Here is the latest crash before a restart. Just using the computer as normal, only one Internet explorer window running at the time and windows live messenger running too. Then Windows Explorer crashed so I retrieved the Error report and subsequent information from the Event Viewer as recommended. These are both attached to this post and that's about as far as my knowledge goes as I've no idea what these mean.

Attached Files

	Eventerror.doc (22.0 KB, 4 views)
	EventInfo.doc (21.5 KB, 1 views)

Just had the comptuer restart of its own choosing again. Exactly the same stop error as I posted with a screen shot earlier in the thread. This time I opened the event viewer on restart and got hold of the event info reports 30 seconds before the crash and then the error report from the event viewer also.

Please find them attached. Computers eh?

Attached Files

	PrecedingInfoReport.doc (25.5 KB, 3 views)
	PrecedingInfoReport2.doc (25.5 KB, 2 views)
	PrecedingInfoReport3.doc (25.5 KB, 3 views)
	PrecedingInfoReport4.doc (25.5 KB, 1 views)
	StopErrorEventReport.doc (26.0 KB, 4 views)

those are all related to the hp printer; you should uninstall it completely, then reinstall with the factory software that came with it.

Ok I shall give it a whirl with uninstalling a printer. I was quite shocked actually to find that a printer can cause such serious problems? What is it actually doing to make my system so erratic?

Just a few minutes after posting my last message, I had another serious crash causing the system to restart with no warning. Another stop error, I've attached the error report from eventvwr.msc just in case any of you guys can decrypt it.

Thanks

Attached Files

Error Report2.doc (26.5 KB, 7 views)

no, let's go ahead with the uninstall and reinstall of that printer first....may fix it, may not, but let's start there.

thanks,

v