Member Panel

I get a zillion emails a day for a help desk at work. All I really care about from these emails is one field of text that gives me the error message the customer encountered. Is there a way to extract that one section from all my emails into another file or spreadsheet so I can find all the errors at once? I've tried a few extraction programs (like Data Extractor), but all they do is find the word "error message" and not what the problem actually is. Also, I'm on a tight budget of about $30 since the client will have to pay.

Any help would be GREATLY appreciated!

Hello and welcome to PCHelpForum.

We have a great Tech Team who will help you with your issue.

I have marked your thread as "Open" in readyness for the team to help you.

JB.

First what email system are you using?

I'm using Microsoft Outlook. The users fill out a form that includes a section about the error message, which is the only part that is really important for me.

Think of your error messages as SPAM.

In Outlook 2007 I can create as many rules as I like to search through the email's text and if it finds whatever you define it will put it into the Junk folder.

That given I can also put those files, instead into any folder of my creation.

In other words you can move any email to any folder you want depending on the rules you create yourself and it's easy.

If you don't have Outlook 2007, I'm not sure how far this facility goes back 2003? etc.

But it maybe there is a spamfighter application out there that will do the same thing.....

All of the emails that come into a certain address are all from the help desk, so they all contain information about a customer's problems with the site. So I know which ones will contain the error messages that I can then fix. What I'm hoping, though, is to find a program that can scan these particular emails, find the words "error message" AND everything that follows those words (the entire error message they received and their description of the problem) and move that to a different folder. Basically, to extract the data from a whole list of emails without having to ctl+find the error message from each email and then copy and paste them into another document.

Is this possible?

So you said a form (which is important) arrives, it's got an error message in it (or they all do?)

We can move these emails to a special folder (as per my earlier post)

We now want to extract the user's details and that section of the form containing the error message and subsequent detail. This then leaves us with user and error problem.

At the moment sounds like an Access related query