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  1. #1


    Join Date : Dec 2015
    Posts : 3
    Windows 7 64bit
    Australia au new south wales

    Word 2007 problem


    I have Office Enterprise 2007 installed, running under Windows 7. Without any apparent reason Word will not open, that is the opening screen will briefly flash up, and the only other action is that I can view the open page from the task bar (in a very small window), indicating that the app has opened, but is not displayed on screen. All other Office Applications work normally. I have created a second user ID, and have found that the app will now work. In my original user ID I have administrative privileges, so there should be no reason for this malfunction. I have also run the repair function from the original install disc, to no avail. Any views on the subject would be most appreciated.
      My System SpecsSystem Spec

  2. #2
    Rustys's Avatar
    Join Date : Feb 2011
    New Mexico
    Posts : 2,691
    2002
    USA us new mexico

    Have you checked for any virus, malware?

    how old is the system?

    could the hard drive be failing?

    the word.exe file could be on a bad sector try running chkdsk/r on a elevated command prompt to test for bad sectors.

    in my signature are scans you can run and copy and paste the results for our security team to look at. PC System Scans
      My System SpecsSystem Spec

  3. #3


    Join Date : Dec 2015
    Posts : 3
    Windows 7 64bit
    Australia au new south wales

    Quote Originally Posted by Rustys View Post
    Have you checked for any virus, malware?

    how old is the system?

    could the hard drive be failing?

    the word.exe file could be on a bad sector try running chkdsk/r on a elevated command prompt to test for bad sectors.

    in my signature are scans you can run and copy and paste the results for our security team to look at. PC System Scans
    The system is only three years old, have done all the suggested checks, to no avail.
      My System SpecsSystem Spec

  4. #4
    Rustys's Avatar
    Join Date : Feb 2011
    New Mexico
    Posts : 2,691
    2002
    USA us new mexico

    Do a search for a file called Normal.dot and delete the file?

    Have you tried starting Worn in Safe Mode?

    I can view the open page from the task bar (in a very small window),
    What happens when you click the Word does it show the window? If you right click on it and click Microsoft Office Word (I think it is) does that open a new Word window?

    Does this happen when you open a document form Email, My Documents, or Just opening Word and how are you opening Word?
    Start Menu
    Task Bar
    Desktop

    One of the other things is that some one set it to open Minimized.
      My System SpecsSystem Spec

  5. #5


    Join Date : Dec 2015
    Posts : 3
    Windows 7 64bit
    Australia au new south wales

    Thank you for your help and support, I have solved the problem. I DO know what happened, but I do NOT know how it happened. I am utilising a second monitor, which is only switched on when needed, that is when I am working in an app which requires reference to other files, which I then place on monitor 2. I did NOT use this facility when the problem first occurred, and it was only by chance that monitor 2 was switched on and all was revealed. When Word was shut down from this monitor and I returned to monitor 1 everything functioned as normal. I am grateful for the input that I received, and only hope that one day I may be able to contribute to solve another members problems
      My System SpecsSystem Spec

 

 
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