Can't access google or bing

Solved
  1. mmscottmiller

    mmscottmiller New Member Bronze Member

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    Good Afternoon! It seems that I have a bug that prevents me from directly having access to Google or Bing. I can access everything else I want, but when a page refers me to either page, it can't be found. I can access either using a Proxy. I can also access my Gmail account directly, but if I need say, to access my password, and go past the initial page, it also can't be found.

    Thanks to all!
  2. Malnutrition

    Malnutrition Member

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    Please download FarbarServiceScanner and run it on the computer with the issue.


    Make sure the following options are checked:
    Internet Services
    Windows Firewall
    System Restore
    Security Center/Action Center
    Windows Update

    Press "Scan".
    It will create a log (FSS.txt) in the same directory the tool is run.
    Please copy and paste the log to your reply.

    Please download MINITOOLBOX and run it.

    Checkmark following boxes:


    Report IE Proxy Settings
    Report FF Proxy Settings
    List content of Hosts
    List IP configuration
    List Winsock Entries
    List last 10 Event Viewer log
    List Installed Programs
    List Users, Partitions and Memory size
    List Devices (problems only)



    Click Go and post the result.
  3. mmscottmiller

    mmscottmiller New Member Bronze Member

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    Farbar Service Scanner Version: 06-08-2012
    Ran by Scott (administrator) on 04-09-2012 at 11:37:39
    Running from "C:\Documents and Settings\Scott\Desktop"
    Microsoft Windows XP Home Edition Service Pack 3 (X86)
    Boot Mode: Normal
    ****************************************************************

    Internet Services:
    ============

    Connection Status:
    ==============
    Localhost is accessible.
    LAN connected.
    Google IP is accessible.
    Google.com is accessible.
    Yahoo IP is accessible.
    Yahoo.com is accessible.


    Windows Firewall:
    =============

    Firewall Disabled Policy:
    ==================


    System Restore:
    ============
    Srservice Service is not running. Checking service configuration:
    The start type of Srservice service is OK.
    The ImagePath of Srservice service is OK.
    The ServiceDll of Srservice service is OK.

    sr Service is not running. Checking service configuration:
    The start type of sr service is set to Disabled. The default start type is Boot.
    The ImagePath of sr: "\SystemRoot\system32\DRIVERS\sr.sys".


    System Restore Disabled Policy:
    ========================


    Security Center:
    ============

    Windows Update:
    ============

    Windows Autoupdate Disabled Policy:
    ============================


    File Check:
    ========
    C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
    C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
    C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
    C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
    C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
    C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
    C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
    C:\WINDOWS\system32\netman.dll => MD5 is legit
    C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
    C:\WINDOWS\system32\srsvc.dll => MD5 is legit
    C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
    C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
    C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
    C:\WINDOWS\system32\wuauserv.dll => MD5 is legit
    C:\WINDOWS\system32\qmgr.dll => MD5 is legit
    C:\WINDOWS\system32\es.dll => MD5 is legit
    C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
    C:\WINDOWS\system32\svchost.exe => MD5 is legit
    C:\WINDOWS\system32\rpcss.dll => MD5 is legit
    C:\WINDOWS\system32\services.exe => MD5 is legit

    Extra List:
    =======
    Gpc(3) IPSec(5) NetBT(6) PSched(7) Tcpip(4)
    0x080000000500000001000000020000000300000004000000560000000600000007000000
    IpSec Tag value is correct.

    **** End of log ****
  4. mmscottmiller

    mmscottmiller New Member Bronze Member

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    MiniToolBox by Farbar Version: 23-07-2012
    Ran by Scott (administrator) on 04-09-2012 at 11:41:21
    Microsoft Windows XP Home Edition Service Pack 3 (X86)
    Boot Mode: Normal
    ***************************************************************************

    ========================= IE Proxy Settings: ==============================

    Proxy is not enabled.
    No Proxy Server is set.

    ========================= FF Proxy Settings: ==============================

    ========================= Hosts content: =================================

    127.0.0.1 localhost

    ========================= IP Configuration: ================================

    Realtek RTL8139/810x Family Fast Ethernet NIC = Local Area Connection (Connected)
    1394 Net Adapter = 1394 Connection (Connected)


    # ----------------------------------
    # Interface IP Configuration
    # ----------------------------------
    pushd interface ip


    # Interface IP Configuration for "Local Area Connection"

    set address name="Local Area Connection" source=dhcp
    set dns name="Local Area Connection" source=dhcp register=PRIMARY
    set wins name="Local Area Connection" source=dhcp


    popd
    # End of interface IP configuration




    Windows IP Configuration



    Host Name . . . . . . . . . . . . : scott-6f35b77f4

    Primary Dns Suffix . . . . . . . :

    Node Type . . . . . . . . . . . . : Hybrid

    IP Routing Enabled. . . . . . . . : No

    WINS Proxy Enabled. . . . . . . . : No

    DNS Suffix Search List. . . . . . : hsd1.ga.comcast.net.



    Ethernet adapter Local Area Connection:



    Connection-specific DNS Suffix . : hsd1.ga.comcast.net.

    Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Ethernet NIC

    Physical Address. . . . . . . . . : 00-15-F2-E9-CB-DA

    Dhcp Enabled. . . . . . . . . . . : Yes

    Autoconfiguration Enabled . . . . : Yes

    IP Address. . . . . . . . . . . . : 67.166.194.163

    Subnet Mask . . . . . . . . . . . : 255.255.252.0

    Default Gateway . . . . . . . . . : 67.166.192.1

    DHCP Server . . . . . . . . . . . : 69.252.196.132

    DNS Servers . . . . . . . . . . . : 75.75.75.75

    75.75.76.76

    Lease Obtained. . . . . . . . . . : Tuesday, September 04, 2012 11:17:49 AM

    Lease Expires . . . . . . . . . . : Thursday, September 06, 2012 8:12:21 PM

    Server: cdns01.comcast.net
    Address: 75.75.75.75



    Pinging google.com [92.123.68.97] with 32 bytes of data:



    Reply from 92.123.68.97: bytes=32 time=42ms TTL=53

    Reply from 92.123.68.97: bytes=32 time=45ms TTL=53



    Ping statistics for 92.123.68.97:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

    Approximate round trip times in milli-seconds:

    Minimum = 42ms, Maximum = 45ms, Average = 43ms

    Server: cdns01.comcast.net
    Address: 75.75.75.75

    Name: yahoo.com
    Addresses: 98.138.253.109, 98.139.183.24, 72.30.38.140



    Pinging yahoo.com [98.139.183.24] with 32 bytes of data:



    Reply from 98.139.183.24: bytes=32 time=783ms TTL=49

    Reply from 98.139.183.24: bytes=32 time=775ms TTL=49



    Ping statistics for 98.139.183.24:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

    Approximate round trip times in milli-seconds:

    Minimum = 775ms, Maximum = 783ms, Average = 779ms

    Server: cdns01.comcast.net
    Address: 75.75.75.75

    Name: bleepingcomputer.com
    Address: 208.43.87.2



    Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:



    Reply from 208.43.87.2: Destination host unreachable.

    Reply from 208.43.87.2: Destination host unreachable.



    Ping statistics for 208.43.87.2:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

    Approximate round trip times in milli-seconds:

    Minimum = 0ms, Maximum = 0ms, Average = 0ms



    Pinging 127.0.0.1 with 32 bytes of data:



    Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

    Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



    Ping statistics for 127.0.0.1:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

    Approximate round trip times in milli-seconds:

    Minimum = 0ms, Maximum = 0ms, Average = 0ms

    ===========================================================================
    Interface List
    0x1 ........................... MS TCP Loopback interface
    0x10003 ...00 15 f2 e9 cb da ...... Realtek RTL8139/810x Family Fast Ethernet NIC
    ===========================================================================
    ===========================================================================
    Active Routes:
    Network Destination Netmask Gateway Interface Metric
    0.0.0.0 0.0.0.0 67.166.192.1 67.166.194.163 20
    67.166.192.0 255.255.252.0 67.166.194.163 67.166.194.163 20
    67.166.194.163 255.255.255.255 127.0.0.1 127.0.0.1 20
    67.255.255.255 255.255.255.255 67.166.194.163 67.166.194.163 20
    127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
    224.0.0.0 240.0.0.0 67.166.194.163 67.166.194.163 20
    255.255.255.255 255.255.255.255 67.166.194.163 67.166.194.163 1
    Default Gateway: 67.166.192.1
    ===========================================================================
    Persistent Routes:
    None
    ========================= Winsock entries =====================================

    Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
    Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
    Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
    Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
    Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
    Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
    Catalog9 04 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
    Catalog9 05 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
    Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
    Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
    Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
    Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
    Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
    Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
    Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
    Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
    Catalog9 14 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
    Catalog9 15 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
    Catalog9 16 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
    Catalog9 17 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
    Catalog9 18 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
    Catalog9 19 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)

    ========================= Event log errors: ===============================

    Application errors:
    ==================
    Error: (09/04/2012 11:35:00 AM) (Source: Application Hang) (User: )
    Description: Fault bucket -1167296320.

    Error: (09/04/2012 11:34:24 AM) (Source: Application Hang) (User: )
    Description: Hanging application firefox.exe, version 15.0.0.4619, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

    Error: (09/04/2012 08:58:41 AM) (Source: Application Error) (User: )
    Description: Faulting application , version 0.0.0.0, faulting module unknown, version 0.0.0.0, fault address 0x00000000.
    Processing media-specific event for [!ws!]

    Error: (09/03/2012 09:42:05 PM) (Source: Application Error) (User: )
    Description: Faulting application , version 0.0.0.0, faulting module unknown, version 0.0.0.0, fault address 0x00000000.
    Processing media-specific event for [!ws!]

    Error: (09/03/2012 03:46:37 PM) (Source: Application Error) (User: )
    Description: Faulting application , version 0.0.0.0, faulting module unknown, version 0.0.0.0, fault address 0x00000000.
    Processing media-specific event for [!ws!]

    Error: (09/03/2012 03:40:56 PM) (Source: Windows Search Service) (User: )
    Description: The update cannot be started because the content sources cannot be accessed. Fix the errors and try the update again.

    Context: Application, SystemIndex Catalog

    Error: (09/03/2012 03:36:15 PM) (Source: Windows Search Service) (User: )
    Description: The update cannot be started because the content sources cannot be accessed. Fix the errors and try the update again.

    Context: Application, SystemIndex Catalog

    Error: (09/03/2012 11:40:59 AM) (Source: Application Error) (User: )
    Description: Faulting application , version 0.0.0.0, faulting module unknown, version 0.0.0.0, fault address 0x00000000.
    Processing media-specific event for [!ws!]

    Error: (09/02/2012 10:29:20 PM) (Source: Application Error) (User: )
    Description: Faulting application , version 0.0.0.0, faulting module unknown, version 0.0.0.0, fault address 0x00000000.
    Processing media-specific event for [!ws!]

    Error: (09/01/2012 09:59:45 PM) (Source: Application Error) (User: )
    Description: Faulting application , version 0.0.0.0, faulting module unknown, version 0.0.0.0, fault address 0x00000000.
    Processing media-specific event for [!ws!]


    System errors:
    =============
    Error: (09/04/2012 11:18:11 AM) (Source: Service Control Manager) (User: )
    Description: The following boot-start or system-start driver(s) failed to load:
    Lbd

    Error: (09/04/2012 11:18:11 AM) (Source: 0) (User: )
    Description:

    Error: (09/04/2012 11:18:05 AM) (Source: Service Control Manager) (User: )
    Description: The System Restore Service service terminated with the following error:
    %%2

    Error: (09/04/2012 11:18:03 AM) (Source: SRService) (User: )
    Description: The System Restore initialization process failed.

    Error: (09/04/2012 08:06:00 AM) (Source: Service Control Manager) (User: )
    Description: The following boot-start or system-start driver(s) failed to load:
    Lbd

    Error: (09/04/2012 08:05:56 AM) (Source: 0) (User: )
    Description:

    Error: (09/04/2012 08:05:52 AM) (Source: Service Control Manager) (User: )
    Description: The System Restore Service service terminated with the following error:
    %%2

    Error: (09/04/2012 08:05:45 AM) (Source: SRService) (User: )
    Description: The System Restore initialization process failed.

    Error: (09/03/2012 03:47:23 PM) (Source: 0) (User: )
    Description:

    Error: (09/03/2012 03:46:50 PM) (Source: 0) (User: )
    Description:


    Microsoft Office Sessions:
    =========================
    Error: (09/04/2012 11:35:00 AM) (Source: Application Hang)(User: )
    Description: -1167296320

    Error: (09/04/2012 11:34:24 AM) (Source: Application Hang)(User: )
    Description: firefox.exe15.0.0.4619hungapp0.0.0.000000000

    Error: (09/04/2012 08:58:41 AM) (Source: Application Error)(User: )
    Description: 0.0.0.0unknown0.0.0.000000000

    Error: (09/03/2012 09:42:05 PM) (Source: Application Error)(User: )
    Description: 0.0.0.0unknown0.0.0.000000000

    Error: (09/03/2012 03:46:37 PM) (Source: Application Error)(User: )
    Description: 0.0.0.0unknown0.0.0.000000000

    Error: (09/03/2012 03:40:56 PM) (Source: Windows Search Service)(User: )
    Description: Context: Application, SystemIndex Catalog

    Error: (09/03/2012 03:36:15 PM) (Source: Windows Search Service)(User: )
    Description: Context: Application, SystemIndex Catalog

    Error: (09/03/2012 11:40:59 AM) (Source: Application Error)(User: )
    Description: 0.0.0.0unknown0.0.0.000000000

    Error: (09/02/2012 10:29:20 PM) (Source: Application Error)(User: )
    Description: 0.0.0.0unknown0.0.0.000000000

    Error: (09/01/2012 09:59:45 PM) (Source: Application Error)(User: )
    Description: 0.0.0.0unknown0.0.0.000000000


    =========================== Installed Programs ============================

    Adobe Flash Player 11 ActiveX (Version: 11.3.300.271)
    Adobe Flash Player 11 Plugin (Version: 11.4.402.265)
    Adobe Reader 8.1.3 (Version: 8.1.3)
    Adobe Shockwave Player 11.5 (Version: 11.5.2.602)
    Amazon MP3 Downloader 1.0.17 (Version: 1.0.17)
    ATI Display Driver (Version: 8.421-070928a-053250C-ATI)
    Audacity 1.2.6
    Canon MG5200 series MP Drivers
    Canon MG5200 series User Registration
    Canon My Printer
    Canon Solution Menu EX
    Critical Update for Windows Media Player 11 (KB959772)
    Express Rip
    Java Auto Updater (Version: 2.0.7.1)
    Java(TM) 6 Update 35 (Version: 6.0.350)
    Microsoft .NET Framework 1.1 (Version: 1.1.4322)
    Microsoft .NET Framework 1.1 Security Update (KB2656353)
    Microsoft .NET Framework 1.1 Security Update (KB2656370)
    Microsoft .NET Framework 1.1 Security Update (KB979906)
    Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
    Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
    Microsoft .NET Framework 3.5 SP1
    Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
    Microsoft Application Error Reporting (Version: 12.0.6012.5000)
    Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
    Microsoft Internationalized Domain Names Mitigation APIs
    Microsoft National Language Support Downlevel APIs
    Microsoft Security Client (Version: 4.0.1526.0)
    Microsoft Security Essentials (Version: 4.0.1526.0)
    Microsoft User-Mode Driver Framework Feature Pack 1.0
    Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
    Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
    Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
    Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
    Mozilla Firefox 15.0 (x86 en-US) (Version: 15.0)
    Mozilla Maintenance Service (Version: 15.0)
    Octoshape add-in for Adobe Flash Player
    OpenOffice.org 3.3 (Version: 3.3.9567)
    Realtek High Definition Audio Driver
    ROCKIT PRO DJ 4.2 (Version: 4.2)
    Spybot - Search & Destroy (Version: 1.6.2)
    Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
    Update for Windows Internet Explorer 7 (KB976749) (Version: 1)
    Update for Windows Internet Explorer 8 (KB975364) (Version: 1)
    Update for Windows Internet Explorer 8 (KB976662) (Version: 1)
    Update for Windows Internet Explorer 8 (KB980182) (Version: 1)
    Update for Windows XP (KB2141007) (Version: 1)
    Update for Windows XP (KB2345886) (Version: 1)
    Update for Windows XP (KB2467659) (Version: 1)
    Update for Windows XP (KB2541763) (Version: 1)
    Update for Windows XP (KB2616676-v2) (Version: 2)
    Update for Windows XP (KB2641690) (Version: 1)
    Update for Windows XP (KB2718704) (Version: 1)
    Update for Windows XP (KB898461) (Version: 1)
    Update for Windows XP (KB951978) (Version: 1)
    Update for Windows XP (KB955759) (Version: 1)
    Update for Windows XP (KB955839) (Version: 1)
    Update for Windows XP (KB967715) (Version: 1)
    Update for Windows XP (KB968389) (Version: 1)
    Update for Windows XP (KB971029) (Version: 1)
    Update for Windows XP (KB971737) (Version: 1)
    Update for Windows XP (KB973687) (Version: 1)
    Update for Windows XP (KB973815) (Version: 1)
    Visual C++ 2008 x86 Runtime - (v9.0.30729) (Version: 9.0.30729)
    Visual C++ 2008 x86 Runtime - v9.0.30729.01 (Version: 9.0.30729.01)
    WebFldrs XP (Version: 9.50.7523)
    Winamp (Version: 5.56 )
    Windows Genuine Advantage Validation Tool (KB892130)
    Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
    Windows Internet Explorer 7 (Version: 20070813.185237)
    Windows Internet Explorer 8 (Version: 20090308.140743)
    Windows Media Format 11 runtime
    Windows Media Player Firefox Plugin (Version: 1.0.0.8)
    Windows Resource Kit Tools (Version: 5.2.3790)
    Windows Search 4.0 (Version: 04.00.6001.503)
    Windows XP Service Pack 3 (Version: 20080414.031525)

    ========================= Devices: ================================


    ========================= Memory info: ===================================

    Percentage of memory in use: 81%
    Total physical RAM: 446.48 MB
    Available physical RAM: 82.62 MB
    Total Pagefile: 1053.77 MB
    Available Pagefile: 598.27 MB
    Total Virtual: 2047.88 MB
    Available Virtual: 1969.78 MB

    ========================= Partitions: =====================================

    1 Drive c: () (Fixed) (Total:93.15 GB) (Free:15.33 GB) NTFS

    ========================= Users: ========================================

    User accounts for \\SCOTT-6F35B77F4

    Administrator Guest HelpAssistant
    Scott SUPPORT_388945a0


    **** End of log ****
  5. mmscottmiller

    mmscottmiller New Member Bronze Member

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  6. mmscottmiller

    mmscottmiller New Member Bronze Member

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    Thanks, malnutrition ! Both tasks run and posted as requested. Thanks again, Scott
  7. Malnutrition

    Malnutrition Member

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    Do these in order do not skip anything. :)


    Uninstall Spybot it is worthless and a resource hog and a possible cause to the issue.



    Download Ad-ware Cleaner run it. Click the delete button allow it to run and reboot your machine.

    http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner



    Run the fix it to set your hosts files back to default.
    http://support.microsoft.com/kb/972034

    Set your dns to google dns or open dns.

    After you set your dns to open dns open a command prompt and type the following commands hitting enter after each.
    http://theos.in/windows-xp/free-fast-public-dns-server-list/

    ipconfig /flushdns
    ipconfig /registerdns

    Reboot.

    Check issue.
  8. mmscottmiller

    mmscottmiller New Member Bronze Member

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    Well Malnutrition, I have followed your instructions to the letter and WHAM, I now have access to google off any search engine. May I express my sincere thanks to you and your expert service. I have sent a link to your site to everyone on my address list in case they encounter such problems! Donation will be made! Peace to you and yours, Scott Miller
  9. Malnutrition

    Malnutrition Member

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    :mrgreen:

    Glad to hear your issue is resolved,marked as solved.