email bounce-back

dmcdowell · 11-05-2007

A user is attempting to send an email to another user but the email bounces back with this message..what does it mean?

"This message has been processed by Symantec's AntiVirus Technology.

studying this weekend. </span><o

></o

></p> was not scanned for viruses because of the error: DECERR_CHILD_EXTRACT

For more information on antivirus tips and technology, visit http://ses.symantec.com/"

faraz_k86 · 11-05-2007

what email are u using,

yahoo, gmail, hotmail???

dmcdowell · 11-05-2007

The sender of the email is using Comcast as their ISP from a Comcast email address...not really sure how it's configured on her end (Outlook, Outlook Express, etc.) The entended receipent of the email is using Outlook configured for an Exchange server. The sender emails a particular user and it bounces back with the above message. She can, however, send emails to others in the same domain with no problem. Not sure if the the sender has somehow blacklisted the address she is trying to email.

ih8bills · 11-10-2007

Probably bounced by his/her antivirus/antispam.... a false positive

11-05-2007	#1
dmcdowell Bronze Member Join Date: Nov 2007 Posts: 3 PC Experience: Very Experienced	email bounce-back A user is attempting to send an email to another user but the email bounces back with this message..what does it mean? "This message has been processed by Symantec's AntiVirus Technology. studying this weekend. </span><o></o></p> was not scanned for viruses because of the error: DECERR_CHILD_EXTRACT For more information on antivirus tips and technology, visit http://ses.symantec.com/"

11-05-2007	#2
faraz_k86 Gold Member Join Date: Jan 2006 Posts: 315 PC Experience: Experienced	Re: email bounce-back what email are u using, yahoo, gmail, hotmail???

11-05-2007	#3
dmcdowell Bronze Member Join Date: Nov 2007 Posts: 3 PC Experience: Very Experienced	Re: email bounce-back The sender of the email is using Comcast as their ISP from a Comcast email address...not really sure how it's configured on her end (Outlook, Outlook Express, etc.) The entended receipent of the email is using Outlook configured for an Exchange server. The sender emails a particular user and it bounces back with the above message. She can, however, send emails to others in the same domain with no problem. Not sure if the the sender has somehow blacklisted the address she is trying to email. Last edited by dmcdowell; 11-05-2007 at 04:20 PM.

11-10-2007	#4
ih8bills Tech Member Join Date: Feb 2006 Location: coastal Rhode Island Posts: 4,633 PC Experience: More Stubborn than any PC	Re: email bounce-back Probably bounced by his/her antivirus/antispam.... a false positive __________________ Registry Cleaner PREWORK HiJack This Windows Services Guide Without music, life would be a mistake Friedrich Nietzsche

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