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  1. #1


    Join Date : May 2011
    Posts : 3

    I just installed an Epson Workforce 840 on a wireless network.
    I am using Win7 Pro with an AMD dual core processor ans Dlink wirless N router.
    Previous installation of an Epson Workforce 600 on a different computer worked perfectly.
    I followed the install directions that came with the printer using a USB cable when told to so that the computer would not install the wrong drivers. A
    All worked well, printed a test page & everything was good.
    The scanner icon on the PC would not work. This was installed be the Epson software, not a third party. Went to Espon site & found It did not pick up the correct address. This now worked along with Event Manager.
    Now the problem. When I go to printing preferences, it opens but doesn't show the ink levels. After a few seconds they all turn grayed out.
    I can use all the functions on these screens.
    Going to the printer itself, I can check the ink levels.
    Also installed on another laptop using WIN7 HomePremium. Everything works on this computer.
    Has anyone seen this problem? If so, is there a fix?
    Just so you know, I deleted the install and used the drivers and software from the Epson site. Same problem. I used Revo Uninstaller Pro to remove the installations. This program digs all the way into the hard drive and the registry to remove everything.
      My System SpecsSystem Spec

  2. #2

    Hello JonList and welcome to the PCHF..


    Have you talked to Epson support about this grayed out area? Mine does this also once in a while but stills works ok. I am going to open your thread for more input..
      My System SpecsSystem Spec

  3. #3


    Join Date : May 2011
    Posts : 3

    Yes and have not received a reply. When the problem was submitted they show a page of possible fixes. None of them worked. Thought I'd try to contact someone who is intelligent.
      My System SpecsSystem Spec

  4. #4


    Join Date : Sep 2008
    Posts : 2,891

    Jon,

    I've searched the web and find no others reporting this same issue. I lean toward it being a driver issue for your OS, but don't have an answer.

    Does Epson Support respond when pushed?
      My System SpecsSystem Spec

  5. #5

    Hello JonList do you still require assistance?
      My System SpecsSystem Spec

  6. #6


    Join Date : May 2011
    Posts : 3

    Yes, the problem is still there. Everything else works fine. Faxing, scanning, etc.
    I installed the software on 2 other computers. One running Win7 Home Premium and the other running Win7 Pro. Both work perfectly. Just this one unit. Installed the updated drivers from Epson (no change).
    I'm pretty sure it's in an old driver or file that was installed during the initial setup, but can't find it.
    Still looking for an answer.
      My System SpecsSystem Spec

  7. #7


    Join Date : Sep 2008
    Posts : 2,891

    Still unanswered from Post #4
    I've searched the web and find no others reporting this same issue. I lean toward it being a driver issue for your OS, but don't have an answer.

    Does Epson Support respond when pushed?










    EDIT:This thread that has been marked as Pending for two weeks or more and has not been responded to, has now expired and therefore been closed.
    If you were unable to post due to reasons beyond your control then Private Message me, (Vger) as I closed the thread and I will re-open it for you.
      My System SpecsSystem Spec