Hi again - sorry for the delay getting back to you. I got very busy with my regular job after getting that malware problem solved with your help last weekend. I wanted you to know I just donated to the site, and I really appreciate the expertise that was offered - very effective. The dis-infected pc has run smoothly all week.

I wanted to ask you what software you recommend to catch malware/viruses on the way in, rather than having to get rid of them after they get installed. thanks again, Shawn

0809help,

First off, thank you for your donation. Every bit helps

Next, let's just make sure everything is gone

Please go HERE to run Panda ActiveScan 2.0

• Click the big green Scan now button
• If it wants to install an ActiveX component allow it
• It will start downloading the files it requires for the scan (Note: It may take a couple of minutes)
• Once the scan is completed, please hit the notepad icon next to the text Export to:
• Save it to a convenient location such as your Desktop
• Post the contents of the ActiveScan.txt and a fresh Hijackthis log in your next reply

Provided the ActiveScan log comes up clean, all we'll have left to do is some cleanup.

As you can imagine, we get asked this question numerous times.

That being said, we have come to a general consensus regarding which programs will effectively protect a wide range of users without having to know everything about a computer.

Please note that these are not the only programs that are out there. There are several other freeware apps (specifically for anti-virus) but, in our experience, they are the best at what they do. Additionally, please note that this thread is not meant to replace the PCHF Afterwork thread which contains even more tips relating to prevention. That thread can be found here:

PCHF Afterwork/Now That You're All Clean

PCHF Security Reccomends:

Malwarebytes:

Download From Here: http://www.download.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html

This is pretty much a malware remover's "bread and butter". Its scanning engine is such that it targets all the types of nasties I have noted above. One drawback is it does not have a realtime protection component with the free version. But, nonetheless is a VERY powerful program.

AVG 8:

Download from here: http://www.download.com/AVG-Anti-Virus/3000-2239_4-10385707.html?tag=mncol

This is an amazing Anti Virus program. It picks up almost all infections that are out there today, provided you have updated definitions. One advantage to this program that the others do not have is a realtime firewall. It runs in the background preventing you from getting infected in the first place.

Ad-Aware:

Download from here: http://www.download.com/Ad-Aware-Anniversary-Edition/3000-8022_4-10045910.html?tag=mncol

This is a must for any computer in my opinion. It targets a specific type of virus called Adware. These nasty infections can be used to steal your information, redirect your browser, and install things on your computer, among other things. Usually, infections of this type launch ads all over making browsing extremely difficult. Like the above program it should be set to run weekly and updated often.

Spybot S&D:

Download from here: http://www.download.com/Spybot-Search-amp-Destroy/3000-8022_4-10122137.html?tag=mncol

Again, another amazing program. This program targets a specific type of virus called Spyware but I've seen it pick up all sorts of nasties. Like AVG it has the added advantage of a realtime protection firewall. One disadvantage to this program i've found is it takes up a lot of system resources and can slow your computer if the realtime firewall is enabled. You can easily fix this by disabling it however.

Online Scanners:

I have found also there are several online scanners which pick up infections none of these programs pick up on.

http://www.pandasecurity.com/homeusers/solutions/activescan/

and

http://www.virustotal.com/

VirusTotal allows you to upload a file you expect is infected and it will show you the results.

Firewalls:

Another major component to any protection schema that most people overlook is a Firewall. You can't do anything proactively with a firewall per se. But, having one running will allow you to control all inbound and outbound traffic. So, you can effectively police anything coming in to your computer, while policing how your computer "talks to" the outside world.

For some more information you may wish to peruse our Firewalls FAQ written by Senior PC Security Analyst Chiaz

Some Freeware options for firewall protection include:

Zone Alarm's Free Firewall:
http://www.zonealarm.com/security/en...e-firewall.htm

Outpost's Firewall Free:
Outpost Firewall FREE

These aren't the only options you have. You may wish to review our Downloads section for some more choices. Additionally, we have a PCHF Recommended set of software which has a tried and tested record of working.

One added advantage to ALL these programs is they're all free! In my humble opinion a subscription to anti-virus is going out the window and will soon be phased out by these freeware applications. However, there are indeed proprietary versions of software mentioned above out there inn addition to the "Big Three" Norton, Macafee, and Kaspersky

As I said above, I have yet to get really virused in 2 years. I run a few more programs than this but this is really all you need. I'm a little paranoid

One other utility I have found to be very useful is GRC's Shields Up!. If you navigate to the following link:https://www.grc.com/x/ne.dll?bh0bkyd2

You can perform several different tests to determine the stealthiness of your computer on the internet, vulnerability of open ports, among many other things.

It will allow you to correct any issues it finds, and make your computer more secure.

Lastly, I've found the browser which comes with Windows (Internet Explorer) is very vulnerable to being hacked and there are holes hackers can use to infect you.

If you aren't already I strongly urge you to download Firefox 3 from this link: http://www.mozilla.com/en-US/firefox/

In my opinion is the safest, most secure browser out right now. It still takes you to the same internet, like I said, just with added security.

It will allow you to import anything like bookmarks, passwords, saved sites, etc. when you install so you won't lose anything from Internet Explorer.

It also has a user friendly interface for clearing your Private Data (saved passwords, cookies, things you enter into search bars, websites you've visited) which can be used by hackers or viruses to redirect your browser to sites which look legitimate, however, are sites which steal personal information. Based on what you search for hackers will put something you are likely to trust.

If you would like some more in depth help customizing Firefox to be the most secure it can be let me know and I'd be glad to help.

Finally, one last piece of advice, watch where you go on the internet. It's as simple as that. Running these programs will be a great help in safeguarding you from the whackos out there who try and do this nasty stuff to us.

I am confident that if you follow these measures you will never have a major infection again.

Hello,

I'm just following up. Do you still require assistance in removing your malware? Or can we put this one to bed?

If you are still in need of assistance please let us know

Regards,
Crush
PCHF Security Team Leader