Pending: Can't Uninstall Steam! - Page 2

TechnoHippy · 05-22-2009

Please expand on 'no response'. Right-click the cd drive and select explore. In the window that opens select install/setup. What happens?

ClydeBuilt · 05-22-2009

Originally Posted by TechnoHippy

Please expand on 'no response'. Right-click the cd drive and select explore. In the window that opens select install/setup. What happens?

Thanks TH.

I'm now sort of getting somewhere....the Football Manager installation guide begins as normal, but then a box comes up saying 'installing steam' and a separate box comes up - the dreaded Windows Installer box - which takes me back to square one -

Originally Posted by ClydeBuilt

Problem is, every time I try to uninstall Steam (Control Panel > Programs and Features), all that happens is that a dialogue box pops up entitled 'Windows Installer' and the text says 'Preparing to uninstall' It just stays like this indefinitely and nothing else happens. When I click on Cancel, again nothing happens and I can't even close the dialogie box

DCiAdmin · 06-08-2009

ClydeBuilt,

Do you still desire/require assistance with your issue? Please update this post with the current situation if you wish to pursue resolution.

ClydeBuilt · 06-09-2009

Yeah, still having problems. Phoned the HP hotline to try and figure out what's wrong with my laptop - after an hour of being passed around departments I was eventually told that it might be a hard drive issue and that they were sending me some sort of new serial number in the post. That was 8 days ago

I'm trying to get a replacement on the warranty but they're really reluctant and are trying to waste as much of my time as possible.

I'll phone HP again tomorrow and check the delivery status, if I don't get anywhere then I might go mad!

Thanks for everyones help on here, unfortunately I'm still nowhere nearer solving the problem but the advice is appreciated

DCiAdmin · 06-09-2009

ClydeBuilt,

Have you ever tried this?

Uninstalling Steam - Steam Support Wiki

ClydeBuilt · 06-09-2009

Thanks DC, but I've already uninstalled Steam. There is still a Steam icon in Programs and Features, but it's static (no icon picture and no uninstall option) and I assume that it has indeed completely uninstalled and that icon is just an empty shell

DCiAdmin · 06-09-2009

Right.

This is still the issue right?

I'm now sort of getting somewhere....the Football Manager installation guide begins as normal, but then a box comes up saying 'installing steam' and a separate box comes up - the dreaded Windows Installer box - which takes me back to square one -

Originally Posted by ClydeBuilt
Problem is, every time I try to uninstall Steam (Control Panel > Programs and Features), all that happens is that a dialogue box pops up entitled 'Windows Installer' and the text says 'Preparing to uninstall' It just stays like this indefinitely and nothing else happens. When I click on Cancel, again nothing happens and I can't even close the dialogie box

I suggested the above because your uninstall didn't work as expected. Sometimes, as the documentation found at the above URL states, a corrupt uninstall file may require a reinstall of the product in order to uninstall gracefully.

05-22-2009	#8
TechnoHippy Silver Member Join Date: May 2009 Posts: 158 PC Experience: Always learning something new	Re: Can't Uninstall Steam! Please expand on 'no response'. Right-click the cd drive and select explore. In the window that opens select install/setup. What happens?

05-22-2009	#9
ClydeBuilt Bronze Member Join Date: May 2009 Posts: 12 PC Experience: Experienced	Re: Can't Uninstall Steam! Originally Posted by TechnoHippy Please expand on 'no response'. Right-click the cd drive and select explore. In the window that opens select install/setup. What happens? Thanks TH. I'm now sort of getting somewhere....the Football Manager installation guide begins as normal, but then a box comes up saying 'installing steam' and a separate box comes up - the dreaded Windows Installer box - which takes me back to square one - Originally Posted by ClydeBuilt Problem is, every time I try to uninstall Steam (Control Panel > Programs and Features), all that happens is that a dialogue box pops up entitled 'Windows Installer' and the text says 'Preparing to uninstall' It just stays like this indefinitely and nothing else happens. When I click on Cancel, again nothing happens and I can't even close the dialogie box

06-08-2009	#10
DCiAdmin Tech Team Leader Join Date: Sep 2008 Location: Heart of the US Midwest Posts: 6,179 PC Experience: Perpetual Student	Re: Can't Uninstall Steam! ClydeBuilt, Do you still desire/require assistance with your issue? Please update this post with the current situation if you wish to pursue resolution. __________________ DCiAdmin *PCHF Rules* / *PreWork* / *AfterWork* / *PCHF Downloads* / *System File Checker* Thank you for entrusting your system to PCHF!

06-09-2009	#11
ClydeBuilt Bronze Member Join Date: May 2009 Posts: 12 PC Experience: Experienced	Re: Can't Uninstall Steam! Yeah, still having problems. Phoned the HP hotline to try and figure out what's wrong with my laptop - after an hour of being passed around departments I was eventually told that it might be a hard drive issue and that they were sending me some sort of new serial number in the post. That was 8 days ago I'm trying to get a replacement on the warranty but they're really reluctant and are trying to waste as much of my time as possible. I'll phone HP again tomorrow and check the delivery status, if I don't get anywhere then I might go mad! Thanks for everyones help on here, unfortunately I'm still nowhere nearer solving the problem but the advice is appreciated

06-09-2009	#12
DCiAdmin Tech Team Leader Join Date: Sep 2008 Location: Heart of the US Midwest Posts: 6,179 PC Experience: Perpetual Student	Re: Can't Uninstall Steam! ClydeBuilt, Have you ever tried this? Uninstalling Steam - Steam Support Wiki __________________ DCiAdmin *PCHF Rules* / *PreWork* / *AfterWork* / *PCHF Downloads* / *System File Checker* Thank you for entrusting your system to PCHF!

06-09-2009	#13
ClydeBuilt Bronze Member Join Date: May 2009 Posts: 12 PC Experience: Experienced	Re: Can't Uninstall Steam! Thanks DC, but I've already uninstalled Steam. There is still a Steam icon in Programs and Features, but it's static (no icon picture and no uninstall option) and I assume that it has indeed completely uninstalled and that icon is just an empty shell

06-09-2009	#14
DCiAdmin Tech Team Leader Join Date: Sep 2008 Location: Heart of the US Midwest Posts: 6,179 PC Experience: Perpetual Student	Re: Can't Uninstall Steam! Right. This is still the issue right? I'm now sort of getting somewhere....the Football Manager installation guide begins as normal, but then a box comes up saying 'installing steam' and a separate box comes up - the dreaded Windows Installer box - which takes me back to square one - Originally Posted by ClydeBuilt Problem is, every time I try to uninstall Steam (Control Panel > Programs and Features), all that happens is that a dialogue box pops up entitled 'Windows Installer' and the text says 'Preparing to uninstall' It just stays like this indefinitely and nothing else happens. When I click on Cancel, again nothing happens and I can't even close the dialogie box I suggested the above because your uninstall didn't work as expected. Sometimes, as the documentation found at the above URL states, a corrupt uninstall file may require a reinstall of the product in order to uninstall gracefully. __________________ DCiAdmin *PCHF Rules* / *PreWork* / *AfterWork* / *PCHF Downloads* / *System File Checker* Thank you for entrusting your system to PCHF!

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