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hi, i have just bought a new vista computer and i all ready have aol silver (for my old laptop - which has wirless built in) and when i go throught the aol set up it all workes fine untill the last bit and it says the wireless adapter i am uing is not supported by aol, the set up cant finish but it says i am connected to the internet with very good signal but nothing comes up and it says cant find server. can someone help please, do i have to buy a wireless adapter supported by aol? or someone said to me that you can delete the software that is stoping the set up from finishing. any help would be gr8 thanx. p.s im not very technical with computes.

Hello Philrules Welcome to PCHF

Since you are a paying customer of AOL and the problem you are having is related specifically to the AOL software, it is probably your best bet to contact AOL for support...since that is what you pay for.

The one thing you can do to narrow down where the problem lies is to try to connect your unit to a different wireless network just using the built in Windows network connection tool. If that has no problem connecting, then you can be sure the AOL software is causing the problem.

One warning however is if AOL installed some sort of wireless connection utility. If it disabled the Windows wireless management service, then you are going to have to disable AOL and re-enable the Windows service to give you a real answer. I don't think AOL installs any kind of Wireless connection utility though...

To answer your question about the wireless adapter...any wireless adapter should work with any internet service. You are not connecting directly to AOL with your wireless adapter. You are connecting to your router with your wireless adapter, and your router is connecting to AOL. So if it is going to be any hardware related problem, it is going to be your router is not set up correctly. You should be able to get guided support from AOL on how to properly configure your router for use with AOL. If not, your router manufacturer may be able to help you with that. Check their support website for instructions on setup with AOL or contact them directly.

Hope that helps!