Hi Can Anyone Help With This Problem
A Mate Of Mine Has Been Having Problems With His Computer So He Clean Re- Installed The Operating System (xp Pro Sp2)
Then When He Went On The Internet All Was Ok For About A Day Then When He Tried To Go On The Internet He Got A Message Saying Cannot Find Server
All The Lights On The Modem Are On And He Can Get On Msn But Not The Internet
He Clean Re-installed His Hard Drive Again And All Was Well For
About A Day Then The Same Thing Happened
Can Anyone With This Prob Thanks In Advance
Mrbloby

Hello MrBloby,

It sounds like one of two things, possibly malware from a particular site he had visited, or more likely, something that he installed, most likely security software?

hI madmonkey
Thanks for the reply
ithink the only thing he has installed is a free anti virus off the internet would this cause it
and if he deletes it will it fix prob
many thanks mrbloby

It really depends on what he has installed, there are many out there, but they can normally be configured or disabled.

If you can tell me what software he had installed, I should be able to talk you through configuring it properly.

If not, take him through PCHF Prework, and we can rule out both software and malware with one stone!

hI madmonkey
i have been on the phone to him and he says the only thing he has put on the computer is
Avast Home Edition 4.8.1169 he has not downloaded or installed any thing else hope this helps many thanks
mrbloby

Well Avast doesn't block an internet connection, which in this case is port 80 by default, so unless he had configured it to do so (i seriously doubt), then try to uninstall it. Also, try to disable the Windows firewall to make sure it had not been added here (My Computer, Control Panel, Windows Firewall).