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Thanks for all the help guys, I'm still waiting for a reply I'll let you know how I get on

Hi, well I finally got it to work using the ethernet cable with her router, but it still won't connect wireless, I can see the belkin wireless adaptor in device manager it looks ok no exclamation marks, I tried to ping it but it failed, does the green light on the adaptor card need to be on all the time?

I just had bt helpline on the phone and we went through a few things, it seems the wireless adaptor card is not working we tried changing the channel but its still the same it can't find a network

Hey Guys,

@ Juan, I am going to ask that our Staff Networking Gurus look in on this one as well. Keep an eye out for their posts.

TTFN

LGW

On the basis that the laptop connects to your Netgear I would suggest BT's diagnoses leaves a lot to be desired.

What operating system is on the laptop?

When it boots does she have two icons in the tray at bottom right, one Belkin, one the Radio Mast.

Double click on the Radio mast, View Wireless Networks, Refresh Network list

Crush you are right it was a router setting issue, A BT tech remotely took over her pc and altered the setting on her router, eveything Is working fine now, Thanks for your time and help

Hi Elpmek, I uninstalled the Belkin adapter and installed a netgear WG11v2 adapter, everything went ok, I could see the wireless connection in the system tray telling me I was connected, but I couldn't get on to the internet, it said it couldn't get a IP address I didn't know what to do from there so I phoned the help line and they put in touch with a tech who took over her pc remotely, the tech must of been on there for 30 mins trying different things she altered the setting on the router and got it to work, she was going to fast for me to see what she was doing, could you please tell me what the tech did so if it happens again I can fix it