Adverts playing in the background

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  1. ukcop999

    ukcop999 Member Gold Member

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    Something weird is going on I think I may have a virus, adverts play in the background of my computer but no programme or window or anything pops up I can't even see what it is via the command prompt. I can just hear the audio of the advert advertising air wick and other random things.

    How do I get rid of this?
  2. Airman24

    Airman24 New Member Elite Member

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    Hello ukcop999

    Welcome back..:)

    I would like to ask if you could click on prework in my signature and follow the instructions,once ALL requested logs are posted back into this thread our security team can have a look for any nasties..;)

    Regards,


    airman24.
  3. ukcop999

    ukcop999 Member Gold Member

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    It seems to be playing these ads through iexplore.exe, it also keeps muting my sound!

    Attached Files:

  4. DragonMaster Jay

    DragonMaster Jay Well-Known Member Tech Member Elite Member

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    Thanks for doing the prework.

    [​IMG] Please download Malwarebytes Anti-Malware from Malwarebytes.org.
    Alternate link: BleepingComputer.com.
    (Note: if you already have the program installed, just follow the directions. No need to re-download or re-install!)

    Double Click mbam-setup.exe to install the application.

    (Note: if you already have the program installed, open Malwarebytes from the Start Menu or Desktop shortcut, click the Update tab, and click Check for Updates, before doing the scan as instructed below!)
    • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
    • If an update is found, it will download and install the latest version.
    • Once the program has loaded, select "Perform Quick Scan", then click Scan.
    • The scan may take some time to finish,so please be patient.
    • When the scan is complete, click OK, then Show Results to view the results.
    • Make sure that everything is checked, and click Remove Selected.
    • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. If you are prompted to restart, please allow it to restart your computer. Failure to do this, will cause the infection to still be active on the computer.
    • Please save the log to a location you will remember.
    • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
    • The log can also be found at C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt
    • Copy and paste the entire report in your next reply.
  5. ukcop999

    ukcop999 Member Gold Member

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    Seems to still be happening.
  6. DragonMaster Jay

    DragonMaster Jay Well-Known Member Tech Member Elite Member

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    Download this file: http://support.kaspersky.com/downloads/utils/zbotkiller.zip

    Save it to your Desktop. Right-click on it, and click Extract All...

    Follow the prompts to get it saved to your Desktop.

    There should be a new folder called ZBOTKiller on your Desktop that is not zipped.

    Then, enter Notepad and enter in the following:

    Code:
    zbotkiller.exe -y -l report.txt -v
    Then, click File > Save as...

    In the file name box, enter in zbotkiller.bat

    Choose Save as type... All Files.

    The location will be the new ZBOTKiller folder located on your Desktop.

    Once you have it saved correctly, exit Notepad.


    Go to the new ZBOTKiller folder and double-click on ZBOTKiller.bat

    It will create a log. Please post the log in your next reply.
  7. ukcop999

    ukcop999 Member Gold Member

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    I've attached it!

    Attached Files:

  8. DragonMaster Jay

    DragonMaster Jay Well-Known Member Tech Member Elite Member

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    Please run a free online scan with the ESET Online Scanner
    • Tick the box next to YES, I accept the Terms of Use
    • Click Start
    • When asked, allow the ActiveX control to install
    • Click Start
    • Make sure that the options Remove found threats and the option Scan unwanted applications is checked
    • Click Scan (This scan can take several hours, so please be patient)
    • Once the scan is completed, you may close the window
    • Use Notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
    • Copy and paste that log as a reply to this topic
  9. ukcop999

    ukcop999 Member Gold Member

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    That scan is such a pain, it took 42 bloody hours to complete!!! It hung on 27% for about a day and then on 99% for a good few hours. Anyway, finally, please find the log attached.

    PS. The problems are still persisting, nothing has changed.

    Attached Files:

    • log.txt
      File size:
      157.1 KB
      Views:
      3
  10. DragonMaster Jay

    DragonMaster Jay Well-Known Member Tech Member Elite Member

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    Wow. :O That is quite a log.

    Download Bootkit Remover to your Desktop.
    • You then need to extract the remover.exe file from the RAR using a program capable of extracing RAR compressed files. If you don't have an extraction program, you can use 7-Zip: 7-Zip
    • After extracing remover.exe to your Desktop, double-click on remover.exe to run the program (Vista/7 users,right click on remover.exe and click Run As Administrator.
    • It will show a Black screen with some data on it.
    • Right click on the screen and click Select All.
    • Press CTRL C
    • Open a Notepad and press CTRL V
    • Post the output back here.
  11. ukcop999

    ukcop999 Member Gold Member

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    PS. For some reason CTRL C doesn't copy the stuff from that black window, but ALT C worked. :eek:Z
  12. DragonMaster Jay

    DragonMaster Jay Well-Known Member Tech Member Elite Member

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    Make sure remover.exe is on your Desktop then please do this:

    Go to Start > Run and enter in the following and hit OK:

    "%userprofile%\Desktop\remover.exe" fix \.\PhysicalDrive0


    Then, re-run remover.exe and post a new log in your next reply.
  13. ukcop999

    ukcop999 Member Gold Member

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    Sorry I thought I had posted a reply yesterday...weird.


    Bootkit Remover version 1.0.0.1
    (c) 2009 eSage Lab
    esage lab - main

    CreateFile() ERROR 2
    ERROR: Can't open physical disk device.

    Press any key to quit...



    remover.exe is on my desktop.
  14. DragonMaster Jay

    DragonMaster Jay Well-Known Member Tech Member Elite Member

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    Please open Notepad and enter in the following:
    Then, click File > Save as...
    Save as remove.bat to the same location as remover.exe.
    Choose Save as type... All Files.
    Click Save.

    Then, exit Notepad.

    Double-click on remove.bat.

    Please re-run remover.exe and post a new log in your next reply.
  15. ukcop999

    ukcop999 Member Gold Member

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    Doing it through remove.bat it gives me the same as before:

    But if I close that then run remover.exe after I get:


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