Can't uninstall Ad-aware

  1. Bruna

    Bruna New Member

    Joined:
    Nov 6, 2009
    Posts:
    2
    Likes Received:
    0
    Local time:
    13:27
    My System
    Loading...

    I'm trying to install Kaspersky 2010 but I have an incompatible program. The problem is that I thought I had removed Ad-Aware 2007 a long time ago.

    Apparently the uninstall completely emptied the Lavasoft and Aaw folders and removed them from the Start Menu. BUT the program still is in the Add/Remove list and if I try to uninstall it again the following message appears:
    [​IMG]

    I have since deleted the Lavasoft folders and all icons and rebooted, attempting to manually uninstall it. Nothing. The Aaw service is also still there but not running. I checked regedit and there are two folders there, Ad-Aware and Ad-Aware 2007, but as I've never messed with the registry before I decided to leave it alone.

    So anyone have any idea what else I can do?

    --
    My OP is Win XP SP3.
  2. driver_ian

    driver_ian Security Team

    Joined:
    Apr 15, 2007
    Posts:
    1,018
    Likes Received:
    381
    Location:
    Plymouth, England
    Local time:
    17:27
    My System
    Loading...

    Hello Bruna and welcome to the forum
    I've marked your thread as Open to encourage a response from the Techs and talented forum members amongst us..

    Whilst we await their input try running CCleaner CCleaner - Home
    this may help by removing the rubbish lurking within your pc

    Thanks for your patience :mrgreen:
  3. samuria

    samuria Network Specialist Staff Member Moderator Elite Member

    Joined:
    Aug 15, 2009
    Posts:
    20,334
    Likes Received:
    1,460
    Location:
    Crewe Uk
    Local time:
    17:27
    My System
    Loading...

    Should there be no Ad-Aware un-installer in the Ad-Aware program group (C:\Documents and Settings\All Users\Start Menu\Programs\Lavasoft\Ad-Aware 2007\Uninstall Ad-Aware 2007) or any listing in the usual Add/Remove program list, please download the Windows Installer Cleanup Utility from here. In the list of programs detected by the WICU, locate any reference to Ad-Aware and select it, then click on "Remove".

    Finally, navigate to firstly C:\Program Files\Lavasoft\Ad-Aware 2007\ and then to C:\Documents and Settings\All Users\Application Data\Lavasoft\Ad-Aware 2007\ and delete any remaining files/folders.

    If this fail re install it and it should detect the old version and remove it and then once installed you should be able to use add remove to get rid of the new version
  4. Bruna

    Bruna New Member

    Joined:
    Nov 6, 2009
    Posts:
    2
    Likes Received:
    0
    Local time:
    13:27
    My System
    Loading...

    I had to go out for a while but then I came back and tried what you said and it worked! There weren't any folders to delete and Kaspersky installed fine. Thanks Samuria! :mrgreen:
  5. Hengis

    Hengis Proud PCHF'er since 2004 Tech Member Elite Member

    Joined:
    Jan 1, 2004
    Posts:
    41,340
    Likes Received:
    5,658
    Location:
    Southern UK
    Local time:
    17:27
    My System
    Loading...

    Great job Samuria!

    Marked as Fixed.
Similar Threads
Forum Title Date
Software Support problem with INSTANT LOCK... can't uninstall Dec 13, 2010
Software Support Can't register wit Cbox. Why? Mar 5, 2014
Software Support I can't install Python? Feb 24, 2014
Software Support Can't install GFWL 0x800b0003 Nov 20, 2013