hey Katrina, I've not see this fix not work to be honest. I'm not sure what else to suggest at the moment, but will stick with you. Can you tell me what version of Windows your running? Go to Start, Run and type in winver. Are you running Vista or XP, and also, what service pack do you have installed?

There is also alternative software available, that uses MSN. There is also a web version, which can you can use here in the meantime: http://login.live.com/login.srf?lc=2...senger.msn.com