Fixed: WLM doesn't remember my ID & password.

NourinE · 12-01-2008

I have a problem with Windows Live Messenger.
I tick "remember my username and password" in windows live messenger 8.1.178.000. but as soon as I reboot my computer I found that all the boxes are not ticked. I thought it was due to a virus or so; therefore, I ran MSNFix which indicated the presence of infection, then I cleaned it. I ran Hijackthis, Combofix, Anti-Malewarebytes to make sure and found nothing.
I uninstalled Window live messenger from add/delete programmes and removed manually its folder from C:\program files, and its keys from registry (HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows/CurrentVersion/Uninstall). then reinstalled and no results.
I even tried a newer version 8.5, but in vain.
I also ran system restore and it worked, however after rebooting twice the problem was back.
could you please help fix this problem?
by the way, I'm now using version 8.5

LoneWolf · 12-01-2008

Hello NourinE.

Hope this might be of use.... Make Firefox Remember Passwords of Hotmail, Live, MSN & Yahoo Sites | dotNETwizard.NET

I know from a previous thread that you had issues with IE and I can't help but suspect that this is somehow related.

Sometimes the cures found for one item are similar for another so though I know you use IE I thought I'd offer this too...

These problems re logging in and remembering settings are probably due to the file that stores cookies being corrupt. To test this close Firefox, go to your profile folder and rename cookies.sqlite to cookies.tmp
Restart Firefox, log into those sites and then see if it remembers the logins and preferences.
If that does not work, make sure that cookies are being accepted and not being deleted when Firefox closes. Go to Tools > Options > Privacy, on that dialog you can make sure that cookies are being accepted, then in the private data section make sure that Firefox is not set to delete cookies when Firefox closes. Also click on the Exceptions button in the cookies section to make sure cookies from those sites are not being blocked. Next check any internet security software to make sure it is not blocking or deleting cookies. Some internet security software has privacy options that can block or delete cookies.

NourinE · 12-01-2008

I'll try and tell you now

NourinE · 12-02-2008

sorry Mr wolf I have the problem with the programme windows live messenger but not firefox

LoneWolf · 12-02-2008

Originally Posted by NourinE

sorry Mr wolf I have the problem with the programme windows live messenger but not firefox

I know it's just that sometimes the cause behind the problem is similar.

For example if security settings in FireFox are too restrictive you could have issues with accessing sites and the same applies to IE.

Settings that you have chosen in IE might be affecting WLM.

IE and MSN which is basically the same thing as Windows Live Messenger are embedded in the operating system.

There's a tool for ensuring complete removal prior to installing a new version here that may be worth a try.

NourinE · 12-02-2008

thank you so much for being helpful, I'll try

Originally Posted by LoneWolf

I know it's just that sometimes the cause behind the problem is similar.

For example if security settings in FireFox are too restrictive you could have issues with accessing sites and the same applies to IE.

Settings that you have chosen in IE might be affecting WLM.

IE and MSN which is basically the same thing as Windows Live Messenger are embedded in the operating system.

There's a tool for ensuring complete removal prior to installing a new version here that may be worth a try.

NourinE · 12-02-2008

Originally Posted by LoneWolf

These problems re logging in and remembering settings are probably due to the file that stores cookies being corrupt. To test this close Firefox, go to your profile folder and rename cookies.sqlite to cookies.tmp
Restart Firefox, log into those sites and then see if it remembers the logins and preferences.

I tried this, but it doesn't work, by the way I didn't find any file with the name of "cookies.tmp"

12-01-2008	#1
NourinE Silver Member Join Date: Mar 2008 Posts: 117 PC Experience: Some Experience	WLM doesn't remember my ID & password. I have a problem with Windows Live Messenger. I tick "remember my username and password" in windows live messenger 8.1.178.000. but as soon as I reboot my computer I found that all the boxes are not ticked. I thought it was due to a virus or so; therefore, I ran MSNFix which indicated the presence of infection, then I cleaned it. I ran Hijackthis, Combofix, Anti-Malewarebytes to make sure and found nothing. I uninstalled Window live messenger from add/delete programmes and removed manually its folder from C:\program files, and its keys from registry (HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows/CurrentVersion/Uninstall). then reinstalled and no results. I even tried a newer version 8.5, but in vain. I also ran system restore and it worked, however after rebooting twice the problem was back. could you please help fix this problem? by the way, I'm now using version 8.5

12-01-2008	#2
LoneWolf Wandering Cruncher Join Date: Sep 2008 Location: Kelowna, BC Posts: 1,321 PC Experience: Experienced	re: WLM doesn't remember my ID & password. Hello NourinE. Hope this might be of use.... Make Firefox Remember Passwords of Hotmail, Live, MSN & Yahoo Sites \| dotNETwizard.NET I know from a previous thread that you had issues with IE and I can't help but suspect that this is somehow related. Sometimes the cures found for one item are similar for another so though I know you use IE I thought I'd offer this too... These problems re logging in and remembering settings are probably due to the file that stores cookies being corrupt. To test this close Firefox, go to your profile folder and rename cookies.sqlite to cookies.tmp Restart Firefox, log into those sites and then see if it remembers the logins and preferences. If that does not work, make sure that cookies are being accepted and not being deleted when Firefox closes. Go to Tools > Options > Privacy, on that dialog you can make sure that cookies are being accepted, then in the private data section make sure that Firefox is not set to delete cookies when Firefox closes. Also click on the Exceptions button in the cookies section to make sure cookies from those sites are not being blocked. Next check any internet security software to make sure it is not blocking or deleting cookies. Some internet security software has privacy options that can block or delete cookies. __________________ Regards........... LoneWolf *Belarc Advisor/Prework* /Test your Internet Speed/PCHF Rules Join the PC Help Forum WCG Team and fight cancer with us!** Last edited by LoneWolf; 12-01-2008 at 11:36 PM.

12-01-2008	#3
NourinE Silver Member Join Date: Mar 2008 Posts: 117 PC Experience: Some Experience	re: WLM doesn't remember my ID & password. I'll try and tell you now

12-02-2008	#4
NourinE Silver Member Join Date: Mar 2008 Posts: 117 PC Experience: Some Experience	re: WLM doesn't remember my ID & password. sorry Mr wolf I have the problem with the programme windows live messenger but not firefox

12-02-2008	#5
LoneWolf Wandering Cruncher Join Date: Sep 2008 Location: Kelowna, BC Posts: 1,321 PC Experience: Experienced	re: WLM doesn't remember my ID & password. Originally Posted by NourinE sorry Mr wolf I have the problem with the programme windows live messenger but not firefox I know it's just that sometimes the cause behind the problem is similar. For example if security settings in FireFox are too restrictive you could have issues with accessing sites and the same applies to IE. Settings that you have chosen in IE might be affecting WLM. IE and MSN which is basically the same thing as Windows Live Messenger are embedded in the operating system. There's a tool for ensuring complete removal prior to installing a new version here that may be worth a try. __________________ Regards........... LoneWolf *Belarc Advisor/Prework* /Test your Internet Speed/PCHF Rules Join the PC Help Forum WCG Team and fight cancer with us!** Last edited by LoneWolf; 12-02-2008 at 12:54 AM.

Similar discussions...
Thread	Thread Starter	Forum	Replies	Last Post
Fixed: explorer.exe crash on start up	Obsidian	[Fixed] Hijackthis! Logs	49	05-12-2008 12:37 AM
Information: [Tutorial]File and Printer Sharing in Windows Vista	Jelly Bean	Windows Tutorials	2	02-12-2008 09:32 AM
Information: Password problems with XP?	Hengis	Windows Tutorials	0	01-31-2008 07:52 PM
Information: Help! I forgot my BIOS password!	Spaceman3750	Hardware Tutorials	8	10-30-2007 05:39 AM

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode