Hello, I was wondering can someone Please tell me why My McAfee keeps goving me a pop up that says my Computer & files also my e-mail are not protected ? I click the fix button but this keeps happening everytime I start up after running a few minutes. I have run windows defender and spybot in addition to McAfee but Nothing comes up as far a as a virus or anything. can someone please help me with this before I end up formatting my hard drive and starting over from scratch.
Thank You
John

Hello ctjohnb and welcome to PCHF,

Can you please update your McXfee antivirus and see if that helps. Also can you check if your licence code has expired or not.

Regards,

Clever_Duck

I always update before doing a scan and I do it in safe mode, and yes my subscription is current int is free with my internet service from comcast

Hi John,

McAfee recommend the following action:


1. Uninstall all McAfee programs through "Add or Remove Programs" in Windows "Control Panel".

2. Use the MCPR tool, see this article: http://service.mcafee.com/FAQDocument.aspx?id=TS100507 This will remove all McAfee remnants from your computer. (you must have Windows Vista, XP or 2000 SP4 to use this tool)

3. Launch Windows Explorer and delete all McAfee files in "Program Files" but especially in "C:\Document and Settings\<user>\Application Data" and "C:\Document and Settings\All Users\Application Data". You have to set Windows Explorer to show all hidden files and folders (Tools > Folder Options > View tab). Just delete the McAfee folders even if they are empty in all the "Application Data" folders. Can be more than one!
In Vista: C:\Program Files, C:\ProgramData and C:\Users\yourname\AppData\Roaming

4. Reboot and redownload/reinstall your McAfee products directly from your account at the McAfee web site.

Hello,

Do you still require assistance? An update will be appreciated.

Regards,

Clever_Duck