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Hello,

We have this new Dell Lat D810 laptop at work with a ATI Radeon X600 video card and when I hook it up to a second monitor and close the lid on the lap top the second monitor goes to sleep. I have adjusted the power schemes to always be on and the power buttons to do nothing when I close the lid of the lap top. I have downloaded the latest catalyst drivers and the hydravision for mobile ati products. The weird thing is when I log into this computer everything seems to work fine but when the user of this lap top logs on nothing works. We are a small company and don't use any group policies and are just running under the domain controller policy, the difference between me and this user is i'm admin. Is there a local policy I'm missing? I made the user local admin of the lap top and I am so confused on what to do next. Sorry the thread is a little big. Can anyone help? Thanks

Did you disable the power saving settings in the bios of the D810?

No I haven't, I'll give it a try and let you know. Thanks

Thanks Hengis I got it fixed. It wasn't a setting in the BIOS but the last thing I did was one of the first things I should of done. All I did was uninstall and re-install the video card drivers and now it works like a charm. I think the reason I did that last was I thought the drivers were working fine because of when I signed on that computer with my domain id every thing worked but when the user of the computer signed in the monitor slept. I re-installed the drivers under the user's id; i'm thinking that is why it works now.

well, don't thank me You have managed to jump forward a few steps here...we would have got to that. Well done, I will mark this thread as [Resolved].

One other thing I thought i would mention in case someone else ran into this problem was to just install the display drivers and the the control center software ati provides. I was having problems with it installed and no problems without it.

That's a great tip - thanks for sharing it. i am sure that someone will appreciate that