance?an update would be most appreciated please.

    marked as pending

    Regards,

    Airman24..:)
     
  15. douiet

    douiet New Member Bronze Member

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    Thanks to every body. I opended the laptop screen cover and I unplugged and then plugged the cable back in from the back side of the screen under the alluminum shield and the green color went away.*ye%
     
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