Hi everybody, thanks in advance for everything you guys are doing for the internet and for us. My internet explorer keeps playing up. In the Processes tab in the Task Manager, I have 2 iexplore.exe's running. When i delete one of them, they both delete and obviously so does my internet. When i delete the other one it deleted the tab in my internet explorer but then reopened straight away and reconnected to my home page. I've ran hijackthis and created this log -

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:03:23, on 15/10/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\Program Files\Sony Ericsson\Mobile2\Application Launcher\Application Launcher.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\ScanSoft\OmniPageSE4\OpwareSE4.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Teleca Shared\CapabilityManager.exe
C:\Program Files\Common Files\Teleca Shared\Generic.exe
C:\Program Files\Sony Ericsson\Mobile2\Mobile Phone Monitor\epmworker.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
c:\WINDOWS\Microsoft.NET\Framework\v3.0\Windows Communication Foundation\infocard.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = plob.co.uk - The No Nonsense Homepage
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = MSN.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Bing
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Bing
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = MSN.com
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.3.4501.1418\s wg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_B7C5AC242193BB3E.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Sony Ericsson PC Suite] "C:\Program Files\Sony Ericsson\Mobile2\Application Launcher\Application Launcher.exe" /startoptions
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [OpwareSE4] "C:\Program Files\ScanSoft\OmniPageSE4\OpwareSE4.exe"
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe"
O4 - HKCU\..\Run: [igndlm.exe] C:\Program Files\Download Manager\DLM.exe /windowsstart /startifwork
O4 - HKCU\..\Run: [Uniblue RegistryBooster 2] C:\Program Files\Uniblue\RegistryBooster 2\RegistryBooster.exe /S
O4 - HKCU\..\RunOnce: [Shockwave Updater] C:\WINDOWS\system32\Adobe\Shockwave 11\SwHelper_1150596.exe -Update -1150596 -"Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB6; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)" -"Egg2 Free Online Games - Snowcraft"
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {2D8ED06D-3C30-438B-96AE-4D110FDC1FB8} (ActiveScan 2.0 Installer Class) - http://acs.pandasoftware.com/actives.../as2stubie.cab
O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} (CDownloadCtrl Object) - http://www.fileplanet.com/fpdlmgr/ca..._2.3.9.113.cab
O16 - DPF: {459E93B6-150E-45D5-8D4B-45C66FC035FE} (get_atlcom Class) - http://apps.corel.com/nos_dl_manager...EGetPlugin.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/res...scbase1140.cab
O16 - DPF: {6B75345B-AA36-438A-BBE6-4078B4C6984D} (HpProductDetection Class) - http://h20270.www2.hp.com/ediags/gmn...tDetection.cab
O16 - DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} (GMNRev Class) - http://h20270.www2.hp.com/ediags/gmn...Detection2.cab
O16 - DPF: {BFF1950D-B1B4-4AE8-B842-B2CCF06D9A1B} (Zylom Games Player) - http://game13.zylom.com/activex/zylomgamesplayer.cab
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://wwwimages.adobe.com/www.adobe...bat/nos/gp.cab
O23 - Service: getPlus(R) Helper - NOS Microsystems Ltd. - C:\Program Files\NOS\bin\getPlus_HelperSvc.exe
O23 - Service: getPlus(R) Installer - NOS Microsystems Ltd. - C:\Program Files\NOS\bin\getPlus_HelperSvc.exe
O23 - Service: Google Update Service (gupdate1c98fbb663690df) (gupdate1c98fbb663690df) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe
O23 - Service: SmartLinkService (SLService) - Smart Link - C:\WINDOWS\SYSTEM32\slserv.exe
--
End of file - 7437 bytes

If anyone out there knows whats wrong I would greatly appreciate any help. Thanks again, winky.

Hello Winkybeer

Welcome to PC Help Forum.

Please click this link called Prework and follow the instructions, once done so I shall move it to the Security forum and a member of the Security Team will assist you.

Hello winkybeer

Has the assistance provided at PC Help Forum assisted you in remedying your issue yet?

An update would be most appreciated.

Thank you.

Marked as Pending

Hi, I've done everything i had to on the prework, apart from the Rootrepeal. When i try to open it, it just shuts down my computer.
My problem is when i open Internet Explorer. It takes such a long time for it to load up and for the pages to load. My task manager is saying there are two iexplore.exe's running. When i try to end one of them, it ends them both. Thanks for your help, by the way. Here are my logs:

DDS (Ver_09-10-26.01) - NTFSx86
Run by Laura Hunt at 13:42:34.53 on 12/11/2009
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.127.19 [GMT 0:00]

============== Running Processes ===============
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\Program Files\Sony Ericsson\Mobile2\Application Launcher\Application Launcher.exe
C:\Program Files\Common Files\Teleca Shared\CapabilityManager.exe
C:\Program Files\ScanSoft\OmniPageSE4\OpwareSE4.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe
C:\Program Files\Common Files\Teleca Shared\Generic.exe
C:\Program Files\Sony Ericsson\Mobile2\Mobile Phone Monitor\epmworker.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Laura Hunt\Local Settings\Temporary Internet Files\Content.IE5\NN5KSNNE\dds[1].scr
============== Pseudo HJT Report ===============
uStart Page = hxxp://www.plob.co.uk/
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uInternet Settings,ProxyOverride = <local>
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com/ie
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.3.4501.1418\s wg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_B7C5AC242193BB3E.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
uRun: [CTFMON.EXE] c:\windows\system32\ctfmon.exe
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNo tifier.exe"
uRun: [igndlm.exe] c:\program files\download manager\DLM.exe /windowsstart /startifwork
uRun: [Uniblue RegistryBooster 2] c:\program files\uniblue\registrybooster 2\RegistryBooster.exe /S
uRunOnce: [Shockwave Updater] c:\windows\system32\adobe\shockwave 11\SwHelper_1150596.exe -Update -1150596 -"Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB6; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)" -"Egg2 Free Online Games - Snowcraft"
mRun: [BJCFD] c:\program files\broadjump\client foundation\CFD.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [<NO NAME>]
mRun: [Sony Ericsson PC Suite] "c:\program files\sony ericsson\mobile2\application launcher\Application Launcher.exe" /startoptions
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [SSBkgdUpdate] "c:\program files\common files\scansoft shared\ssbkgdupdate\SSBkgdupdate.exe" -Embedding -boot
mRun: [OpwareSE4] "c:\program files\scansoft\omnipagese4\OpwareSE4.exe"
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - hxxp://www.apple.com/qtactivex/qtplugin.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {2D8ED06D-3C30-438B-96AE-4D110FDC1FB8} - hxxp://acs.pandasoftware.com/activescan/cabs/as2stubie.cab
DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} - hxxp://www.fileplanet.com/fpdlmgr/cabs/FPDC_2.3.9.113.cab
DPF: {459E93B6-150E-45D5-8D4B-45C66FC035FE} - hxxp://apps.corel.com/nos_dl_manager/plugin/IEGetPlugin.cab
DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} - hxxp://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase1140.cab
DPF: {6B75345B-AA36-438A-BBE6-4078B4C6984D} - hxxp://h20270.www2.hp.com/ediags/gmn2/install/HPProductDetection.cab
DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} - hxxp://h20270.www2.hp.com/ediags/gmn2/install/HPProductDetection2.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {BFF1950D-B1B4-4AE8-B842-B2CCF06D9A1B} - hxxp://game13.zylom.com/activex/zylomgamesplayer.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} - hxxp://wwwimages.adobe.com/www.adobe.com/products/acrobat/nos/gp.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
============= SERVICES / DRIVERS ===============
S2 gupdate1c98fbb663690df;Google Update Service (gupdate1c98fbb663690df);c:\program files\google\update\GoogleUpdate.exe [2009-2-15 133104]
S3 getPlus(R) Helper;getPlus(R) Helper;c:\program files\nos\bin\getPlus_HelperSvc.exe [2008-8-13 59552]
S3 getPlus(R) Installer;getPlus(R) Installer;c:\program files\nos\bin\getPlus_HelperSvc.exe [2008-8-13 59552]
S3 K320bus;Sony Ericsson K320 driver (WDM);c:\windows\system32\drivers\K320bus.sys [2009-4-14 61504]
S3 w200bus;Sony Ericsson W200 driver (WDM);c:\windows\system32\drivers\w200bus.sys [2008-6-2 61504]
S3 w200mdfl;Sony Ericsson W200 USB WMC Modem Filter;c:\windows\system32\drivers\w200mdfl.sys [2008-8-12 9328]
S3 w200mdm;Sony Ericsson W200 USB WMC Modem Driver;c:\windows\system32\drivers\w200mdm.sys [2008-8-12 97056]
S3 w200mgmt;Sony Ericsson W200 USB WMC Device Management Drivers (WDM);c:\windows\system32\drivers\w200mgmt.sys [2008-8-12 88560]
S3 w200obex;Sony Ericsson W200 USB WMC OBEX Interface;c:\windows\system32\drivers\w200obex.sys [2008-8-12 86368]
=============== Created Last 30 ================
2009-11-08 22:29:18 73728 ----a-w- c:\windows\system32\javacpl.cpl
2009-10-14 11:14:53 0 d-----w- c:\program files\Trend Micro
2009-10-14 10:29:16 0 d-----w- c:\docume~1\laurah~1\applic~1\Uniblue
==================== Find3M ====================
2009-10-11 04:17:27 411368 ----a-w- c:\windows\system32\deploytk.dll
2009-09-11 14:18:39 136192 ----a-w- c:\windows\system32\msv1_0.dll
2009-09-04 21:03:36 58880 ----a-w- c:\windows\system32\msasn1.dll
2009-09-01 12:44:04 2828 --sha-w- c:\docume~1\alluse~1\applic~1\KGyGaAvL.sys
2009-09-01 12:42:00 88 --sh--r- c:\docume~1\alluse~1\applic~1\1636914779.sys
2009-08-29 08:08:21 916480 ----a-w- c:\windows\system32\wininet.dll
2009-08-27 07:38:19 1744 ----a-w- c:\windows\system32\d3d9caps.dat
2009-08-26 08:00:21 247326 ----a-w- c:\windows\system32\strmdll.dll
2008-12-26 11:33:22 13336128 ----a-w- c:\program files\klcodec340f.exe
============= FINISH: 13:44:10.27 ===============
Results of screen317's Security Check version 0.99.0
Windows XP Service Pack 3
``````````````````````````````
Antivirus/Firewall Check:
Windows Firewall Enabled!
WMIC entry does not exist for antivirus; attempting automatic update.
``````````````````````````````
Anti-malware/Other Utilities Check:
Spyware Doctor 5.5
HijackThis 2.0.2
CCleaner (remove only)
Java(TM) 6 Update 17
Java(TM) 6 Update 7
Out of date Java installed!
Adobe Flash Player 10
Adobe Reader 9.1.3
``````````````````````````````
Process Check:
objlist.exe by Laurent
``````````````````````````````
DNS Vulnerability Check:
GREAT! (Not vulnerable to DNS cache poisoning)
`````````End of Log```````````

I dont think this is a malware problem.What I suggest you do is to go into Add/Remove and uninstall IE8.That will take you back to IE7.After a reboot see if you have two enties in the Task Manager.If only one is there then reinstall IE8.That should fix it.