Hi,

I'm suddenly having crashing/shut down issues with Firefox/AVG.

Started initially when I upgraded to FF 3.5.0, and didn't improve with the upgrades thereafter. Seemed to coincide with AVG showing me messages that part of it needed to close (although it always completed it's scan in the mornings). Then suddenly the problems seemed to get better and it didn't crash so much at all, then Friday it started again.

Firefox (version 3.5.3) when it crashes shows me the message about sending a report to FF (which is a waste of time as they have never got in touch with me about any of my problems). I then attempt to restart with my previous tabs open, and normally it will either crash straight-away or wait until the tabs have loaded up and then crash. Pretty much the only way it will run ok is if I start a new session (and even that is no guarantee).


AVG (version 8.5.421) issues seem to coincide with the FF issues, but not all the time. Eg. this morning and yesterday morning there has been a message for me saying that AVG has neeeded to close (although it completed it's scan) but this was not always the case - but more often than not is.

The only issues I had with the scan this morning were the following warnings:-

"C:\WINDOWS\Driver Cache\i386\sp2.cab:\nv4_disp.dll";"The file could not be scanned probably due to an invalid file structure (address 3125).";"Object is white-listed (critical/system file that should not be removed)"

"C:\Program Files\Common Files\AOL\Backup\ACS\Rollback\Suite\comps\ocpinst. exe:\ns_00248";"The file could not be scanned probably due to an invalid file structure (address 4486).";"Object is white-listed (critical/system file that should not be removed)"

I also tried to run Spybot S+D yesterday but it made my PC freeze the 3-4 times I tried (after a few minutes or so).

Also while attempting to write this message, FF has crashed maybe 4 times, so I have had to write/copy and paste initially to Wordpad (which also crashed) and then to an email so that I didn't have to write 60 TIMES!!!!

Any help appreciated.

Cheers.

Forgot to add, here are the error messages from the event viewer (4.47 am - 7.10 am)

Faulting application firefox.exe, version 1.9.1.3523, faulting module xul.dll, version 1.9.1.3523, fault address 0x0022250c.

Faulting application firefox.exe, version 1.9.1.3523, faulting module xul.dll, version 1.9.1.3523, fault address 0x0022250c.

Faulting application wordpad.exe, version 5.1.2600.5584, faulting module msftedit.dll, version 5.41.15.1515, fault address 0x000071bc.

Faulting application firefox.exe, version 1.9.1.3523, faulting module xul.dll, version 1.9.1.3523, fault address 0x0022250c.

Faulting application firefox.exe, version 1.9.1.3523, faulting module xul.dll, version 1.9.1.3523, fault address 0x0022250c.

Faulting application firefox.exe, version 1.9.1.3523, faulting module xul.dll, version 1.9.1.3523, fault address 0x0022250c.

Faulting application firefox.exe, version 1.9.1.3523, faulting module xul.dll, version 1.9.1.3523, fault address 0x0022250c.

Faulting application firefox.exe, version 1.9.1.3523, faulting module xul.dll, version 1.9.1.3523, fault address 0x0022250c.

Faulting application firefox.exe, version 1.9.1.3523, faulting module xul.dll, version 1.9.1.3523, fault address 0x000d95dc.

Faulting application firefox.exe, version 1.9.1.3523, faulting module xul.dll, version 1.9.1.3523, fault address 0x0022250c.

Faulting application firefox.exe, version 1.9.1.3523, faulting module xul.dll, version 1.9.1.3523, fault address 0x0022250c.

Fault bucket 1501557485.

Faulting application avgcsrvx.exe, version 8.5.0.401, faulting module unknown, version 0.0.0.0, fault address 0x00003125.

Faulting application avgcsrvx.exe, version 8.5.0.401, faulting module unknown, version 0.0.0.0, fault address 0x00004486.

This command in Firefox will show you the crash reports at Mozilla.

Paste this into the address bar about:crashes and you will be able to click on a reported crash and see if any response is available...

There is one from the 9th OCtober:-

SignaturensXBLPrototypeBinding::GetInsertionPoint( nsIContent*, nsIContent*, nsIContent*, unsigned int*) UUID49f4e853-f6af-431f-8807-80cca2091009 Time 2009-10-09 13:14:12.232380 Uptime1104 Last Crash1107 seconds before submission ProductFirefox Version3.5.3 Build ID20090824101458 Branch1.9.1 OSWindows NT OS Version5.1.2600 Service Pack 3 CPUx86 CPU InfoAuthenticAMD family 15 model 4 stepping 8 Crash ReasonEXCEPTION_ILLEGAL_INSTRUCTION Crash Address0x1010c13c User Comments
Processor Notes

The weird thing is that is says my OS is Windows NT but it is XP SP3.....

I tried the "get help" button but it took me to nothing

I have found that uninstalling Firefox, and deleting the use profile folder here helps to sort out any corrupt addons:

C:\Documents and Settings\YOURUSERNAME\Application Data\Mozilla\Firefox\Profiles\XXXXXXXX.default

Then re-install Firefox and install only the most needed addons.

The crash reports do not mean a lot to me, as it's basically for the bugfixers at Mozilla...

Would this remove my bookmarks etc?

Yes it will, back them up by going to Bookmarks / Organize Bookmarks / Import and Backup / Export HTML

Save to the desktop or some other safe place for later, when you will import them from the same place...