oh sorry i forget to answer did i ever have these error pop ups yes i did when i would use the mic in Sam and Sam would freeze the pc the same ones we looked at today.

:-P

Do you have a spare machine at home that you could swap sound cards with?

If not we will have to try and roll back the drivers to the original ones that would have been installed on the machine.

Go into Device manager, and we will want to do this to your sound card as well as your video card. Right click and go to the properties, then go to the drivers tab and click on "roll back driver"
This should hopefully set them back to the original, if it doesn't then we will try to reinstall it from the system recovery.

Actually that sounds like a great idea, do you have this in your menu.

Starting recovery within Windows XP
From the Desktop, click "START".
Then "ALL PROGRAMS"
Then "HP TOOLS"
Then Click on "HP PC SYSTEM RECOVERY"
You will now be asked "Do you really want to start HP PC System Recovery?"
Click on "YES" to continue.
Your system will now go through the product recovery

This should reinstall all your drivers back to default.

o ? mg ?i think i found the problem the bios using the drivers page for hp http://h10025.www1.hp.com/ewfrf/wc/s...t=77564&os=228 ?they have listed HP Pavilion Desktop Greenland BIOS ? and when i use the ?program everest is says i have

BIOS Type Award Medallion
Award BIOS Type Award Modular BIOS v6.0

and a system recovery will wipe out everything i have so let me get some back ups disk before i do this

But then if you look under your actual model number is comes up with Columbia Motherboard BIOS

http://h10025.www1.hp.com/ewfrf/wc/s...n&cc=us&os=228

Don't worry too much about the BIOS, we can look at that later on if need be.

First I recommend System restore.


Have you used system restore before?

system restore is shut off because he told me to shut if off incase i was infected