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predator

I recently had a chat with a friend of mine on computer repairs and as usual, we mentioned customer relations out of which my title was the conclusion.
consider the following dialogue:

user "My computer can not power up"
tech "When did it last power up"
user "When i did not touch anything"
tech "Can a computer power up when nothing has not been touched?"

From the above dialogue, one figures out that the second question by the tech was a bit intimidating which results to the user being ****ed off. Once the user gets ****ed off(feels stupid in a way), then the questions which follow would not be answered in a way that would narrow the tech's work in fixing the reported problem. In other words, we should always use less intimidating language and in so doing the can tell more of the problems that he/she experiences with the computer.

The topic might be a bit belittle our knowleddge of computers as geeks but that the moral of the story.

TTFN
Predator

Bluefish

Hey Predator!

Our goal here at PCHF is to provide help as friendly as possible!

Blue

Matt87

Yea it solving IT problems need a lot of Human Touch in it.

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