mmm, maybe I've just been lucky, but we have over a thousand Dell's on our network, and personally find them reliable compared to other computer suppliers. If your under warranty, you can contact them directly (you normally get put straight through to an engineer), and get any replacement parts to you need normally within 24 hours. Never had a problem. If it's a virus you have on your system, you can hardly blame Dell, but I guess this is just my opinion, I'm not sitting in your shoes Kam.
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