Avast won't start up

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  1. sushimaker

    sushimaker New Member Bronze Member

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    Hi, recently became infected after I mistakenly joined a dodgy FB group :(

    Now antivirus wont start up with the message 'the application failed to initialize properly'.

    Ive tried reinstalling it to no avail.

    Please help!

    Jade
     
  2. Smokeycheech

    Smokeycheech Well-Known Member Elite Member PCHF $Donator

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    Hello Jade and welcome to the forum :)

    Avast not starting would indicate that your machine is still infected....

    Could you please click the Prework link in my signature, follow the instructions and post back the requested logs.

    This will give our security team the information they need to start removing any malware.

    I have moved your thread to the New Hijackthis Logs forum in await of your reply ;)

    Regards,

    Smokeycheech :D
     
  3. sushimaker

    sushimaker New Member Bronze Member

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    Thank you so much for your assistance, I really appreciate it! :mrgreen:

    Jade
     

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  4. Smokeycheech

    Smokeycheech Well-Known Member Elite Member PCHF $Donator

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    No problem ;)

    Do you have an OTL log for us also?
     
  5. sushimaker

    sushimaker New Member Bronze Member

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    I've tried to download OTL, but when I double click the icon to run it, I recieve a message saying: 'OTL has encountered a problem and needs to close.' Can you help me out? I'm no computer expert as you can tell. :eek:Z Thanks.
     
  6. Smokeycheech

    Smokeycheech Well-Known Member Elite Member PCHF $Donator

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    OK that's not a problem, I am sure one of our security guys will be able to help you with that :)

    One of them will be with you as soon as they can - I leave you in their more than capable hands... ;)
     
  7. sushimaker

    sushimaker New Member Bronze Member

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    Thank you, you've been a great help. *ye%
     
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  8. DragonMaster Jay

    DragonMaster Jay Well-Known Member Tech Member Elite Member

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    Hello.

    Download LockSearch to your desktop
    • A window will pop up, Press 2 and then Enter. A scan will start, let it run uninterrupted. It should only take a few minutes.
    • A log will appear when it is finished, it will also be saved in the same location as LockSearch, which should be on your desktop. Post the contents of the log in your reply
     
  9. sushimaker

    sushimaker New Member Bronze Member

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    Here you go.
     

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  10. DragonMaster Jay

    DragonMaster Jay Well-Known Member Tech Member Elite Member

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    Please do a scan with Kaspersky Online Scanner

    Click on the Accept button and install any components it needs.
    • The program will install and then begin downloading the latest definition files.
    • After the files have been downloaded on the left side of the page in the Scan section select My Computer.
    • This will start the program and scan your system.
    • The scan will take a while, so be patient and let it run.
    • Once the scan is complete, click on View scan report
    • Now, click on the Save Report as button.
    • Save the file to your desktop.
    • Copy and paste that information in your next post.

    NOTE: if the scan does not respond for more than 30 minutes, end it, and let me know.
     
  11. sushimaker

    sushimaker New Member Bronze Member

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    I'm really sorry this is a late reply. I was caught up in duties and the scan certainly took it's time. Thank you.
     

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  12. DragonMaster Jay

    DragonMaster Jay Well-Known Member Tech Member Elite Member

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    Any more avast! issues?

    Now to get you off to a good start we will clean your restore points so that all the bad stuff is gone for good. Then if you need to restore at some stage you will be clean. There are several ways to reset your restore points, but this is my method:
    • Select Start > All Programs > Accessories > System tools > System Restore.
    • On the dialogue box that appears select Create a Restore Point
    • Click NEXT
    • Enter a name e.g. Clean
    • Click CREATE
    You now have a clean restore point, to get rid of the bad ones:
    • Select Start > All Programs > Accessories > System tools > Disk Cleanup.
    • In the Drop down box that appears select your main drive e.g. C
    • Click OK
    • The System will do some calculation and the display a dialogue box with TABS
    • Select the More Options Tab.
    • At the bottom will be a system restore box with a CLEANUP button click this
    • Accept the Warning and select OK again, the program will close and you are done

    To remove all of the tools we used and the files and folders they created, please do the following:
    Please download OTC.exe by OldTimer:
    • Save it to your Desktop.
    • Double click OTC.exe.
    • Click the CleanUp! button.
    • If you are prompted to Reboot during the cleanup, select Yes.
    • The tool will delete itself once it finishes.
    Note: If any tool, file or folder (belonging to the program we have used) hasn't been deleted, please delete it manually.

    ==

    Please download TFC by OldTimer to your desktop
    • Please double-click TFC.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
    • It will close all programs when run, so make sure you have saved all your work before you begin.
    • Click the Start
      button to begin the process. Depending on how often you clean temp
      files, execution time should be anywhere from a few seconds to a minute
      or two. Let it run uninterrupted to completion.
    • Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.

    ==

    Download Security Check by screen317 from SpywareInfoforum.org or Changelog.fr.
    • Save it to your Desktop.
    • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
    • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
     
  13. sushimaker

    sushimaker New Member Bronze Member

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    I redownloaded avast antivirus and a firewall when the virus finally let down it's guard a little. All is well and functioning properly and it seems I'm completely virus free for the moment. :) Thank you so much for your input and help. You've both been very helpful and I felt very welcome here. I will definitely pop in again if another virus kicks in. Thank you once again, have a nice day.

    Jade
     
  14. DragonMaster Jay

    DragonMaster Jay Well-Known Member Tech Member Elite Member

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    Please read the following information that I have provided, which will help you prevent malicious software in the future. Please keep in mind, malware is a continuous danger on the Internet. It is highly important to stay safe while browsing, to prevent re-infection.

    Software recommendations

    AntiSpyware
    • SpywareBlaster
      SpywareBlaster is a program that prevents spyware from installing on your computer. A tutorial on using SpywareBlaster may be found here.
    • Spybot - Search & Destroy.
      Spybot - Search & Destroy is a spyware and adware removal program. It also has realtime protection, TeaTimer to help safeguard your computer against spyware. (The link for Spybot - Search & Destroy contains a tutorial that will help you download, install, and begin using Spybot).

    NOTE: Please keep ALL of these programs up-to-date and run them whenever you suspect a problem to prevent malware problems.

    Resident Protection help
    A number of programs have resident protection and it is a good idea to run the resident protection of one of each type of program to maintain protection. However, it is important to run only one resident program of each type since they can conflict and become less effective. That means only one antivirus, firewall, and scanning anti-spyware program at a time. Passive protectors such as SpywareBlaster can be run with any of them.

    Securing your computer
    • Windows Updates - It is very important to make sure that both Internet Explorer and Windows are kept current with the latest critical security patches from Microsoft. To do this just start Internet Explorer and select Tools > Windows Update, and follow the online instructions from there.
    • hpHosts file replaces your current HOSTS file with one containing well known ad sites and other bad sites. This prevents your computer from connecting to those sites by redirecting them to 127.0.0.1, which is your local computer's loopback address, meaning it will be difficult to infect your computer in the future.

    Please consider using an alternate browser
    Mozilla's Firefox browser is a very good alternative. In addition to being generally more secure than Internet Explorer, it has a very good built-in popup blocker and add-ons, like NoScript, can make it even more secure. Opera is another good option.

    If you are interested:

    See this page for more info about malware and prevention.

    Thank you for choosing PCHF.
     
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