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General Software - Flash Player Seems Muted posted in the Software forums; I'm not sure when exactly this happened, but everything that uses Flash Player to operate seems to be muted somehow. Here's what I've tried: Tested speakers (yes, they work) Used ...


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Old 06-12-2009   #1
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Default Flash Player Seems Muted
I'm not sure when exactly this happened, but everything that uses Flash Player to operate seems to be muted somehow. Here's what I've tried:

  • Tested speakers (yes, they work)
  • Used the Windows Media player plug-in to watch videos from the browser (not muted - works fine)
  • Made sure the player itself isn't set to mute
  • Tested different websites that use Flash-based players for video (all muted)
  • Re-installed Flash Player
  • Restarted computer
And yet Flash videos are still muted. What am I doing wrong?
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Old 06-12-2009   #2
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Default Re: Flash Player Seems Muted
Hello Overcast! Welcome back to PCHF! I don't believe we have met before

As you know, we have a fantastic team of techs here as well as a very knowledgeable member community and I am sure we will be able to help you

Someone will be with you as soon as possible, thank you for your patience.

Regards,

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Old 06-15-2009   #3
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Default Re: Flash Player Seems Muted
Hey Smokeycheech -nice to meet you.

I really hate to bump my own thread, but it has been a couple of days and I've really been missing my Youtube. :P

Won't do it again, promise.
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Old 06-15-2009   #4
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Default Re: Flash Player Seems Muted
Hi

What browser are you using?
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Old 06-15-2009   #5
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Default Re: Flash Player Seems Muted
Hi Hengis,

I primarily use Firefox, but the problem persists on Internet Explorer as well as Google Chrome.
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Old 06-15-2009   #6
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Default Re: Flash Player Seems Muted
So it's the overall flash player install, as opposed to a browser plugin issue....

Here's a great list of possible fixes from CodecGuide:

  1. Flash stores its files in a temporary files folder. A corrupt download can cause the sound problems.

    Delete the following folders:
    C:\Documents and Settings\%UserName%\Application Data\Adobe\Flash Player
    C:\Documents and Settings\%UserName%\Application Data\Macromedia\Flash Player
  2. Empty your temporary internet files.

    Internet Explorer: Tools -> Internet Options
    Firefox: Tools -> Clear Private Data
    Opera: Tools -> Delete Private Data
  3. Empty your temporary files folder.

    Use this command to empty your temporary files folder:
    Start -> Run -> RMDIR /S /Q "%TEMP%"
  4. Install the latest version of the Flash plugin. You can download it HERE. If you have problems upgrading the plugin, then uninstall your existing version first with this tool. Close your browser(s) before you run the uninstall tool.
  5. Run the K-Lite Codec Tweak Tool. Near the top you should see an option to fix the sound (Midi, WaveOut). Select that and press Next. If the option is grayed out, then that particular registry fix is not needed.
  6. Go to the Flash Player Settings Manager website. Click HERE.
    Check the box called "Allow third-party Flash content to store data on your computer."
  7. Go to the Flash Player Settings Manager website. Click HERE.
    Click on the button to remove the data that the Flash plugins has stored for websites that you have visited.
  8. Check if your sound device settings are correct:
    Start -> Settings -> Control Panel -> Sound and Audio Devices -> Audio
  9. If you have QuickTime installed, then go to the QuickTime control panel. On the Audio tab, set "Default Music Synthesizer" to "General MIDI".
    On the Advanced tab, disable "Enable playback of Adobe Flash tracks".
    On the browser tab, click on "MIME Settings". Under "Miscellaneous", make sure "Flash media" is unchecked.
  10. Check if the file msacm32.drv is present in your Windows system32 folder. If not, copy it from another PC (that has the same version of Windows) and place the file in the system32 folder.
  11. If you are also having sound problems with other applications, then re-installing your audio drivers might solve the problem.
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Old 06-15-2009   #7
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Default Re: Flash Player Seems Muted
Thank you for all the suggestions. Unfortunately, I may need a bit of help with some of them.

Originally Posted by Hengis View Post
So it's the overall flash player install, as opposed to a browser plugin issue....

Here's a great list of possible fixes from CodecGuide:

Flash stores its files in a temporary files folder. A corrupt download can cause the sound problems.

Delete the following folders:
C:\Documents and Settings\%UserName%\Application Data\Adobe\Flash Player
C:\Documents and Settings\%UserName%\Application Data\Macromedia\Flash Player

Can't seem to find the Application Data folder - could just be because of the way Vista organizes things?

Empty your temporary internet files.

Internet Explorer: Tools -> Internet Options
Firefox: Tools -> Clear Private Data
Opera: Tools -> Delete Private Data

Tried this with Firefox, but didn't seem to fix the problem.

Empty your temporary files folder.

Use this command to empty your temporary files folder:
Start -> Run -> RMDIR /S /Q "%TEMP%"

Not sure what those letters and symbols preceding the quotation mark mean - deleted the contents of the temp folder. Still have them in the recycle bin if that was a bad move.

Install the latest version of the Flash plugin. You can download it HERE. If you have problems upgrading the plugin, then uninstall your existing version first with this tool. Close your browser(s) before you run the uninstall tool.

I have tried upgrading the plug-in - didn't fix the problem

Run the K-Lite Codec Tweak Tool. Near the top you should see an option to fix the sound (Midi, WaveOut). Select that and press Next. If the option is grayed out, then that particular registry fix is not needed.

The option is grayed out

Go to the Flash Player Settings Manager website. Click HERE.
Check the box called "Allow third-party Flash content to store data on your
computer."

This was chequed.

Go to the Flash Player Settings Manager website. Click HERE.
Click on the button to remove the data that the Flash plugins has stored for websites that you have visited.

Done.

Check if your sound device settings are correct:

Start -> Settings -> Control Panel -> Sound and Audio Devices -> Audio

Everything looks fine.

If you have QuickTime installed, then go to the QuickTime control panel. On the Audio tab, set "Default Music Synthesizer" to "General MIDI".
On the Advanced tab, disable "Enable playback of Adobe Flash tracks".
On the browser tab, click on "MIME Settings". Under "Miscellaneous", make sure "Flash media" is unchecked.

"General MIDI" is not an available option as a Default Music Synthesizer
'Enable Playback of Adobe Flash tracks" was not found in the advanced tab
"Flash Media" was not found under "MIME Settings"

Check if the file msacm32.drv is present in your Windows system32 folder. If not, copy it from another PC (that has the same version of Windows) and place the file in the system32 folder.

The file is present.

If you are also having sound problems with other applications, then re-installing your audio drivers might solve the problem.

Flash Player is the only program that seems to have this problem
Needless to say - the problem does persist. Sorry I couldn't complete every step.
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