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Network Help - Wireless connection "dropping"? posted in the Web & Networking forums; I have been experiencing some ongoing issues with my wireless connection that has finally pushed me to the limits of my patience through frustration and lack of a solution thus ...

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Old 04-13-2007
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Default Wireless connection "dropping"?

I have been experiencing some ongoing issues with my wireless connection that has finally pushed me to the limits of my patience through frustration and lack of a solution thus far.

Here’s pleading to the knowledgeable folks out there to shed some light on this issue !

I am using a Dell Latitude D810 laptop along with a BT Voyager 2100 wireless router.

The problem is that quite frequently I will be browsing a site and my connection “sort of” drops.

I say “sort of” because :

e.g. I can still view any pages throughout a forum and visit new threads etc BUT if I try and follow a link or a page has a picture posted then it appears as if my connection has dropped – “Problem Loading Page”.

e.g If I am using google and have loaded several pages from there then all of a sudden any new pages I try to access show “Problem Loading Page” but anything already accessed shows up fine and can be browsed and in many cases internal links still followed.

Once this has occurred which can happen anywhere from 3-4minutes to 2-3 hours from making a connection to the router then any NEW pages that I try to view are also showing “Problem Loading Page”, e.g. Google.

The ONLY way I can fix this once this happens is to turn off the router and wait 10-15 seconds and turn it back on.

I have checked the more obvious things such as :

1)unplugged and removed batteries from my cordless phone
2)ensured microwave has been turned off during a test period
3)changed my router’s channel (tried 1 and 11)
4)turned off all the encryption (wireless security)

Nothing changes, I just get this periodic lock down of accessing new web pages. Now I have played online games on this connection and the signal almost never drops even during 6-7 hour sessions (maybe twice in 6 months). However if during one of these sessions I tabbed back to my desktop and accessed a webpage and did some browsing the connection would again drop for new webpage access but the game would still be fine.

The problem can occur several times in an hour or sometimes all will be fine for 2-3 hours before it strikes.

Using the Repair function from my desktop does nothing to fix the problem, I actually have to get up and power down the router before turning it back on and re-establishing a connection.

Problem occurs both in Firefox and Internet Explorer.

I have tried two completely separate laptops, both are Dell Latitude D810’s :

Pentium M 2.13GHz, 787 MHz, 1.00GB RAM

The laptops were purchased approximately 14months apart. Problem occurs on both.

If hard-wired direct to the modem/phone neither laptop drops a connection.

I honestly am getting so frustrated with this and it absolutely destroys my online browsing experience.

Please anyone with any constructive input/suggestions I would sincerely love to hear from you.

Many thanks for taking the time to read this and I hope I have provided sufficient information to start some diagnostic work.


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Old 04-13-2007
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Default

Hey Grumbul-- and Welcome to PCHF.
Since this is happening at unpredictable moments -- I can certainly under stand your frustration..
Since it happens with either browser in either laptop
it logically must be in the router or cable
since rebooting the router "fixes" it temporarily, at least...
It must be in the router/it's software/"outside chance" router power plug-- but I doubt it.
I would go to their support page:
Check out:
BT Voyager Self Help

BT Voyager Self Help

There are some troubleshooting tips.
Check your firmware (driver) version for any upgrades

http://www.voyager.bt.com/selfhelp/s...01_printer.htm

Note:Upgrading Router firmware requires stable power-- follow instructions carefully/don't try anything until the screen says to.
You will have to reboot the device and possibly your PC for all changes to take effect. Then go through the set-up process again.
Most routers offer a "backup" feature that-- once you complete setup and are satisfied it is fuctioning correctly ---is a good idea
Backs up settings to My Documents usually. Then copy onto disc for ultimate safety.
If after using these self-help pages... it still occurs-- then it's time to:
Contact the manufacturer-- I'd be wanting a new unit.



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