acer laptop - dropping wireless connection

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  1. jckm

    jckm New Member Bronze Member

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    Hi

    I have just bought an Acer 5810TG laptop, Core 2 Colo SU3500 processor 4 GB memory, running on Vista Home Professional, and using Internet Explorer 7.

    I am having the following problem. The wireless connection to the internet keeps disconnecting in use. Sometimes I can use for a time with no problems. When it disconnects if I click the diagnosis link that shows in the browser window it says that there is no problem with the internet connection. I've figured out if I re-set the network adaptor (even though sometimes it may take several goes) the wireless connection is eventually restored until the next break in usage. If I put the laptop on standby and then switch on again, I can browse a couple of pages before the connection always drops again.

    I'm also having a couple of more minor problems. The internet speed on this laptop feels a touch sluggish when browsing. Also often when using the touch pad the display will zoom in or out without warning.

    My old laptop on XP using Explorer has never shown any of this behaviour (and if I switch it on now and surf online wirelessly it is absolutely fine) nor none of my other flatmate's laptops.

    This is driving me around the bend :BangHead: , any advice particularly on staying connected gratefully received :?.

    Many thanks,

    Jon
  2. Clever_Duck

    Clever_Duck Well-Known Member Elite Member

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    Re: acer laptop - dropping wireless connectio

    Hello Jon and welcome back to PCHF,

    Can you please open a command prompt, type ipconfig/all and post the details for when you are and aren't connected to the internet.

    Regards,

    Clever_Duck :)
  3. jckm

    jckm New Member Bronze Member

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    Re: acer laptop - dropping wireless connectio

    Thanks for getting back to me!

    When the laptop is wirelessly connected to the internet:

    Microsoft Windows [Version 6.0.6001]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.
    C:\Windows\system32>ipconfig/all
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : Jonathan-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : lan
    Wireless LAN adapter Wireless Network Connection:
    Connection-specific DNS Suffix . : lan
    Description . . . . . . . . . . . : Intel(R) WiFi Link 5100 AGN
    Physical Address. . . . . . . . . : 00-22-FB-49-35-A0
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::d09f:f45:e92e:5899%13(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.70(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 09 August 2010 18:58:29
    Lease Expires . . . . . . . . . . : 10 August 2010 18:58:29
    Default Gateway . . . . . . . . . : 192.168.1.254
    DHCP Server . . . . . . . . . . . : 192.168.1.254
    DNS Servers . . . . . . . . . . . : 192.168.1.254
    NetBIOS over Tcpip. . . . . . . . : Enabled
    Ethernet adapter Local Area Connection:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Atheros AR8131 PCI-E Gigabit Ethernet Con
    troller
    Physical Address. . . . . . . . . : 00-1F-16-A2-5B-20
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 6:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{10FAFB6D-C08D-4BF5-AC21-787996885
    DD4}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 7:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : lan
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 11:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : 6TO4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 12:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:c48:1cc8:a657:f209(Prefe
    rred)
    Link-local IPv6 Address . . . . . : fe80::c48:1cc8:a657:f209%14(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled
    C:\Windows\system32>


    When disconnected from the internet:

    Microsoft Windows [Version 6.0.6001]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.
    C:\Users\Jonathan>ipconfig/all
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : Jonathan-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    Wireless LAN adapter Wireless Network Connection:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : lan
    Description . . . . . . . . . . . : Intel(R) WiFi Link 5100 AGN
    Physical Address. . . . . . . . . : 00-22-FB-49-35-A0
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Ethernet adapter Local Area Connection:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Atheros AR8131 PCI-E Gigabit Ethernet Con
    troller
    Physical Address. . . . . . . . . : 00-1F-16-A2-5B-20
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 6:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{10FAFB6D-C08D-4BF5-AC21-787996885
    DD4}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 7:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 11:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : 6TO4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 12:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    C:\Users\Jonathan>


    Cheers,

    Jon
  4. Clever_Duck

    Clever_Duck Well-Known Member Elite Member

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    Re: acer laptop - dropping wireless connectio

    When you say when disconnected ... is it when the internet has dropped and not you manually disconnecting right? just to make sure.


  5. jckm

    jckm New Member Bronze Member

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    Re: acer laptop - dropping wireless connectio

    Ahh, the earlier text was from when I manually disconnected the internet. This is the text below for when the connection drops by itself after I put the laptop to sleep and switch on again, with the tray icon saying I am still connected. Thanks.


    Microsoft Windows [Version 6.0.6001]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.
    C:\Users\Jonathan>ipconfig/all
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : Jonathan-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : lan
    Wireless LAN adapter Wireless Network Connection:
    Connection-specific DNS Suffix . : lan
    Description . . . . . . . . . . . : Intel(R) WiFi Link 5100 AGN
    Physical Address. . . . . . . . . : 00-22-FB-49-35-A0
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::d09f:f45:e92e:5899%13(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.70(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 09 August 2010 18:58:29
    Lease Expires . . . . . . . . . . : 10 August 2010 19:56:32
    Default Gateway . . . . . . . . . : 192.168.1.254
    DHCP Server . . . . . . . . . . . : 192.168.1.254
    DNS Servers . . . . . . . . . . . : 192.168.1.254
    NetBIOS over Tcpip. . . . . . . . : Enabled
    Ethernet adapter Local Area Connection:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Atheros AR8131 PCI-E Gigabit Ethernet Con
    troller
    Physical Address. . . . . . . . . : 00-1F-16-A2-5B-20
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 6:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{10FAFB6D-C08D-4BF5-AC21-787996885
    DD4}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 7:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : lan
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 11:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : 6TO4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 12:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:c48:1cc8:a657:f209(Prefe
    rred)
    Link-local IPv6 Address . . . . . : fe80::c48:1cc8:a657:f209%14(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled
    C:\Users\Jonathan>
  6. Clever_Duck

    Clever_Duck Well-Known Member Elite Member

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    Re: acer laptop - dropping wireless connectio

    Hmm that looks all fine. Let me open this thread for the input of our highly skilled tech staff.

    Regards,

    Clever_Duck :)
  7. jckm

    jckm New Member Bronze Member

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    Re: acer laptop - dropping wireless connectio

    Thanks for opening this up. Here is the text for comparison when the wireless internet seems to time out after being left on. Cheers.

    Microsoft Windows [Version 6.0.6001]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.
    C:\Users\Jonathan>ipconfig/all
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : Jonathan-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : lan
    Wireless LAN adapter Wireless Network Connection:
    Connection-specific DNS Suffix . : lan
    Description . . . . . . . . . . . : Intel(R) WiFi Link 5100 AGN
    Physical Address. . . . . . . . . : 00-22-FB-49-35-A0
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::d09f:f45:e92e:5899%13(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.70(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 09 August 2010 20:12:33
    Lease Expires . . . . . . . . . . : 10 August 2010 20:12:32
    Default Gateway . . . . . . . . . : 192.168.1.254
    DHCP Server . . . . . . . . . . . : 192.168.1.254
    DNS Servers . . . . . . . . . . . : 192.168.1.254
    NetBIOS over Tcpip. . . . . . . . : Enabled
    Ethernet adapter Local Area Connection:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Atheros AR8131 PCI-E Gigabit Ethernet Con
    troller
    Physical Address. . . . . . . . . : 00-1F-16-A2-5B-20
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 6:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{10FAFB6D-C08D-4BF5-AC21-787996885
    DD4}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 7:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : lan
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 11:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : 6TO4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 12:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:c48:1cc8:a657:f209(Prefe
    rred)
    Link-local IPv6 Address . . . . . : fe80::c48:1cc8:a657:f209%14(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled
    C:\Users\Jonathan>
  8. DCiAdmin

    DCiAdmin Here to Help!

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    Re: acer laptop - dropping wireless connectio

    Hello & Welcome jckm!

    Have you updated the driver for your Wireless card in the system? Did you purchase this new or might this be a refurb or used? The network card might be failing - more possible in used than in new or refurb.

    Have you tried disabling the IP v6?
  9. jckm

    jckm New Member Bronze Member

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    Re: acer laptop - dropping wireless connectio

    Hi DCiAdmin

    I have just in the Device Manager tried updating the driver for the wireless card which I think is the Intel WiFi Link 500 AGN. It said that the driver was up to date. I can try re-installing this as well by right click and choosing uninstall, but am then unsure how to re-install. Also I noticed in Properties under Power Management "Allow the computer to turn off this device to save power" is checked, and wonder if this is making any difference?

    I've figured out how to disable IP v6 but would like to try re-installing the wireless card first before trying this.

    Many thanks,

    Jon
  10. DCiAdmin

    DCiAdmin Here to Help!

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    Re: acer laptop - dropping wireless connectio

    Hey Jon,

    Reinstalling the driver for the card is as simple as downloading the driver to a location on your hard drive (put it somewhere you can easily find it again) - uninstall as you said above, then reboot. Windows should provide a driver for the card. If things don't improve with the Windows installed driver, go back into Device Manager, select Update Driver and point to the location where you have placed the downloaded driver. Viola!
  11. DCiAdmin

    DCiAdmin Here to Help!

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    Re: acer laptop - dropping wireless connectio

    Hey Jon,

    Reinstalling the driver for the card is as simple as downloading the driver to a location on your hard drive (put it somewhere you can easily find it again) - uninstall as you said above, then reboot. Windows should provide a driver for the card. If things don't improve with the Windows installed driver, go back into Device Manager, select Update Driver and point to the location where you have placed the downloaded driver. Viola!
  12. jckm

    jckm New Member Bronze Member

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    Re: acer laptop - dropping wireless connectio

    Hi

    I managed to find and download the latest driver from the internet (that the autofind in the device manager was missing in its search when asked to update the driver). I then manually reinstalled the device pointing to the new driver location. It all seems to be working ok now.

    Thanks for your help in solving this! :mrgreen:
  13. DCiAdmin

    DCiAdmin Here to Help!

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    Re: acer laptop - dropping wireless connectio

    Glad to hear you got all working again, JCKM ;)

    Marked as SOLVED! Hope to see you around here often!
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