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My son's fiancee has been having an issue with her copy of Word. Don't know the version. Will try to find that out. She clicks on it to open, but nothing happens. The software came preinstalled on the laptop. So no disks. Any suggestions?

Meanwhile, we're trying to convince her she needs to buy the program so she has the disks to do fresh installs.

Hey there NeenahDee, sorry it's taken so long to reply.

I'll mark your thread as open for our tech team to look at.

Just a quick question, does the problem happen when going into word and opening a word document.
Or actualy just double clicking a word document?

Looking forward to your reply.

Bugsey

Hey Bugsey,

I know you guys are really busy, thanks for responding.

Yeah, it's when she clicks on the program to start it up to get into a doc. The program fails to open. She's in college, so this sort of thing is pretty inconvenient for her. We let her take our laptop until we can figure out why her program doesn't want to open.

Be waiting to hear suggestions!

Hi do you have her office CD have you tried a repair install of Office? this would be the first thing to try.

1.Quit all instances of Word, including Microsoft Outlook if Word is set as your e-mail editor.2.Click Start, and then click Search.3.In the Search Results dialog box, under What do you want to search for, click All files and folders.4.In the All or part of the file name box, type Normal.dot.5.In the Look in box, select your local hard disk. (Or, select an alternate user template location if you are running Word from a network server.)6.Click Search to search for the file.7.For each occurrence of Normal.dot that appears in the Search Results dialog box, right-click the file and then click Rename.

Type a new name for the file, such as OldNormal.dot or Normal-1.dot, and then press ENTER.8.On the File menu, click Close to quit the Search program.

Or try option 1 it may ask for the Office CD.

Repair Word (Office)

Word can detect and repair problems associated with Setup. This feature uses the Windows Installer to correct problems with missing files and to repair registry settings.

You can use the following three methods to repair or to reset Word files and values: •Method 1: Use the "Detect and Repair" feature•Method 2: Repair Word in Maintenance Mode Setup•Method 3: Reinstall Word (Office)
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Method 1: Use the "Detect and Repair" or "Microsoft Office Diagnostics" feature

Note This method is the least aggressive mode of repair. If this method does not resolve the problem, you may still have to use one of the other methods.

To run the Detect and Repair feature in Word 2003 and in earlier versions of Word, click Detect and Repair on the Help menu in Word. The Detect and Repair feature fixes and repairs Word. All files, registry entries, and optional shortcuts for all Office programs are verified and repaired. If you run Detect and Repair from Word, all other Office programs are also checked. This feature performs only a checksum.

The Detect and Repair feature can also restore the Word program shortcuts on the Start menu. To restore the Word program shortcuts, click Help, click Detect and Repair, and then click to select the Restore my shortcuts while repairing check box.

If Detect and Repair does not correct the problem, you may have to reinstall Word. The Reinstall feature in the Maintenance Mode dialog box performs the same action as Detect and Repair, except that Reinstall copies a file when the files are of equal versions. Detect and Repair does not copy over the file when the installation file has the correct version and checksum.

Note The Detect and Repair feature does not repair damaged documents or damaged data keys in the registry or in the Normal template.

If a file that Word uses at Startup is missing, the Windows Installer automatically installs that file before it starts the program.

In Word 2007, run the Microsoft Office Diagnostics feature. To do this, click the Microsoft Office Button, click Word Options, click Resources, and then click Diagnose.


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Method 2: Repair Word in Maintenance Mode setup

Note This method is a moderate mode of repair. If this method does not resolve the problem, you may still have to reinstall Word.

The Maintenance Mode Setup process is similar to the process found in earlier versions of Word. The Maintenance Mode Setup process allows you to repair, add or remove features, and remove the program. "Repair" is a feature in Maintenance Mode that finds and then fixes errors in an installation.

To perform a Maintenance Mode repair, follow these steps: 1.Quit all Office programs.2.Use one of the following procedures: •In Windows XP or Windows Server 2003, click Start, and then click Control Panel.

•In Windows 2000, click Start, point to Settings, and then click Control Panel.3.Open Add or Remove Programs.4.Click Change or Remove Programs, click Microsoft Office 2003 (Microsoft Office Word 2003), or the version of Office or Word that you have in the Currently installed programs list, and then click Change.5.Click Repair or Repair Word (Repair Office), and then click Continue or Next.6.In Word 2003 and in earlier versions of Word, click Detect and Repair errors in my Word installation or click Detect and Repair errors in my Office installation. Then, click to select the Restore my Start Menu Shortcuts check box, and then click Install.
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Method 3: Reinstall Word (Office)

Note This method is the most aggressive mode of repair. This mode resets Word to its default settings, except for settings that are stored in your global template (Normal.dot). To do this in Word 2003 and in earlier versions of Word, follow these steps: 1.Quit all Office programs.2.Use one of the following procedures: •In Windows XP or Windows Server 2003, click Start, and then click Control Panel.•In Windows 2000, click Start, point to Settings, and then click Control Panel.3.Open Add or Remove Programs.4.Click Change or Remove Programs, click Microsoft Office 2003 (Microsoft Office Word 2003), or the version of Office or Word that you have in the Currently installed programs list, and then click Change.5.Click Repair Word (Repair Office), and then click Next.6.Click Reinstall Word (Reinstall Office), and then click Install.

Thanks for your response, MadMatt2006!

Unfortunately, as I mentioned in my initial post, the program came preinstalled on her laptop, and there are no disks. I will have her come look at your post though, to see if anything can work for her. If not, I guess she may just have to buy the program. Which for her will not be as expensive as it would be for me. She can get the academic version.