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Hi, my friends desktop can't get online, her mothers laptop works fine on the same router Bt voyager 2110, I tried the desktop at my place with a netgear DG834G router and I got online no problem but when she took it home she can't get online,she tried it using the ethernet cable from the router to the pc but it still won't let her online her ISP is bt internet

is she configured via DHCP?

I don't think she is, she knows less about computers than I do, the home network was working at one time, but she mess about on the pc not knowing was she was doing, when I got the pc off her the network adapter was uninstalled so reinstalled that and it woprked fine with my router

I assume you can get access to let us diagnose some more?

If so can you go to the command prompt for me by going:

Start>Run>type "cmd" without the quotes

once the command prompt pops up type ipconfig /all

paste the results in your post and post them here

The computer is some miles away in another house, I can tell her what to do over the phone, what I don't understand is the computer worked fine with my router, I got online no problem but when she got home she still couldn't get online

its probably something in her router settings. Have you reset it?

Hey Guys,

@ juandan, welcome to PCHF. As you can see we have an excellent community of helpful and experienced users. I know that you are in good hands.

@ Pokemaster, excellent advice as always, thanks for pitching in, we can always use an extra pair of hands.

TTFN

LGW