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Office Software - Need help reinstalling Outlook 2007 posted in the Software forums; Hi - My hard drive failed last week. Dell sent me a new hard drive, and I'm in the process of reinstalling everything. I had a fairly recent backup of ...

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Old 09-09-2009   #1
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Default Need help reinstalling Outlook 2007

Hi - My hard drive failed last week. Dell sent me a new hard drive, and I'm in the process of reinstalling everything. I had a fairly recent backup of my Outlook .pst file, so I thought I was in good shape with that. I clicked out Outlook 2007 for the first time, and set up my email account. I then pointed Outlook to my old pst file, and it brought everything back in with no problem.

Here is the problem: when I click send/receive to get my new mail, it is trying to receive over 2000 new emails, presumably from when I first set up the account? (not sure about that) It is pulling in all of this email that I already have, how can I stop this and only get the mail from when my prior hard drive failed? I looked on the MS support site, but I can't find anything about this. The email account that I have linked to Outlook is a comcast.net account, could it maybe be pulling everything from the comcast webmail site? Thanks.
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Old 09-09-2009   #2
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Default Re: Need help reinstalling Outlook 2007

Hello robwork88 and welcome to PCHF,

we have a highly skilled tech team who im sure will try and fix your problem.

Il mark this thread open, so they know you require help.

Thanks for your patience

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Old 09-09-2009   #3
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Default Re: Need help reinstalling Outlook 2007

When you set up Outlook (or any other email system) you have the opportunity to delete them from the server as you receive them or a number of days after you receive them or NOT to delete at all.

I'd suggest you had the switch set to No Delete so they are still sitting there on the server and with the new installation are just waiting to be delivered again.

First: in Outlook 2007 - Tools - Account Settings - Change - More Settings - Advanced - under Delivery ensure "Leave a copy of messages on the server" is unticked.

Next either go to your ISP's webmail page and delete everything unwanted there or let them all arrive and delete.
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Old 09-24-2009   #4
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Default Re: Need help reinstalling Outlook 2007

Hello robwork88,

Do you still require assistance?

An update will be appreciated.

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